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Thanks for reaching out. Management felt confident with this latest version of the Tourney derailleur that it would perform fine with the E-Forte. The E-Forte has been out for over 8 months now and we have had no service issues with the Tourney. Thanks!-BG

@@ZiZZOBikes You might want to read the review on your web site by Edmond A. dated 5/18/2024, which states the Tourney deraillier problems he was having ... specifically "It kept skipping, ghost-shifting, dropping gears". Have read these complaints about that derailleur on other bikes, though I realize no derailleur is perfect. But the 2023-2024 Forte improved with the change from the Tourney to the Arcus system, so I would rather you had kept the Arcus on the more demanding ebike. edited for typos

@@torinsall Adjustments to derailleurs is common . Whether its Dura -Ace or Tourney cable stretch is common on any new bike. We monitor all social media and forums and welcome anyone who has an issue with their bike to talk to our techs or email us. 99% of all situations are mostly resolved with minor adjustments that anyone can do. Thanks for your concern and advice. -BG

@@ZiZZOBikes Thank you for your quick response. Out of curiosity, what if someone wanted the e-Forte with the Shimamo Arcus derailleur now on the 2023-2024 Forte models? Why not offer that as an option for the e-Forte at the point of sale? Kind of like being offered purchase of a larger or extra battery, or other options, is often done at time of purchase?

@@torinsall Thanks for your suggestion. The bikes are already fully packed with foam / protective material and taking out bikes for customization is not part of our normal procedures. Maybe someday but not at this point. It is easy enough for someone to swap out any part they want on their own if they would like to customize it to their needs when it arrives. Thanks-BG

Thanks for your response. If you are having issues with the derailleur out of adjustment we have a video for that in Tonys Tech Tuesday Ep 2 . As far as gearing for hills goes everyone has different needs based on riding style and terrain. ZiZZO bikes come with industry standard parts and you could change them out to what meets your needs. Our 8 speed Liberte, Urbano, Forte 23, and Marino come with a 11-32 cassette and a 48 t chainring in the front that seems to suit most but again you could do modifications if you like. If you would like to speak to a technician you are always welcome to email us at support@zizzo.bike or call us at 1-866-788-2202 Mon -Fri 9am -6pm pst. Thanks!-BG

Hey Yolanda! Hope you feel better and are recovering well! We just wanted to reach out and make sure you're doing ok and ready for your ride! Tony

hope you’re well! did you ever set up?

Hello. If you try this adjustment and it still isn't helping please reach out to us M-F 9am-6 pm pst at 1-866-788-2202 or email us SUPPORT@ZIZZO.BIKE Thanks!-BG

Hey @alkibilko Unfortunately, there are mounts on the frame for disc brakes that are not found on ZiZZO Bikes. You would not be able to add disc brakes to a stock ZiZZO Frame. Tony

Thank you! Please let us know if you have nay questions! Tony

Thanks for your suggestions.-BG

Thanks! We hope riders will enjoy the E-Forte and modify it to their needs. -BG

Thanks for taking the time to watch! Happy pedaling!-BG

You are welcome! Glad to help. If you have any other video suggestions you think we should do feel free to comment. -BG

Thanks for the consideration! If you have any questions give us a ring at 1-866 788-2202

Hello. The grips on the Marino are just a similar looking style but not much different than some of the other models. As you well know none of the bikes come stock with locking grips. These grips seem to work just fine and so far nobody has had any issues. Thanks for your comment as we appreciate your time.-BG

We just launched the Marino this year! ;-) That's a great idea for Beach Day 2024, though!!!

Hey @ashtonlindhorst5399 Thanks for your post. Based on what you are describing, it sounds like the "slide" (the part you mentioned is getting stuck slides on this part) may have gotten bent. When you are able to, please reach out to our customer Service Team at 866-788-2202 or support@zizzo.bike Looking forward to hearing from you! Tony

And we are excited for you!!! Please let us know if you have any questions, concerns of feedback for us! Tony

Thank you for the kind words!-BG

Great question! Riding DOES take a little getting used too! We are used to loads in the front of the bike MOVING when we turn the handlebars! It's a little "odd" when it doesn't as with the Pig Nose ;-) With that being said, We recommend that no more than 15LBS be placed on the Pig Nose. Please let us know if you have nay other questions. Tony

Has anyone MODed this to carry medium sized dogs? I’ve got a few ideas but I’d rather copy a proven idea lol.

Hello @vg23air! We can't tell you what size to make the box but I can give you the bikes folded dimensions. The dimensions of the 2 models you mentioned is H-27" L-31" W-13" Feel free to reach out at support@zizzo.bike Thanks!-BG

"It all depends!" There are A LOT of different tire options available, from road "slicks" to full on snow tires! What you need/want will depend on your specific riding style and area. When asked this question, we always recommend that you speak to the folks at your local bike shop! Why? These folks live, work and ride in the same places you do. They should have a good understanding of what your local needs would be AND ALSO, they should carry tires best suited to your area! ;-) Let us know if you have any other questions. Tony

So glad you found the videos helpful!!! Let us know if there is a topic we should cover ;-)

So glad you found the videos helpful!!! Let us know if there is a topic we should cover ;-)

THANK YOU BILL!!! Your comment means a lot to me. IF you have any suggestions fo rfuture videos, please do not hesitate to reach out! Tony

Please let us know what you think!

@@ZiZZOBikes would be better if the stock tires are tubeless. Aside from that everything is perfect

@@ZiZZOBikes I just did a test drive and I'm experiencing chain slips from gear 5 to gear 8. Is this normal?

Hey@@hiromitian6036 It sounds like part of the breaking in process. Please call our helpful support team at 866-788-2202 OR you can email at support@zizzo.bike. If you want to tackle the adjustment first, check out our Tech Tuesday Video here: czcams.com/users/results?search_query=derailleur+adjustment+zizzo Let us know if you have any questions! Tony

@@ZiZZOBikes great! I'll probably watch that video first

Looks like you found the right video! ;-) Please let us know if you have any questions. Tony

Thanks for the suggestion!

Hey @supremefire31xd88 That is an absolutely valid concern. This is why the ZiZZO kit meets UL 2849 standard and we spent a lot of time testing the kit and battery. Please let us know if you have any other questions or concerns. Tony

Hey Deb It's all about YOUR comfort level. Some folks are VERY protective of their things, while others are just fine throwing a bike in a duffle bag and going off! In terms of "protection" hard sided cases are better for protecting your bike than soft sided bags. ;-) Let us know if you have any other questions! Tony

Hey @anglerbart3347 Great questions and the short answer is, "It all depends!" Like any "traditional" non-folding bike, the Ferro can go anywhere a comparable bike can go. The Ferro was designed for paved riding with the occasional light trail. In terms of humps and bumps, the Ferros should not have any problems. Tony

Hey @yugimew! A lot of "working on a bike" is pretty "Easy. The biggest "obstacle" is just doing the task often enough so that you become familiar AND comfortable! Keep on working on your bike (or at least watch you dad!) and you'll be working on your bike in no time! Tony

Hi and thank you for reaching out. Yes, the saddle binder bolt IS VERY difficult to remove (as it should be). It is torqued to approximately 22 Newton Meters. Because of the torque, it is absolutely imperative that the correct size tool be used as well. Ultimately, if you are not able to loosen the binder bolt, you can bring (just) the seatpost and saddle to a local bike shop and they should be able to loosen it up for you. Tony

Hi and thanks for your question! No, the tires were not changed for this experiment. We used the stock tires that come with the Liberte. Let us know if you have any other questions! Tony

Hey @neeleshkushte6023 Great comment! If there is any weight/load on the derailleur (for example, laying the bike on the derailleur side, as you mention) there is a possibility that the derailleur or derailleur hanger can get damaged. Always make sure to keep weight/load off the derailleur AND pad/protect it when traveling. Tony

You are so very welcome, @deborahaaxman280! Please let us know if you have any video ideas for us to consider. Tony

Hi, for surface streets, sidewalk and other pavement riding what is a good steady psi number for the tires on the Via?

@@deborahaaxman280 Great (and personal) question! The short version: Set the PSI to whatever feels good to you, as long as it is within the tire's recommended PSI range (listed on the sidewall of the tire). The long version: It depends on what you are looking for. Firstly, my favorite cycling quote: Nothing in cycling is "free" if you get some type of benefit, it is going to "cost" you somewhere else! So, higher pressure will help the bike ride more efficiently, but at a cost of comfort. (Think road bike tires, skinny and high pressure: really efficient, but not too comfortable). The opposite is also true: Lower PSI will feel more comfortable, but be much less efficient (again, think of beach cruiser tires: Big and low pressure, but VERY inefficient). I hope this helps and let us know if you have any other questions! Tony

THANKS! Makes sense. Sorry it was personal but I was in your store/office on Monday with Janie Im. You were kind enough to help her fold and get the magnets to touch when she was having problems. Anyway, thank you for your response and for the great bikes that you sell. I’m very pleased with my VIA, infact, extremely so!

​@@deborahaaxman280 Hey DEB! I remember you ;-) Gooing back to my reply to you, I just want to be clear: When I mentioned that the question was "personal", I meant that it is a question that is unique to each rider, "personal". Not personal, as in "private". I apologize for the misunderstanding. Take care and happy riding! Tony

So happy you found the video helpful! Please let us know if you have any questions. Tony

Thank you!