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Ep. 97CX: How iQor India Shapes Global CX Success
In this episode of the Digitally Irresistible podcast, we are joined by Maneet Sehgal and Manish Parikh, leaders at iQor India who bring a wealth of expertise in operations and financial services.
With over two decades of experience, including 15 years at iQor, Maneet has overseen significant advancements in iQor’s business process outsourcing (BPO) operations and possesses a strong background in technology. Manish's robust background in financial services spans 16 years at iQor, and he has played an essential role in implementing commercial strategies across global markets for iQor’s clients.
Maneet's journey from the technology sector to becoming the senior director and country lead for iQor India reflects her deep-rooted commitment to innovation and strategic leadership. Similarly, Manish's extensive experience in financial services helps contribute to iQor's diverse service offerings and global client engagements. Together, they offer profound insights into iQor India's strategic initiatives, its pivotal role in the BPO industry, and its commitment to delivering unparalleled customer experience (CX) solutions worldwide.
Join us as we explore their accomplishments and their vision for iQor India's future growth as well as its impact on the evolving landscape of CX.
Subscribe to the Digitally Irresistible Podcast here: www.iqor.com/digitally-irresistible/
Explore iQor’s Symphony [AI]™: www.iqor.com/symphony-ai/
zhlédnutí: 264

Video

Ep. 96: Gain Competitive Edge in AI Through Data Annotation and Labeling
zhlédnutí 73Před měsícem
We welcome Joe Buggy to this week’s episode of the Digitally Irresistible podcast. As an innovative executive leader with a rich background in operations, business development, and finance, with specialization in the BPO sector, Joe is renowned for his strategic insights. Growing up as the son of an Air Force family with Irish-Italian heritage, Joe developed a keen eye for detail and a knack fo...
Ep. 95: A Balanced Approach to CX Leadership With Head and Heart
zhlédnutí 51Před 2 měsíci
We welcome Daniel Burks to this week’s episode of the Digitally Irresistible podcast. As a retail management professional with over two decades of experience in elevating customer experience and service excellence, Daniel brings a perspective on leadership that blends both intellectual and heartfelt elements to create exemplary leaders. As a U.S. Army veteran, Daniel recognizes the importance o...
AI Trends Reshaping Customer Experience
zhlédnutí 40Před 2 měsíci
In an AI-driven future, businesses must navigate the complexities of integrating AI technology with a focus on ethical practices, transparency, and authentic human connections. We asked some of the leading CX experts to share their insights on how AI is transforming the CX landscape for customers and employees. Read the full blog post now at www.iqor.com/blog/ai-trends-reshaping-customer-experi...
KPI Success: Webinar Excerpt From “Mastering Retail: Optimize Your Customer Experience Year-Round"
zhlédnutí 21Před 2 měsíci
In this excerpt from our on-demand webinar “Mastering Retail: Optimize Your Customer Experience Year-Round,” Universal Screen Arts, Inc., Vice President of Operations Brian Madonna explains the importance of three strategic KPIs very important to their business and how well-prepared frontline employees achieve these KPIs consistently all year long. This excerpt is from our on-demand webinar, “M...
Active Learning: Webinar Excerpt - “Mastering Retail: Optimize Your Customer Experience Year-Round"
zhlédnutí 12Před 2 měsíci
In this excerpt from our on-demand webinar “Mastering Retail: Optimize Your Customer Experience Year-Round,” iQor Senior Vice President of Operations Tone Holmen explains how iQor’s active learning methodology allows agents to participate in hands-on learning during the training period. This approach enables them to absorb knowledge more effectively and drives speed to proficiency. This excerpt...
Communication: Webinar Excerpt From “Mastering Retail: Optimize Your Customer Experience Year-Round"
zhlédnutí 16Před 2 měsíci
In this excerpt from our on-demand webinar “Mastering Retail: Optimize Your Customer Experience Year-Round,” iQor Vice President of Account Management - Retail John Swain shares how the client and frontline agents connect in weekly meetings. This regular communication aligns the client with the customer service experience to sustain customer satisfaction. This excerpt is from our on-demand webi...
Ep. 94CX: How iQor’s Qoncierge Program Connects Employee Advocacy and Customer Satisfaction
zhlédnutí 37Před 2 měsíci
In this episode of iQor’s CX Labs Digitally Irresistible podcast, John Mercer, director of continuous improvement at iQor, delves into iQor’s Qoncierge program, which is dedicated to welcoming newly hired frontline employees. In this role, he supports the Qoncierge team to make sure they have the training and tools to guide new employees so they are prepared to deliver consistently remarkable C...
Ep. 93: Customer Experience Is Everything in a Member-Centric Business
zhlédnutí 54Před 3 měsíci
This week we welcome Jennifer Blevins to the Digitally Irresistible podcast. Jennifer is the senior vice president of member engagement and relationship management at Wespay, a payments association that guides its members with insights on best practices, business solutions, strategy, compliance, and other critical payments factors. With over two decades of experience in treasury management, sal...
Ep. 92CX: Empowering Employees for CX Excellence Through Organizational Development
zhlédnutí 57Před 3 měsíci
Welcome to the latest episode of iQor’s CX Labs Digitally Irresistible podcast where we delve into the world of organizational development with Mark Monaghan, vice president of organizational development at iQor. Mark shares insights on the components of organizational development, as well as heartwarming examples of employees whose careers have been positively impacted by iQor’s leadership tra...
Ep. 90 Excerpt 3: Navigating the Future of CX With AI and Employee Engagement
zhlédnutí 10Před 4 měsíci
In this excerpt from episode 90 of the Digitally Irresistible podcast, iQor Vice President of Project Management Maribel De Leon chats with renowned customer service expert Shep Hyken about how consumers measure every interaction against their top experiences across any industry. Shep explains how brands are not being compared to their competitors but to the best service customers have received...
Ep. 90 Excerpt 2: Navigating the Future of CX With AI and Employee Engagement
zhlédnutí 10Před 4 měsíci
In this excerpt from episode 90 of the Digitally Irresistible podcast, iQor Vice President of Project Management Maribel De Leon chats with renowned customer service expert Shep Hyken about the importance of integrating AI into the employee experience. Shep shares how embracing AI not only streamlines processes and reduces training costs but also helps agents communicate with customers more eff...
Ep. 90 Excerpt 1: Navigating the Future of CX With AI and Employee Engagement
zhlédnutí 16Před 4 měsíci
In this excerpt from episode 90 of the Digitally Irresistible podcast, iQor Vice President of Project Management Maribel De Leon chats with renowned customer service expert Shep Hyken about the digital revolution in customer experience and how phone conversations remain the preferred choice for customer connections. Check out the full podcast episode here: czcams.com/video/fF6REeetFQ0/video.htm...
A True Partnership: Excerpt From “Mastering Retail: Optimize Your Customer Experience Year-Round"
zhlédnutí 11Před 4 měsíci
In this excerpt from our on-demand webinar “Mastering Retail: Optimize Your Customer Experience Year-Round,” Universal Screen Arts, Inc., Vice President of Operations Brian Madonna shares how iQor has become a “true partner” and an extension of Universal Screen Arts. With a trusted BPO partner like iQor, retailers can support their day-to-day operations and align customer engagement practices i...
Cross-Training: Excerpt From “Mastering Retail: Optimize Your Customer Experience Year-Round"
zhlédnutí 20Před 4 měsíci
In this excerpt from our on-demand webinar “Mastering Retail: Optimize Your Customer Experience Year-Round,” iQor Senior Vice President of Operations Tone Holmen explains how iQor offers a pool of cross-trained agents proficient in various communication channels and familiar with a variety of clients, so they are ready to meet fluctuating demands. This flexibility can lead to significant cost s...
Continuous Learning: Excerpt from “Mastering Retail: Optimize Your Customer Experience Year-Round"
zhlédnutí 12Před 4 měsíci
Continuous Learning: Excerpt from “Mastering Retail: Optimize Your Customer Experience Year-Round"
Ep. 91CX: Elevating Training for Agents With Active Learning
zhlédnutí 49Před 4 měsíci
Ep. 91CX: Elevating Training for Agents With Active Learning
Ep. 90: Navigating the Future of CX with AI and Employee Engagement
zhlédnutí 66Před 4 měsíci
Ep. 90: Navigating the Future of CX with AI and Employee Engagement
We're Celebrating Contact Center of the Year
zhlédnutí 67Před 4 měsíci
We're Celebrating Contact Center of the Year
Ep. 89: Value-Centric Leadership Is Shaping the Next Era of Customer Service
zhlédnutí 42Před 4 měsíci
Ep. 89: Value-Centric Leadership Is Shaping the Next Era of Customer Service
Ep. 88CX: How iQor Harnesses Active Learning Strategies to Boost Employee Engagement
zhlédnutí 83Před 5 měsíci
Ep. 88CX: How iQor Harnesses Active Learning Strategies to Boost Employee Engagement
iQorian Values Week 2023
zhlédnutí 188Před 5 měsíci
iQorian Values Week 2023
Ep. 87CX: Cutting-Edge Recruiting Technology With a Human Touch
zhlédnutí 119Před 6 měsíci
Ep. 87CX: Cutting-Edge Recruiting Technology With a Human Touch
Ep. 85 Excerpt: iQor’s Holistic Approach to a CX Technology Partnership With NICE
zhlédnutí 69Před 6 měsíci
Ep. 85 Excerpt: iQor’s Holistic Approach to a CX Technology Partnership With NICE
Ep. 86: How iQor Delivers Successful Seasonal CX Ramps for This Direct-to-Consumer Catalog Brand
zhlédnutí 134Před 7 měsíci
Ep. 86: How iQor Delivers Successful Seasonal CX Ramps for This Direct-to-Consumer Catalog Brand
Happy Holidays!
zhlédnutí 60Před 7 měsíci
Happy Holidays!
Ep. 85: Leveraging NICE CXone to Augment Human and Operational Excellence at iQor
zhlédnutí 81Před 7 měsíci
Ep. 85: Leveraging NICE CXone to Augment Human and Operational Excellence at iQor
Experience iQor's Symphony [AI]™
zhlédnutí 69Před 8 měsíci
Experience iQor's Symphony [AI]™
Ep. 83CX Excerpt 3: Harnessing AI to Optimize the Employee Lifecycle at iQor
zhlédnutí 33Před 8 měsíci
Ep. 83CX Excerpt 3: Harnessing AI to Optimize the Employee Lifecycle at iQor
Ep. 83CX Excerpt 2: Harnessing AI to Optimize the Employee Lifecycle at iQor
zhlédnutí 24Před 8 měsíci
Ep. 83CX Excerpt 2: Harnessing AI to Optimize the Employee Lifecycle at iQor

Komentáře

  • @ruthyluigi1435
    @ruthyluigi1435 Před 8 dny

    iday otok baltok tele forms bio data center july 20 2024 secured billions and business

  • @carlchloe
    @carlchloe Před měsícem

    I'm hoping that I will pass my interview I will never give up to apply here because I really want to be of this company even I failed many times

  • @heddafrech2684
    @heddafrech2684 Před 3 měsíci

    Promo>SM

  • @edu_izza
    @edu_izza Před 3 měsíci

    I love Kyle’s pronunciation and enunciation.

  • @alielaicrag681
    @alielaicrag681 Před 6 měsíci

    Really

  • @kamal62ful
    @kamal62ful Před 7 měsíci

    What is limit iqor

  • @corrinaamato8805
    @corrinaamato8805 Před 8 měsíci

    As a new Iqorian, I found this interview not only informative but also inspiring! I'm just a baby bird 🐦 in the "nesting" phase 😊 but my supervisor, Michelle Shuler (Ft. Lauderdale office) has been such a great role-model in not only training us on what to do but she is a great example of not just 'talking the talk'... she 'walks the walk' and that means a lot!! My personal circumstances make 'wfh' the most ideal environment me and I'm very grateful to find iqor.

  • @dillonirving6121
    @dillonirving6121 Před 9 měsíci

    "promo sm"

  • @robelaleligay8770
    @robelaleligay8770 Před 9 měsíci

    Coach kai. 😍

  • @sarahmaeordiz3747
    @sarahmaeordiz3747 Před 9 měsíci

    planning to apply soon in sta rosa

  • @markwillis1989
    @markwillis1989 Před 10 měsíci

    IQOR trainer ka kamo? You may now die and go to hell.

  • @user-gr4ho3jy3x
    @user-gr4ho3jy3x Před 10 měsíci

    ITS A STABLE BPO COMPANY...BUT ITS VERY LOW SALARY THATS WHY TENURED AGENTS KEEP ON RESIGNING ..ALSO IT SEEMS IQOR EMPLOYEES ESPECIALLY HR AND RECRUITMENT NEED A GENDER SENSITIVITY TRAINING..THEY KEEP ON CALLING SIR THE TRANSWOMAN AND NEVER ASK HOW THEY WANT TO BE CALL TO AVOID ANY OFFENSE

  • @user-gr4ho3jy3x
    @user-gr4ho3jy3x Před 10 měsíci

    ITS A STABLE BPO COMPANY...BUT ITS VERY LOW SALARY THATS WHY TENURED AGENTS KEEP ON RESIGNING ..ALSO IT SEEMS IQOR EMPLOYEES ESPECIALLY HR AND RECRUITMENT NEED A GENDER SENSITIVITY TRAINING..THEY KEEP ON CALLING SIR THE TRANSWOMAN AND NEVER ASK HOW THEY WANT TO BE CALL TO AVOID ANY OFFENSE

  • @user-gr4ho3jy3x
    @user-gr4ho3jy3x Před 10 měsíci

    ITS A STABLE BPO COMPANY...BUT ITS VERY LOW SALARY THATS WHY TENURED AGENTS KEEP ON RESIGNING ..ALSO IT SEEMS IQOR EMPLOYEES ESPECIALLY HR AND RECRUITMENT NEED A GENDER SENSITIVITY TRAINING..THEY KEEP ON CALLING SIR THE TRANSWOMAN AND NEVER ASK HOW THEY WANT TO BE CALL TO AVOID ANY OFFENSE

  • @user-gr4ho3jy3x
    @user-gr4ho3jy3x Před 10 měsíci

    ITS A STABLE BPO COMPANY...BUT ITS VERY LOW SALARY THATS WHY TENURED AGENTS KEEP ON RESIGNING ..ALSO IT SEEMS IQOR EMPLOYEES ESPECIALLY HR AND RECRUITMENT NEED A GENDER SENSITIVITY TRAINING..THEY KEEP ON CALLING SIR THE TRANSWOMAN AND NEVER ASK HOW THEY WANT TO BE CALL TO AVOID ANY OFFENSE

  • @user-gr4ho3jy3x
    @user-gr4ho3jy3x Před 10 měsíci

    ITS A STABLE BPO COMPANY...BUT ITS VERY LOW SALARY THATS WHY TENURED AGENTS KEEP ON RESIGNING ..ALSO IT SEEMS IQOR EMPLOYEES ESPECIALLY HR AND RECRUITMENT NEED A GENDER SENSITIVITY TRAINING..THEY KEEP ON CALLING SIR THE TRANSWOMAN AND NEVER ASK HOW THEY WANT TO BE CALL TO AVOID ANY OFFENSE

  • @LordManuOficial
    @LordManuOficial Před 10 měsíci

    I had the opportunity to work with Fabian, awesome leader!

  • @alvinalog2124
    @alvinalog2124 Před 10 měsíci

    Hello ! Shout out from IQORIAN Dasmariñas Cavite😁 more power!

  • @jakegoodstein
    @jakegoodstein Před rokem

    This was amazing and I learned so much from you Sandy! Bernie you were made for podcasts and beyond your voice reminds me of Casey Casem!

  • @broddielabajotv6206

    Integrity Qustomer Dedication Open Communication Respect Innovation Accountability Need to Give Back ❤❤❤❤❤ Amazing! 😊❤

  • @broddielabajotv6206

    ❤❤❤❤❤

  • @broddielabajotv6206

    Thank you so much iQor! Just got and signed the offer a couple of days ago. Excitedly waiting to start next month. 😊🙏❤️

  • @bellamaan5487
    @bellamaan5487 Před rokem

    I want to be an iQorian too😌

  • @maykeesmathworld9308

    Walang kwenta

  • @vishnusuraj9914
    @vishnusuraj9914 Před rokem

    Thank you very informative saw some vacancies at IQOR I will apply

  • @santiagogarriz9581
    @santiagogarriz9581 Před rokem

    How many days to complete the training in days,?

  • @digzmagno1384
    @digzmagno1384 Před rokem

    Massage at work sana all! Awesome employee engagement activities Boss Jaymee!!way to go

  • @donquixotedoflamingo6046

    why use fairy tails theme 😔

  • @SufieMae2023
    @SufieMae2023 Před rokem

    Good day iQOr! May I ask, do you offer regularization after hiring an applicant? I have heard that some bpo companies doesnt offer regularization. And they based it on the employee ratings. Is iQor like that too?

  • @MrBaxterrify
    @MrBaxterrify Před rokem

    Amazing podcast. John shares an important topic about making learning more effective. Done with the old, now comes the new.

  • @MrBaxterrify
    @MrBaxterrify Před rokem

    This is very helpful to those working under cx

  • @susanafencl8727
    @susanafencl8727 Před rokem

    p̴r̴o̴m̴o̴s̴m̴ 👊

  • @calebtorres8923
    @calebtorres8923 Před 2 lety

    Hello do you have tmob account in Iqor Dasma?

  • @moniquesison7271
    @moniquesison7271 Před 2 lety

    Tumatanggap din naman po ba sila ng "undergrad of shs" pero 18 yrs old na? Thanku po sana mapansin!!:)

  • @dyanwik2934
    @dyanwik2934 Před 2 lety

    Hindi tutuo yan yung trainor namin sa iqor dasma hindi lang na chupa yung isang ka wave ko tinanggal agad 🤣🤣, hindi applicable ang policy nula depende sa trainor pag hindi na tikman yung trainees bina braso na nila agad. Masaklap pag dating sa final pay wala ka daw ma tatanggap

    • @lemmewhoopyourass.6975
      @lemmewhoopyourass.6975 Před 2 lety

      Legit ba? 🤧

    • @dyanwik2934
      @dyanwik2934 Před 2 lety

      @@lemmewhoopyourass.6975 legit, hanapin mo si christopher coah ng t-mobile. Walang na chupa sa wave namin yan kaya kalahati bg wave namin binagsak

    • @lemmewhoopyourass.6975
      @lemmewhoopyourass.6975 Před 2 lety

      @@dyanwik2934 Edi binagsak ka rin?

    • @iamshadowbanned699
      @iamshadowbanned699 Před rokem

      Dapat rineport nyo sa HR kaya nga lumalakas yung mga loob ng mga yan kasi walang nagrereport.

    • @lovebritney28
      @lovebritney28 Před rokem

      Sa friend ko sinuntok sya Ng trainer nya tas nag awol nalang sya

  • @AVedaValiSongs
    @AVedaValiSongs Před 2 lety

    I am iqor employee in manesar gurgaon in India

  • @RuthIlongga
    @RuthIlongga Před 2 lety

    thank you

  • @RuthIlongga
    @RuthIlongga Před 2 lety

    one of the best!

  • @Mackie..
    @Mackie.. Před 2 lety

    I can't believe they're reading scripts.. lol. Accent is still there, which I didn't expect from a señor agent.

    • @donquixotedoflamingo6046
      @donquixotedoflamingo6046 Před rokem

      hahah kahit anong accent mo kahit anong fluent mo sa.english mumurahin at mumurahin kaparin ng customer mo pag galit sa client na ni rrepresent mo 🤣🤣🤣 anong sense ng pinag sasabi mo

  • @PlayWynaut
    @PlayWynaut Před 2 lety

    😍😍😍😍😍😍😍😍

  • @natgeo6168
    @natgeo6168 Před 2 lety

    I missed this company. Hoping nakabalik dito.

  • @zionjsv
    @zionjsv Před 2 lety

    Thank you, iQor for the opportunity to share my iQorian journey through the Digitally Irresistible podcast. And I am grateful to my leaders and colleagues for all the support and confidence in my potential. #BeMoreWithiQor

  • @roseomu4113
    @roseomu4113 Před 2 lety

    Congratulations Adaeze.! What a spectacular performance! 9 times out of 12! Well done to you and your wonderful team!The sky is your limit ; go for it ! And keep up the spirit!!!Very inspiring👍

  • @saakaisaac-nebe2708
    @saakaisaac-nebe2708 Před 2 lety

    Great podcast Bernie! Very inspiring guest. Well done Adaeze!

  • @nnanyelugorose2184
    @nnanyelugorose2184 Před 2 lety

    Congratulations Adaeze, 9months out of 12, a wonderful performance.keep it up.

  • @peachesholder6431
    @peachesholder6431 Před 2 lety

    Congratulations Adaeze, you’re a natural, so professional, and inspiring. Your drive and love for what you do motivates me to do better and I can’t wait to see what the future holds for you. Congratulations again.

  • @joyceobi8504
    @joyceobi8504 Před 2 lety

    What an excellent performance by Adaeze and her team! -9 months out of 12!! Adaeze, you have indeed written your name in the sands of time!! Congratulations & Keep it up!!!!

  • @onyeben
    @onyeben Před 2 lety

    Thought I'd be the first to comment. That's my girl. Your energy makes me wanna come work for IQOR. You can be my BOSS any day.

    • @florenceodili9473
      @florenceodili9473 Před 2 lety

      Congratulations Adaeze, you have exhibited true professionalism and your Passion for customer service is second to none. Keep it up

  • @PreciousNwaneshiudu
    @PreciousNwaneshiudu Před 2 lety

    Congratulations Adaeze, you're a true professional and achiever. Your dedication to duty is second to none. Continue to do your best and the sky will be your limit.

  • @catherinezamora8015
    @catherinezamora8015 Před 2 lety

    Champion of #SupportSupporters ❤️