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Hikvision Technical Support
Registrace 16. 03. 2016
The video clips here are some operation guidance for Hikvision products, including front-end device, back-end device and iVMS client.
Hikvision is the world’s leading supplier of video surveillance products and solutions. Since its inception in 2001, Hikvision has played an active role in video surveillance market, devoting 8% of its annual revenue to research and development for continued product innovation.
Hikvision is the world’s leading supplier of video surveillance products and solutions. Since its inception in 2001, Hikvision has played an active role in video surveillance market, devoting 8% of its annual revenue to research and development for continued product innovation.
How to View and Manage Transmission Device via Hik-Partner Pro
How to View and Manage Transmission Device via Hik-Partner Pro
zhlédnutí: 68
Video
How to Invite Service Provider to Manage System on Hik-Connect Team Portal
zhlédnutí 159Před 4 hodinami
How to Invite Service Provider to Manage System on Hik-Connect Team Portal
How to Install and Use Hikvision Wireless Triple Signal Detector
zhlédnutí 160Před 4 hodinami
0:00 Introduction 0:07 Product Enrollment 0:41 Check Installation Environment 1:36 Product Installation 2:33 Function Test 3:07 Camera Module Installation & Test
How to use Health Monitoring Service on Hik Partner Pro App
zhlédnutí 172Před 16 hodinami
How to use Health Monitoring Service on Hik Partner Pro App
How to get Health Monitoring Service on Hik Partner Pro
zhlédnutí 140Před 16 hodinami
How to get Health Monitoring Service on Hik Partner Pro
How to use Health Monitoring Service on Hik-Partner Pro Portal
zhlédnutí 116Před 16 hodinami
How to use Health Monitoring Service on Hik-Partner Pro Portal
How to Hard Reset the AX Hybrid PRO Panel
zhlédnutí 192Před 21 hodinou
Learn more at: www.hikvision.com/en/products/Alarm-Products/wired-intrusion-alarm/ax-hybrid-pro/?q=ax pro&pageNum=1&position=1&hiksearch=true&category=Alarm&subCategory=Wired Intrusion Alarm&series=AX Hybrid PRO&checkedSubSeries=NONE
How to Wire Detectors to AX PRO and Hybrid PRO Alarm Systems
zhlédnutí 257Před 14 dny
How to Wire Detectors to AX PRO and Hybrid PRO Alarm Systems
How to Set Up Anti-sabotage Function of Wired LCD Keypad
zhlédnutí 151Před 21 dnem
Learn more at: www.hikvision.com/en/products/Alarm-Products/wired-intrusion-alarm/ax-hybrid-pro/?category=Alarm&subCategory=Wired Intrusion Alarm&series=AX Hybrid PRO&checkedSubSeries=NONE
AX HOME Series Hands-on Guide - 01System Basic Setup
zhlédnutí 869Před 21 dnem
AX HOME Series Hands-on Guide - 01System Basic Setup
Talking about Frame Rate
zhlédnutí 195Před 21 dnem
Choose the suitable courses and start your learning on Hikvision eLearning! Check this video and learn more at: elearning.hikvision.com/en/
I Frame
zhlédnutí 217Před 21 dnem
Choose the suitable courses and start your learning on Hikvision eLearning! Check this video and learn more at: elearning.hikvision.com/en/
Talking about Bandwidth
zhlédnutí 374Před 21 dnem
Choose the suitable courses and start your learning on Hikvision eLearning! Check this video and learn more at: elearning.hikvision.com/en/
Talking about Stream Type
zhlédnutí 211Před 21 dnem
Choose the suitable courses and start your learning on Hikvision eLearning! Check this video and learn more at: elearning.hikvision.com/en/
How to Set up Anti-sabotage Function of Wired Sounder
zhlédnutí 203Před 21 dnem
How to Set up Anti-sabotage Function of Wired Sounder
How to POE Access multi channel Camera in GUI5.0
zhlédnutí 493Před 28 dny
How to POE Access multi channel Camera in GUI5.0
How to Configure Solar Camera via OTAP in GUI 5 0
zhlédnutí 392Před 28 dny
How to Configure Solar Camera via OTAP in GUI 5 0
How to Open Door via Bluetooth and QR Code
zhlédnutí 358Před měsícem
How to Open Door via Bluetooth and QR Code
How to Improve Your Work Efficiency Using the SADP Tool of Hik Partner Pro
zhlédnutí 4,5KPřed měsícem
How to Improve Your Work Efficiency Using the SADP Tool of Hik Partner Pro
5 Common Mistakes When Installing Video Security System
zhlédnutí 783Před měsícem
5 Common Mistakes When Installing Video Security System
Hikvision_Wireless Router(AX1800 AX3000)_Quick Start Guide Video
zhlédnutí 300Před měsícem
Hikvision_Wireless Router(AX1800 AX3000)_Quick Start Guide Video
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Hi, thanks for the video. Does the linkage rely only on HCP? As far i've understood, if the HCP window PC crashes, the linkage will be lost. Correct?
Yes, if HCP crashes, the linkage will be lost. If you need wired solution, you can check this video: How to configure Alarm Linkage between IPC and speaker(Wire Solution) czcams.com/video/DvI78mS_2PQ/video.html
for some reason the program shows my device as offline. I deleted it to reinstall it. the problem I have now is that the program sees it offline and when I try different settings I get the error *name of the device* does not have enough rights (HCNetSDK.dll[13].). However everything works via the web page and the NVR application. What to do to make it work again with the iVMS-4200 program
Dear customer, please ensure that you have added the device using an admin account. If you have not, you may encounter issues. For further assistance, please contact local support team. www.hikvision.com/en/about-us/contact-us/
Thank for the video. I have a question. How can I find the online device, but in different subnet, in the same local home?
Dear customer,to detect online devices you should ensure that the device you wish to detect is connected to the same Local Area Network (LAN) .If the device is on a different subnet, it will not be detected by iVMS-4200.
good information ❤
First comment 😂
Informative video ❤
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what is the benefit of doing this ?
1. [Enhanced Write Efficiency]: By spreading out the write load, it prevents individual hard drives from being overburdened, thus maintaining performance and extending lifespan. 2. [Improved System Reliability]: Reduces the risk of total surveillance data loss due to hard drive failure, as data is stored across different drives. 3. [Elevated Data Recovery Capability]: Facilitates easier data recovery in the event of a hard drive failure, since the data is not all stored in one place. 4. [Optimized Storage Allocation]: Allows for flexible assignment of storage resources based on the importance of cameras and monitoring needs.
does it support fingerprint access
It works with fingerprint reader connected, such as DS-K1201A or DS-K1109 series
how to find firmware to upgrade???
Hi you can check this video czcams.com/video/KPvfsr5hXPI/video.html --How to Use Firmware Update Search Function on Hik-Partner Pro
Hello, good afternoon. Is there any way to not have the images accumulate in the storage directory, and to continually rewrite the saved image so that only a screenshot is saved? Thank you.
👍👍👍
thanks for sharing Hikvision Technical Support
did you use NVR / DVR ??
Thank you for taking the time to make this really helpful video.
Why you have 9 fields on your Advanced Settings page and I have only 8 fields? Where did you find the email encryption field? Also, I thought DNS Server was to connect with Hik-connect and both Servers use 8.8.8.8 and 8.8.4.4 why you are changing to something else? Do you still get connection with Hik-connect? Is this in USA by the way, which uses NTSC?
misleading title. worthless video
Is the camera wired of wireless? My friend lives 3 doors from me. He asked for a camera that I can monitor the front property.
my hikivision camera doesn't turn on when I plug it into an NVR why
Have test file correctly uploaded, but i can't have real files uploaded, is there a solution for that ? Does not seems that i'm allone in this case ...
Not working for DS-7204HVI-ST0
you didnt downloaded ALL images. you downloaded only images from 1st page. if you have many pages, it is imposible to download all images because of so much manual clicking + extraction takes a lot of time(it is slow process). do not buy hikvision, it is piece of crap, because of bad software accesories.
You are right. It takes forever to download all pictures at once. I have 150.000 pictures on 3 cameras and the support does’nt have any solution. Don’t buy this crap.
I have the same issue
i reset my dvr model DS-7208HVI-SH now i want to connect it to my ivm 4500 how can i connect in my dvr plateforn assessoption is not coming what to do
Hi, Could you please do a video about EAP-TLS configuration? How to upload CA Certs, User Certs and Private key? What is an acceptable certs format? There is nothing in the documentation about it.
hi, could you show me how to setup Fisheye Hikvision DS-2CD2955FWD-I on NVR DS-7616NI-E2. thank you
Can it support?
hello i entered the right serial number.. it does not accept..model ds 7604ni-k1/4p receiver ..pls help
oh it's amazing
Hi is it possible to add hikconnect device to videowall? When i try it the folder of the hikconnect is empty but in main view you can open and display all cameras. Thanks
You're going way too fast!
but my mobile = the device online and has been added by other user .my from saudi arab plzz help me sir
Hello, me too the same problem .... any idea?!
i install IVMS-4200 version V2.7.0.6 build20171212......... why i can't login my hik-connect account to iVMS? i login using web browser no problem.
Dear customer, Thanks for purchasing HIKVISION product. Could you please send this by e-mail to support@hikvision.com? So that we can reply you as soon as possible. Thank you.
I use DVR recorder, Do not know how to use this solution?
Dear customer, Thanks for purchasing HIKVISION product. Could you please send this by e-mail to support@hikvision.com? So that we can reply you as soon as possible. Thank you.
Thanks 😘😘🌹🌹🌹
what is password ma'am i put admin and 12345 it's not working
Dear customer, The password 12345 is the default password for HIKVISION device with old firmware. In order to improve device security, there is no default password for HIKVISION device anymore. You need to create a password when activating it. If you forget your device password, please contact our support team support@hikvision.com with the information below provided. Thanks! Customer Information *Name: *Email: *Contact Number: *Company Name: *Company Address: *Country: *Type: (End user, Installer, Distributor, etc.) *Purchasing channel(from what company) Device Information *Full serial number on SADP (example: DS-72xxABCD-XY/SN123456789ABCD123456789ABCD) * Device firmware version *Current date on device(example: 2014-05-22) * Device start time & date on SADP(example: 2014-05-22 1:11 PM)
I have a problem with cloud , my device is online but i can't acces to him , but on HiDDNS i can acces .
Dear customer, For your question, we need more information. Could you mail the question to this e-mail adress, support@hikvision.com Thanks!
Thanks for the effort. I have found the solution.
Hello, This is a bit annoying. I tried many possible combinations with no joy at all. I have been trying to set this up for some days now. My settings are as follows. (that do not work) smtp server: smtp.gmail.com port: 465 (also tried 587 and 25) note that 465 takes some time to give me the dreaded 507 error. 587 and 25 will instantly pop the error on screen username: myusername (also tried myusername@gmail.com) password: password1234 sender address: myusername@gmail.com receiver1: myusername1@gmail.com or myusername1@hotmail.com etc etc makes no difference. enable ssl: used both checked and not checked Still nothing. I used some other settings for my business emails and do work with ssl unchecked only. So i used the below for test. smtp server: myemail.providersdetails.com port: 25 username: myemail@example.com password: mypassword sender address: myemail@example.com receiver1: myemail1@example.com enable ssl: not checked I have tried the same settings of gmail with hotmail and aol and others. Still the same giving 507 error. So what gives??? Is this an issue with gmail and other email roviders, or this is an issue from HIKVISION? Something on SMTP settings? have no idea what is wrong here. Also just for the record i updated both ivms-4200 and the camera to latest software available. No absolute change here or what so ever. Any ideas would be great. my ivms-4200 just does not email me images and is both annoying and worrying me. A surveillance system that is unable to do what it should is not helping much. Thanks.
Dear Sir/Madam, I’m sorry to learn that you met this problem. I have submitted your issue to our support team. But we still need to know the model and some other information of the product you mentioned to solve this issue. Please let me know your e-mail address for further communication. Or you can e-mail us directly to here, support@hikvison.com Thank you very much for your report to Hikvision products. Hope you have a great day!