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Orbit
Registrace 27. 10. 2011
We’re passionate about Building Communities and our culture of Profit for a Purpose - it’s why we exist and why our staff come to work every day.
We’re a housing organisation that owns and manages 39,000 homes and has around 100,000 customers. We work in the Midlands, the East and South East regions, and parts of London. That’s a lot of communities to build, but we understand and work with customers, stakeholders and staff to do the best job possible.
We’re a housing organisation that owns and manages 39,000 homes and has around 100,000 customers. We work in the Midlands, the East and South East regions, and parts of London. That’s a lot of communities to build, but we understand and work with customers, stakeholders and staff to do the best job possible.
Cost of Living - how has it affected you?
Costs are rising and it’s affecting all of us. We want you to know that you’re not alone and we’re in this together. Find out how we can help here: www.orbitcustomerhub.org.uk/cost-of-living
zhlédnutí: 30
Video
Better Days - your experience
zhlédnutí 85Před měsícem
Our Better Days programme supports thousands of customers every year. Whether you're seeking new job opportunities, looking to up-skill, need help with managing finances or just need someone to talk to, Better Days is here to offer support, it's one of the many benefits of being an Orbit customer. To find out more visit: www.orbitcustomerhub.org.uk/help-support/
Better Days - Your experience
zhlédnutí 358Před měsícem
Our Better Days programme supports thousands of customers every year. Whether you're seeking new job opportunities, looking to up-skill, need help with managing finances or just need someone to talk to, Better Days is here to offer support, it's one of the many benefits of being an Orbit customer. To find out more visit: www.orbitcustomerhub.org.uk/help-support/
Better Days - your experience
zhlédnutí 275Před 2 měsíci
Our Better Days programme supports thousands of customers every year. Whether you're seeking new job opportunities, looking to upskill, need help with managing finances or just need someone to talk to, Better Days is here to offer support, it's one of the many benefits of being an Orbit customer. To find out more visit: www.orbitcustomerhub.org.uk/help-support/
Orbit Customer Annual Report 2023 - Customer voices driving positive change
zhlédnutí 100Před 9 měsíci
Find out how we delivered on our Customer Promise to you by reading the all-new customer annual report, which was produced in partnership with residents just like you. They told us what information was most important, so that we could report back to you on how we performed over the last year and share with you our plans for the future.
Deposit Unlock ‘helping you buy’ with Orbit Homes
zhlédnutí 111Před rokem
Deposit Unlock Welcome to Orbit Homes ‘helping you buy’ series on Deposit Unlock. Deposit Unlock is a scheme that helps first time buyers and home movers in the UK to buy a new build home with just a 5% deposit. The scheme is exclusively for new build homes only and is available to both first time buyers and home movers on selected Orbit Homes properties. Watch this explainer video to find out ...
Kieran’s road to sobriety
zhlédnutí 219Před rokem
At 11 Kieran learned to play drums, at 16 playing in various venues he fell into a lifestyle that ruined relationships with his friends and family. As everything around him continued to fall apart he attempted suicide, the final straw was when he was arrested. Locked in a cell, a mental health nurse came to him and it was that was the moment that changed his life forever…
Energy Myths debunked
zhlédnutí 358Před rokem
There is so much advice surrounding energy saving nowadays that it's hard to know what is true and what is, well, a myth. Our in-house expert Dan Welch has checked out some of the popular myths surrounding energy and gives us the facts behind the tales. Are there any others that you can think of? Let us know below. For more information or if you need support visit: www.orbitcustomerhub.org.uk/h...
We can all be allies #NoPlaceForHate
zhlédnutí 302Před rokem
Orbit was founded with one clear purpose - to turn inequality into positive action, and this is still true to this day. We know that we're stronger and more successful when we support each other and combine the unique perspectives, talents, and wisdom that our different life experiences give us, and we can all take responsibility to fight inequality every day. #NoPlaceForHate
Orbit's LGBTQ+ Customer Engagement Group
zhlédnutí 107Před 2 lety
Orbit's LGBTQ Customer Engagement Group
Orbit Queensway residents and local school children celebrate the Queen's Platinum Jubilee
zhlédnutí 732Před 2 lety
Orbit Queensway residents and local school children celebrate the Queen's Platinum Jubilee
A Day in the Life of a Customer Service Advisor
zhlédnutí 7KPřed 2 lety
A Day in the Life of a Customer Service Advisor
A Day in the Life of...a Property Manager
zhlédnutí 2,9KPřed 2 lety
A Day in the Life of...a Property Manager
A Day in the Life of...a Customer Engagement Lead
zhlédnutí 680Před 2 lety
A Day in the Life of...a Customer Engagement Lead
reported extreme safety issues, dozens of times..damp etc, health etc, flooding, boiler repair the never gets finneshed, replys allway away now..and never reply, bot, racists, see rioting today......and most days recently
Am very happy for you Kieran. Really pleased. And sending my best wishes to you and your family. Stay positive, happiness is overrated and often elusive, aim for contentment and live a sober and useful life. God bless.
Maybe Orbit could ally to their tenants? Instead of treating us hatefully.
Hello and thank you for your comment. We're extremely sorry that you have experienced this, and would like to support you. Orbit has a zero tolerance policy to bullying, hate or discrimination and we would like to investigate this immediately. Please contact us by filling out this form online: www.orbitcustomerhub.org.uk/help-support/advice-and-support-contact-form/ Thank you, Orbit
@@OrbitHousingGroup yes it's all well and good having these policies but they need applying to your staff who victimise tenants. I've never been more hatefully spoken to than by your 0800 staff and I'm basically that guy on the bench, nervous and anxious. Shame on you. Read your Google reviews, says it all.
Wonderful lets hope more people feel comfortable to be the person that they want to be 💛💚💙💜
What a lovely video - Thanks to Sandra and everyone involved at Orbit for sharing.
Interesting. Very good use of "nudge theory" by Orbit since 2016. Housing officers are now called "property managers". Orbit no longer has housing association anywhere in its name or on its website you're just now "Orbit" a bit like "Foxtons" estate agents. I've never seen or had my concerns adressed by my "property manager". Why did you stop calling them housing officers ? Nudge theory I guess, just like getting rid of housing association from the name and in-person access to all the offices in favour of the awful 0800 call centre
Thank you for your feedback. We would be interested in understanding your view in more detail if you would like to get in touch. Please can you contact customer.engagement@orbit.org.uk. Thank you.
@@OrbitHousingGroup of course you would be like you always pretend to be but nothing gets done 👍
You don't have a member of staff that even knows how a house is built
"Customers" used to be "Tenants". They're more likely to get involved if they aren't insulted and actively attacked by Orbit staff. Orbit have successfully completed their transformation into Foxtons estate agency and they make far, far more money selling new 400-500k homes, than servicing old council housing stock they acquired. I see in less than 3 years the number of staff on executive pay grades (>60k) has doubled from 16 to 32, and the wage bill of those has tripled in 3 years £1.8m > £4.5m 👍
Thank you for your feedback. We would be interested in understanding your view in more detail if you would like to get in touch. Please can you contact customer.engagement@orbit.org.uk. Thank you.
@@OrbitHousingGroup interested in identifying who I am more likely? I'm a tenant, "customer" sorry, and I congratulate you on your turning successfully into Foxtons estate agents. You just need a fleet of branded Minis now 👍
@@teaboyuk amen this guy is legendary!
Love is haven.
What a fantastic project!! Do we have anything similar in the Midlands?