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But where do the cables go ?

That’s so cool are I love it and it luks very fun😊😮 and it’s pretty❤️🦋

That’s so cool are I love it and it luks very fun😊😮

does the sleep timer turn off the flames and heat

Can the Sideline use glass rocks AND faux wood together?

In regards to the sideline elite, Does the heat come only from the center or is the whole top of vent area?

This was way too hard! That's ridiculous

Thank you! I’m going to find an example in a showroom somewhere, but it’s encouraging so far. PS - I have learned that even the gas fireplaces have to use fans to blow the heat out into the room, so there’s no getting away from a cheesy fan sound. AND the gas fireplaces have a natural gas odor, which I think would also limit my enjoyment of the fireplace.

Pinch what?? You need to zoom in on video!

wow, are you serious? that TV height is ridicules. My neck hurts now just watching this video. Bring the fireplace down 18" and then set the TV 6-12" higher than the TV. what a joke.

Goodness. That was ridiculous! I have great, strong nails but had to use a screwdriver, thanks to the comments below. Even then, I'm not sure how I got it out. It just suddenly popped out and flew across the room. Still shaking my head. I am grateful for the instructions but also very relieved to know that I am not alone!

That's nice

My fireplace will not change colors, only intensifies brightness, how do I change color of rocks and flames on this 50 inch fireplace? I bought a cheaper smaller different brand and it changes background and crystal colors.

The most stupid design to remove a battery…why can’t things be easy and not overcomplicated……so much for my nails…still not opening..

With a small flat head screwdriver inserted into the tiny slot, move the screwdriver from left to right towards the center of the remote and the tray will come out. The 3V 2025 battery is commonly found anywhere batteries are sold, including auto parts stores as it is used in many automobile key fobs.

How to remove glass to insert rocks

Pinch the left corner? Can't see what you did.

Do you also provide this installation service?

HOw much dose it cost

I have been doing this for ten minutes…nothing. It moved 1cm. I eventually took out a screw and almost dismantled the remote. Seriously? What do you guys think about when you design these? Better not let a thief get in here and steal the battery.

You didn't even show how to install it

Is there a way to mount this to a brick fireplace? We want to install this into the existing opening on our brick fireplace. Or would I need to mount a wooden frame inside the firebox to secure this to?

So does the fireplace cut off at the preset temp that you set it on, and then just stay off? why wouldn't it kick back on when the temp in the room drops again?

Is this a Teflon free fireplace?

Can’t see how you “pinch”

the same here , doesn’t wark , blink fast for 5 times or so , and thats is it .

can you turn on the heat via wifi when you are not at the house?

Did they completely buried the outlet behind the drywall? Or is there an access to the plug? What if there is a problem and the fireplace needs to be unplugged? I’m getting the 72” but I’m wondering how to go about this. Also this unit use up to 1500 watt. That is over the limit for a 15 amp circuit with other light fixtures and outlets on it.

What’s the Bluetooth name for the fireplaces? Mine works with everything but I cannot get it to Bluetooth to my phone anymore

Can you have the flames on without the heat?

Thank you! I almost broke my nail trying to get it off 😅

Hi I did everything and It didnt work. I am trying over and over but never work

Do you have any tv remote interference with this fire ?

Can you provide measurements of your framing for the fireplace wall

Yeah my wife can do that

How to on ?

We plan on having a tile surround. How will that work for installation?

Anyway you can send me some directions on how you started this process? I am about to proceed with this project.

Are they not real flames?

hi touchstone is this model still available can I buy it here in the UK or is it us only

NEC code violation you can not install a electric heating appliance that close to a tub.

Makes no sense. Why have it disconnect? It's a heater! My wifi furnace thermostat doesn't disconnect. Or my wifi baseboard heaters. Or my mini split heaters. I have several houses and all of them use wifi thermostats and non of them disconnect.

My gosh! My thumbnail broke! I had to use a flat head screwdriver. This was a chore to get out and I don't know it it will even go back in now since I had to basically pry it out. Bad design.

You need a rep to install new light strips.

Remote has button cell size of a dime. ? - what battery do I need ?

Is there a way to make the flames taller? Is the back of the fireplace a gloss or Matt finish?😊

Can you remove that "ts" logo on the lower right?

Can we remove that "ts" badge on the lower right?

Looks so good. I want it! I like the thing he is trying to sell too.

Does this really disconnect after 24 hours?