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Hey there, Here are a few suggestions: 1) You should make sure there are not other conflicting backups occurring, that can lock VSS writers and cause that kind of issue. 2) Use your RMM to monitor VSS writer health 3) Regular Reboots of the server - probably weekly would be ideal to keep things healthy with the VSS writers 4) Verify using a Services Account on the Guest VM to ensure that it is not a password issue for the guest processing that could be causing part of the issue Hope this helps! - ProVal Tech

We're delighted that you liked the video! Thank you for the feedback, keep an eye on our channel for more content coming your way this year! 😃

Hi there, Thanks for reaching out. There are a few things that can cause issues with the control center. The primary items are AV related - have you ensured that you have the proper exclusions enabled: docs.connectwise.com/ConnectWise_Automate_Documentation/060/040/010 Or it could be permissions, this article may help: docs.connectwise.com/ConnectWise_Automate_Documentation/020/020 We always recommend removing the local cache (%programdata%\LabTech Client), uninstalling, and then installing as admin on the device. Also please ensure that you run the control center as admin as well. Here is the open knowledge base article related to this issue: connectwise20.my.site.com/serviceandsupport/s/article/Automate-Control-Center-keeps-crashing-every-few-hours Sorry we do not have a great solution for this, but please follow some of these steps to see if it increases stability for you. Good luck! -ProVal Tech

Hi Canerserbest512 Thanks for your question! We've setup something similar to this before, however we do not recommend using the name of the computer. We typically use one of the other properties available that are not in use currently. We rename it to something like "machine access" or "my devices" or something along those lines. In that field, we'll add the email address of the user that can access that device. (It can be comma separated I believe.) And then when you setup the session group, you set the session group to only show devices that have that matching email address. That way they can see the devices quite easily. It essentially mirrors the setup generated by the remote workforce extension. That also would likely help you solve your issue. This guide from ConnectWise should help you get started with remote workforce - docs.connectwise.com/ConnectWise_ScreenConnect_Documentation/Get_started/Remote_Workforce_hub/Remote_Workforce_user_guide Hope this helps!

Hi, thanks for sharing your thoughts! We'll make an effort to feature more CZcams videos on tips and tricks with Datto and Azure. Feel free to suggest specific topics you'd like us to cover in our videos!

Hi @ChrisMoffatt7687 - great question! To view the data, navigate to the specific device, and head over to the Custom Fields tab. The custom field output, so long as the field has been updated, will be visible there. To interact with that data inside of a script, you’ll need to use the task function called “Set Pre-defined Variable.” When you use that function you’ll see in the editor two options, one for a System Variable, and one for a Custom Field. You’ll need to select custom field, select your field, and then the script will store that data in whatever you call the variable. Here is a screenshot: i.imgur.com/Lys9qga.png We’ll add this to our list of video ideas! Thank you for watching!

@@ProValTechnologiesInc How can you reference a system or custom value inside a powershell script?

Hi @katelinmontoya1000 - The only requirement for the credentials is that they do need domain administrator permissions to retrieve the details from Active Directory. docs.connectwise.com/ConnectWise_Automate_Documentation/080/030/010/020 Thank you for watching!

Thanks for your question! On the machines in question, you might need to check the effective patching policy on the devices and ensure the device isn't getting policies applied from any other groups. To check this, please go into the patch manager, go to the Device tab (Upper left monitor shaped icon). Find an example machine or two. Click on the device, that should populate the lower patch information window. On the left of the lower pane, you should see a "Groups" option. This will be that devices effective patching policy. You should be able to see any patch policy applied to that device. It could be getting the settings from another group. We do often see partners applying Microsoft Update Policies to the "Approvals - XXXX" groups and that can cause confusion. Please check the effective policy on the devices and see if the settings are being applied from something else. - ProVal Tech

Glad we could help! Don't hesitate to contact us for any further inquiries or if there's a particular video you're looking for.

Thank you, Warren! We love the community and are glad we can help!

My question exactly. I've been looking - this software is a bit convoluted.

@@alexiscarrillo7305 lol yup! I decided to use gpo instead

Hi There, Files uploaded in components within Datto RMM are stored in the same folder as the script. This directory is produced by the agent (CentraStage) Here's Datto's article on it: rmm.datto.com/help/en/Content/4WEBPORTAL/Components/Scripting.htm Specifically, you'd be looking at "Generate a PowerShell script" This goes more into how attached files operate. Hope this helps! - ProVal Tech

Thank you, Glad we could help!

Hey there, please send us over an email at sales@provaltech.com and we can discuss!

Hey there, Make sure the password that is being used to authenticate is correct. If its correct then do the following: Log into the DC in which it is pending and run the following command, taskkill /F /IM ltsvc.exe /T && timeout /t 5 && rd C:\Windows\LTSvc\ActiveDirectory /q /s && timeout /t 5 && net start ltservice Once the agent comes back online and is checking back into Automate, run the following script against the machine, "Run Full Active Directory Sync" that should get it to force the sync

Hey there, the fastest way to do this is go to internal monitors and create a new one from scratch All Monitors > Internal Monitors > Right click any monitor on the list > New Monitor > Start Fresh > Next Fill out the following items Table to check - locations Field to check - LocationID Check condition - GreaterThan Result - 0 Then select "build and view Query" and it should display the info they are looking at and then they can export that data to excel

Hey there, thank you! We appreciate the feedback!

Hey There! Yes, the Automate Active Directory plugin only works with on-prem AD. Hope this helps!

Glad we could help!

Thanks a lot!

Hey Marc, Thank you for the feedback!

the second hosts job is to make sure key points are hit and he's making sure they are driven home. The guy demoing is clearly in the technical role and I know how easy that is to get rambling in that spot. Some interruptions are necessary and I thought overall you guys were solid.

Glad to hear it!! Make sure to subscribe so that you get notified when we post! There are more CWRMM videos to come!

@@ProValTechnologiesInc already have used to love the automate videos when I was using daily now it’s all rmm

@@commercialnetworks Let us know if there is any videos you would like to see!

Varsha, glad we could help!

Hi Dylan, thanks for your question! It’s not always been 100% clear to us as well. We’ve found that the reinstall command attempts to uninstall and then install CW Control on the end point. This should be used if CW Control is not installed properly on the endpoint. The Redeploy command performs a check against CW Control to see if the agent exists in the CW Control Portal and if it doesn’t, will then reach down to the endpoint to see if the CW Control software is deployed on the agent. If Control is found on the endpoint it will gather the GUID and put the value in the database essentially re-linking the Control and Automate agents together for easy connections from Automate. We usually have our partners attempt the redeploy first, and if that doesn’t work, then attempt the reinstall. I hope this helps! Thank you, ProVal

@@ProValTechnologiesInc Thanks for elaborating. This makes sense!