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Dennis Wakabayashi
United States
Registrace 17. 06. 2019
Dennis Wakabayashi is recognized as The Global Voice of CX. He manages various international media properties that connect people from different continents and cultures, creating a community of more than 180,000 professionals who are passionate about customer experience. Through programs such as The CX Tea Show, The CX Hall of Fame, Experience Update Show, and CX In The Wild, Dennis provides a global perspective on the customer experience industry. His shows feature well-known guests and leading brands from around the world.
With this broad platform, Dennis is committed to sharing comprehensive insights and fostering a worldwide conversation. His network has become the go-to destination for those who want to influence and understand the international landscape of customer experience.
With this broad platform, Dennis is committed to sharing comprehensive insights and fostering a worldwide conversation. His network has become the go-to destination for those who want to influence and understand the international landscape of customer experience.
How Can Organizations Use Customer Insights Creatively?
Organizations can use customer insights to create personalized and engaging experiences. For example, consider a fashion retailer that uses customer data to launch a pop-up store with inventory explicitly tailored to the preferences of local shoppers.
By analyzing purchasing habits and style preferences, the store can offer a hyper-localized shopping experience, creating buzz and driving foot traffic. This approach boosts sales and strengthens customer loyalty through a memorable and personalized experience.
To explore more innovative ways to leverage customer insights, join us at the upcoming CX NXT Summit. Here are the details:
SUMMIT OVERVIEW
In 2024, the customer experience (CX) landscape is brimming with both challenges and opportunities. Outdated business practices and a shaky economy create friction, while the rise of generative AI offers exciting possibilities that require thoughtful integration. Europe, with the EU’s pioneering AI Act, is poised to set a global standard for responsible CX, transforming its AI landscape.
At the heart of the CX NXT Summit is a bold ambition: to demonstrate how technology, strategy, and culture can elevate customer experience to new heights. This summit, which brings together over 150 CX leaders and practitioners, promises to be a transformative event, showcasing the future of customer experience. Guided by expert speakers, the summit will feature powerful sessions that delve deeply into the evolving CX landscape.
WHAT TO EXPECT:
Over 150 decision makers
More than 30 speakers
10+ hyper-focused CX topics
PARTNER:
As a key sponsor, you’ll have the opportunity to meet potential customers, showcase your CX solutions, participate in panel discussions, and be featured in CXM Today, reaching an exclusive audience of over 300,000 readers. For a bespoke package tailored to your marketing objectives, please email us at Marketing@cxmtoday.com.
SPEAKERS:
Anubha Shukla, Global Head of Customer Experience, Philip Morris
Astrid Bohe, Senior Vice President - Digital Customer Experience
Clemens Strauss, VP Customer Experience, Marketing & Sustainability, Eurowings
Dennis Wakabayashi, Global Voice of CX
Friederike von Krosigk, Chief Strategy & Marketing Officer
Giulio Castiglioni, Customer Care Director, Playtomic
Joerg Malang, SVP Customer Experience & Omnichannel, Detouristik
Kasia Gawlik, Customer Data & Privacy Director
Marcus Nessler, Head of Customer Experience, Service CX /SEG, Samsung Electronics GmbH
Maria Kotti, VP Customer Journey
Markus Schruth, Chief Customer Officer
Michael Becher, Chief People Officer
Nora Horvath Magyary Voljč, Country Communication Officer, KBC Group
Ruchi Shah, Global Director, Customer Success, OLX Group
Oliver Viereck, VP and Managing Director Contact Experience & Inhouse Service, SKY Deutschland
Thierry Dewambrechies, Director Customer Experience, Stellantis Germany
We look forward to a transformative journey together. Subscribe to my channel for updates on the CX NXT Summit and other valuable CX insights!
By analyzing purchasing habits and style preferences, the store can offer a hyper-localized shopping experience, creating buzz and driving foot traffic. This approach boosts sales and strengthens customer loyalty through a memorable and personalized experience.
To explore more innovative ways to leverage customer insights, join us at the upcoming CX NXT Summit. Here are the details:
SUMMIT OVERVIEW
In 2024, the customer experience (CX) landscape is brimming with both challenges and opportunities. Outdated business practices and a shaky economy create friction, while the rise of generative AI offers exciting possibilities that require thoughtful integration. Europe, with the EU’s pioneering AI Act, is poised to set a global standard for responsible CX, transforming its AI landscape.
At the heart of the CX NXT Summit is a bold ambition: to demonstrate how technology, strategy, and culture can elevate customer experience to new heights. This summit, which brings together over 150 CX leaders and practitioners, promises to be a transformative event, showcasing the future of customer experience. Guided by expert speakers, the summit will feature powerful sessions that delve deeply into the evolving CX landscape.
WHAT TO EXPECT:
Over 150 decision makers
More than 30 speakers
10+ hyper-focused CX topics
PARTNER:
As a key sponsor, you’ll have the opportunity to meet potential customers, showcase your CX solutions, participate in panel discussions, and be featured in CXM Today, reaching an exclusive audience of over 300,000 readers. For a bespoke package tailored to your marketing objectives, please email us at Marketing@cxmtoday.com.
SPEAKERS:
Anubha Shukla, Global Head of Customer Experience, Philip Morris
Astrid Bohe, Senior Vice President - Digital Customer Experience
Clemens Strauss, VP Customer Experience, Marketing & Sustainability, Eurowings
Dennis Wakabayashi, Global Voice of CX
Friederike von Krosigk, Chief Strategy & Marketing Officer
Giulio Castiglioni, Customer Care Director, Playtomic
Joerg Malang, SVP Customer Experience & Omnichannel, Detouristik
Kasia Gawlik, Customer Data & Privacy Director
Marcus Nessler, Head of Customer Experience, Service CX /SEG, Samsung Electronics GmbH
Maria Kotti, VP Customer Journey
Markus Schruth, Chief Customer Officer
Michael Becher, Chief People Officer
Nora Horvath Magyary Voljč, Country Communication Officer, KBC Group
Ruchi Shah, Global Director, Customer Success, OLX Group
Oliver Viereck, VP and Managing Director Contact Experience & Inhouse Service, SKY Deutschland
Thierry Dewambrechies, Director Customer Experience, Stellantis Germany
We look forward to a transformative journey together. Subscribe to my channel for updates on the CX NXT Summit and other valuable CX insights!
zhlédnutí: 53 022
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About me and welcome to the show in Berlin!
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About Me: Hello, I’m Dennis Wakabayashi, known as the Global Voice of CX. I am dedicated to sharing transformative insights and fostering meaningful conversations around customer experience. Join me on this journey as we explore the latest trends and innovations in CX. SUMMIT OVERVIEW In 2024, the customer experience (CX) landscape is brimming with both challenges and opportunities. Outdated bu...
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The Truth about Customer Service: Insights from RingCentral
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Welcome to our latest episode where we dive into the transformative potential of AI in customer service! Join us as Dennis Wakabayashi interviews Jim Payne, the Director of Product Marketing at RingCentral. Discover key findings from RingCentral's recent study on customer service frustrations and learn how AI is reshaping the industry. In this video, you’ll learn: Major sources of customer serv...
The Next Era of Customer Experience from Expo City Dubai
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Charting a New Course in Customer Experience with Jad Hindy Join me in engaging with Jad Hindy, SVP of Marketing at Expo City Dubai, as we explore the evolving customer experience landscape in this dynamic urban development. In this conversation, Jad shares valuable insights into how Expo City is reimagining customer interactions, emphasizing the latest trends and the increasing role of AI. He ...
Expo City Dubai: Matt Brown's Vision for Sustainable Urban Living
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Explore Expo City Dubai's groundbreaking approach to urban living with Matt Brown, Chief of Sustainability and Assurance. In this exclusive interview, Matt shares insights into Expo City's journey to becoming a global leader in sustainable urban development. Key Highlights: Future Blueprint: Matt discusses how his experiences from the London 2012 Olympics and Baku 2015 European Games have shape...
Atento: Our People, Our Strength
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Get an inside look at how our partner, Atento, connects global expertise with local insights through their dedicated team and modern facilities, enhancing customer experiences worldwide.
Live Insights from the Call and Contact Center Expo in Las Vegas 2024
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Welcome to a special episode from the Call and Contact Center Expo in Las Vegas, brought to you on "The CX Update." This expo is the premier annual event for industry leaders in customer engagement, showcasing the latest innovations in technology, service strategies, and communication tools. It serves as a critical platform for networking, learning, and sharing insights, drawing experts and pra...
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Exploring the core strengths that drive global BPO success
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zhlédnutí 61Před 3 měsíci
How can businesses bridge the gap between service design and customer communications?
What role does effective communication play in global business?
zhlédnutí 63Před 3 měsíci
What role does effective communication play in global business?
How can organizations navigate the challenges of digital transformation in today's market?
zhlédnutí 42Před 3 měsíci
How can organizations navigate the challenges of digital transformation in today's market?
How can consolidating technologies enhance the customer experience?
zhlédnutí 37Před 3 měsíci
How can consolidating technologies enhance the customer experience?
What role does technology play in enhancing employee performance?
zhlédnutí 32Před 3 měsíci
What role does technology play in enhancing employee performance?
How does innovation enhance the quality of everyday products?
zhlédnutí 57Před 3 měsíci
How does innovation enhance the quality of everyday products?
What role does authenticity play in today's customer experience strategies?
zhlédnutí 39Před 3 měsíci
What role does authenticity play in today's customer experience strategies?
How is financial inclusion making a difference in underserved populations?
zhlédnutí 31Před 3 měsíci
How is financial inclusion making a difference in underserved populations?
Is CX the missing link between business strategy and customer satisfaction?
zhlédnutí 17Před 3 měsíci
Is CX the missing link between business strategy and customer satisfaction?
Why is aligning diverse perspectives crucial for creating customer-centric solutions?
zhlédnutí 10Před 3 měsíci
Why is aligning diverse perspectives crucial for creating customer-centric solutions?
What does the future of CX leadership look like in an era of digital change?
zhlédnutí 10Před 3 měsíci
What does the future of CX leadership look like in an era of digital change?
How is AI reshaping support roles and the customer support industry?
zhlédnutí 20Před 3 měsíci
How is AI reshaping support roles and the customer support industry?
How is Africa's tech environment driving innovative CX solutions?
zhlédnutí 6Před 3 měsíci
How is Africa's tech environment driving innovative CX solutions?
What is shaping the future of holistic human experiences on a global scale?
zhlédnutí 11Před 3 měsíci
What is shaping the future of holistic human experiences on a global scale?
Wonderful ❤
👊🏼
Nice
😊😊
Uxcc
Kamal the most European
Japan to Norway , the sun
🙌🏼
❤❤❤युटयुबचँनल आपका स्वागत करते है ❤❤❤❤❤❤❤❤❤❤❤सुपर सुपर सुपर ❤❤❤❤❤
😢
Qezzes1😊
N
Use time koye marakoo kemathi bhi kesena fee nhi deya racipakiti ulati kethinay valeya deya yaa fee nhi sochaa lade hi ham ica bathi nhi karna sir enlogonaa mare carakir thaki ayee gada guca esemaa huva garvalla Gaye gumina Gaye thee thibi bolaa maa chaki out hotalcaa keyaa ofee edar nhi Gaye hi amareka garmane ocitereya icaa gagappa Gaya thaa omaa Gaya bolaa thakesyou sir motevahan 💐👍🏻😊
😂😂😢😮😅😮😅 4:18 4:18 4:18 4:18
Lol I did not know that you are a food lover.
hahahah When I’m traveling, I do in fact eat food. But usually only in airports 😂😂
This is amazing.
Yah India hai p Hindi chahie yahan per chaurahe theek hai to itna Dhyan rakhna apna man chod kar deta hun main theek hun mera naam Indrajeet Singh❤
Hindi bol Hindi boliye Bharat hai❤
Hi Dennis, your channel just got suggested to me only now, CZcams has a lot of explaining to do, as to why 😅 One thing I am obsessed about is CX, on and off the ground. I am currently working on as a collections consultant for one of the big banks in South Africa. I think the collections industry in general in South Africa struggles to find a balance between collecting while still maintaining a good customer experience. I think the industry misses to the most important aspect when engaging with the customer, that, we still want to maintain a good relationship with the client and continue with business even after the debt is paid up, we still want the client to share positive word of mouth about the organisation during and after collections. Where and how to we strike a balance while still effectively doing our job and delivering on organisational expectations?! But most importantly I think we need to start with making sure that employees understand the why, this is important. I would really like to work with you, please do invite me when you visit South Africa again, I would like to contribute in anyway I can in sharing light on the importance of CX 🙏🏾
I could not agree with you more, and TBH, your comment is enlightening. I'd love to learn more about your perspective and have you on a video podcast to share your ideas with the CX community worldwide. Can you please DM me on Linkedin to set up a time with my producers to get you on the show? THANK YOU FOR THE SUPPORT! We need more CXers like you in our world!
PRAYERS 🙏 AND BEST WISHES 🙏🍀 FROM RAVINDER TALWAR H.NO 21 EKTA VIHAR NEAR GROVER COLONY 120 FT.ROAD JALANDHAR CITY PUNJAB INDIA
😊
When he said, "we need to be more human." I felt that.
For real tho!
kll
Insightful
Is there a remote Agent desktop? Interested in how tools are presented. Love the simplicity and scaling ability.
There is a link in the video to contact Raluca directly to get answers to any questions. But yes, the solution is as good as they say. I was astonished. Thanks for the comment btw
Interesting!!!
There is a link in the description to connect directly with Raluca that I’ll leave in there for the next week. She can give you any specific details you need. Thanks for asking and support for the content, I really appreciate it. 🙏🏼
We're already seeing massive layoffs because of AI. Technology always eliminated jobs, but never in history has it eliminated jobs as fast as it's going to over the next 10-20 years. In addition, new technology usually creates new jobs as well, but AI does that on a far tinier scale than any past tech. Times are about to get so tough, we're going to see 2020 as "the good old days." I'm not saying we should stop the progress of technology, that's not going to happen...I'm just saying, be prepared for global economic upheavals like never seen before.
I'd like to explore this conversation further. We do see some jobs changing. However, the use of AI isn't making as much progress in layoffs as it is in upskilling and helping agents grow their prominence in the industry. That being said, I trust your persepective as well and want to hear more. Let me know if you want to be on my podcast to bring your voice and perspective into the wider conversation.
This is so cool ✨💯
Thank you for supporting our Channel. Especially all the way from East London in Africa!
I am in SA and have been looking for a mentor,how do i contact you?
❤❤❤❤
Love it! Thank you for sharing it with us
THANK YOU GREG! I appreciate the support
"promosm"
That badge is very cool.
Right? I was stunned. I didn’t even realize that was a possibility.👀
@@cxcreatorjlo
Balancing cutting-edge technology with maintaining the human touch in healthcare solutions is the delicate choreography that ensures patients receive advanced, personalized care while preserving the compassion and empathy that define the essence of healthcare.
Right? Anita really gets it. I was blown away by the conversation with her! Thanks for commenting. =)
Love the behind the scenes!!!
Woohoo. Thanks~you creeated interesting !Dennis,
Thank you for the comment!
Yes Sibs! you are moving to the higher heights girl🙌
Promo_SM
I love this story, Dennis, look forward to your next vlogs (you are doing great, btw! : )
Loved the single pack chocolate example.
South Africa has been voted in some of the best in the world for BPOs, I would love your opinion on these successes : czcams.com/video/ai1JVhC2qH8/video.html
Such a great perceptive. 👌
Thank you for your collaboration and support!
I love your light and ability to transcribe the senses. Thanks for your time Dennis.
❤
See you there soon!
I’m looking forward to it!🙌🏼
such a great message.
Thank you for the support Greg!!
Wow, looks like a fantastic event, thanks for sharing... 😍
Just FYI, Rob's mom and several of his family members outside of his household use Apple IPhones and such. LOL.
The conversation we’ve all been waiting for! 😄🙌🏽
Wohoooo so cool to see you both rocking!!
May the 4th be with you both! Great show and insights.
I hope people enjoy listening/watching to this as much as I enjoyed the conversation with Dennis!