Video

Treat 1 star reviews diplomatically and don’t convey emotion.

Fiona and Kat identify the 3 kinds of clients that you should not work for.

Narcissistic behavior or inappropriate behavior in the workplace should be addressed immediately. You promote what you tolerate.

Marketing responsibilities

Kat and Fi discuss incentives to bring in customers

In this video, we explain why we ask for credit card information when booking a free consultation. Here’s why this policy is crucial for both business owner & client. Why We Require Credit Card Information: Commitment : We are committed to providing the best service for every client. When you book a free consultation, we set aside valuable time specifically for that. During this time, a busines...

Visiting someone else's business? Make sure you do it right! In this video, we dive into the importance of maintaining professionalism and respect when you're on someone else's turf. Whether you're there to show support, learn more about their operations, or simply to network, how you present yourself can make a lasting impression. Key Points Covered: Respect Their Space: Understand that you're...

Running your own business means stepping into a world where no two days are the same. Forget the predictability and consistency of corporate life! As a business owner, you're constantly juggling tasks, making decisions on the fly, and adapting to new challenges. In this video, we dive deep into the daily rollercoaster of entrepreneurship, sharing real-life stories and tips on how to thrive amid...

Hey everyone! 👋 In today’s video, we’re diving into the importance of setting clear boundaries with clients and why saying "no" to certain requests is essential for maintaining a professional and consistent service. 🚫🤸‍♂️ ✨ Topics Covered: Why Cartwheels Are a No-Go: A fun example illustrating the limits we set to ensure safety and professionalism. The Slippery Slope of Special Requests: Unders...

Welcome back to our channel! In today's video, Fiona and Kat dive into a critical topic for all business owners: accounting. 📊 Accounting isn't just a tedious task; it's a necessity for your business's success. Keeping accurate financial records is essential not only for understanding your business's financial health but also for ensuring you pay the correct taxes and avoid costly fines. Join F...

👉 Don't wait for change-be the change! 💪 Are you waiting for the perfect political climate to start your business? 🤔 Think again! In this video, we debunk the myth that you need a specific administration or government in place to succeed. Whether it's the White House, your state, or local government, your success hinges on YOU and your business strategy. Key Takeaways: 🔹 The Importance of a Sol...

As your business grows, you'll often be asked to recommend other services that you don't provide. Referring out can be a great way to build relationships and provide additional value to your clients, but it's essential to do so with caution. When you give a referral, you're not just suggesting another business - you're giving your endorsement and putting your brand on the line. In this video, w...

Welcome to our channel! In today's video, we're diving into the crucial topic of business classification. Ensuring your business is correctly classified is not just a matter of ticking boxes - it has significant implications for your taxes, eligibility for government assistance in the event of a disaster, and access to grants. We'll cover: ✅ The different types of business classifications (sole...

Hey everyone! 🌟 In today's video, we're diving deep into why it's absolutely essential to stay firm on your no-show policies in your business. No-shows can be a major issue, impacting your revenue and disrupting your schedule. But what's even more challenging is when it's your friends or fellow business owners trying to get out of paying those fees. 😟 In this video, we’ll cover: The Financial I...

When to Start Delegating as a Small Business Owner & Your First Hire for Maximum Impact

Should a Business Pay a Client a No-Show Fee? | Exploring Appointment Policies

Is it Possible to Have Secret/Magic Interview Questions That Will Guarantee You the Perfect Hire? 🤔✨

Why Setting Client Expectations is Crucial for Success | Expectation vs Reality

Are Celebrity Clients Costing Your Small Business Money?

Navigating Tough Decisions: The Heartbreak of Firing an Employee

Ending Imposter Syndrome: Embrace Your Expertise as a Small Business Owner

Choosing Between W2 and 1099 Employees: Crafting the Ideal Setup for Your Small Business

Grow and Glow

Business Books

Mastering Getting Paid

Are you wasting your profits? Top 3 Things You Don't Need Right Away!

Dear Client, You're Fired ...

How to support a friend's business and maintain your friendship ...