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Hi there, unfortunately not. Jason Windows is a WA company and only operating in Western Australia. You can find a QLD supplier by checking out the National Security Screen Association website www.nssa.org.au/ follow the "Find a Member" link

Hi there, The handle side of the door does get removed exactly the same way as the rear as shown in the video. Unless you have the older bolt lock style door, in which case it comes off with the door style. Hope this helps thanks

Is it the lever lock handle you have? If so, it shows in this video how to get the handle off czcams.com/video/VRUauA6GR7M/video.htmlsi=ImTaJL_qIDof2hgd

Hi there, the awning flyscreen should lift out as per this video czcams.com/video/qqoWPN30Gt8/video.html This video shows our most common awning winder however it was replaced about 12 months ago. If your home is older then it should look like the one in this vide link. If you have any further issues, please call our service team and they can walk you through it 9351 3430. Kind regards Kate

Hi there, Jasons frames didn't have the weep holes back then. You are doing well to still have frames from50 years old :-)

Hi Alex, give our service team a call on 9351 3430 and they will talk you through it. Kind regards Kate

Once the rollers on both ends have had the screws loosened it is simply a case of lifting the roller off the track it is sitting on and then lowering the door back down and out from the head of the door. The track is basically a stirrup that the wheel or roller of the screen door sit on. Kind regards Dempsey

If I understand you correctly, it sounds like it's the lock body. Please send a photo through to our service team and they will be able to advise tomorrow when the office is back open. service@jasonwindows.com.au Kind regards Kate

@@JasonWindowsWA Thanks for the quick reply. This video was a great help! It turns out the part of the handle that turns the spindle has been stripped, probably from someone forcing the lever while the door was locked.. Anyway, a little hammering and it's working now. Might replace it when I can as it still has a play, so good to know I can just order a replacement.

Hi how do you replace the barrel on this lock just got keys at the new house and the lock doesn't work at all got a replacement lock from your spare parts but have been unable to remove

and yet just what I needed

Hi Thomas, do you mean your sliding door handle rather than the flydoor? If you can provide more context or even a photo, we can point you in the right direction. Photo can be sent to service@jasonwindows.com.au, happy to help. Kind regards Kate

Great question, George. I've checked with the Spare Parts team and they have advised that you will need two as there are rollers at either end.

Hi @Shawn The Sheep , to change the rollers on this door system it is the same on both ends of the door panels. There is no need to remove the lock at all. Dempsey

Hi Graeme, this is a differcult fix. The screw would need to be cut out of the screw flute or the bottom rail will need to be replaced. We don't recommend as a DIY solution and suggest you book a service call with our service team to fix it for you. jasonwindows.com.au/service-maintenance/book-a-service/ Kind regards Dempsey

Go the girls! Happy International Womens Day Violet. I'm glad you found the video helpful. Thanks for the feedback!

Hi Eng, the current handles are not rivetted on they are screwed on. On the old casement window handles there is an angle the provides support that is rivetted on, is this possibly what you mean? To remove any rivet it is just a case of drilling through the centre of the rivet and the rivet will release. If drilling out a rivet it is important to use a drill bit that is not bigger that the rivet you intend to put back in there as the hole will be too large and the rivet will not hold. Kind regards Dempsey

Thanks for the feedback :-)

Hi there, sounds like your flyscreen clips might need replacing. Best to call our service team on 9351 3430 for confirmation that is the issue. You can purchase new flyscreen clips via our spare parts shop shop.jasonwindows.com.au/screen-parts Kind regards Kate

Hi DW, If you come in to Jason Windows with some photo ID with your home address on it we can look up your records and provide you with a replacement key and then you can follow the same steps in the video once the winder is unlocked.

Hi Jack, that could be a few different things. Best to speak with one of our service technicians. Call our service team on Monday on 9351 3430 and they will be able to assist. Kind regards Kate

@@JasonWindowsWA thanks kate i will do

Hi John, assuming you have the door with the bolt lock handle? The process is similar, you have to make sure the washer on the adjuster is to the outside of the door stile and the rod goes through the roller. Call our service team on 93513430 if you need further assistance. Kate

Hi Rob, the glass will need replacing and the job requirements depend on where the window is situated and size. Send the details through to info@jasonwindows.com.au and we can work with our retrofit partners to prepare a quote for you. Kind regards Kate

Hi there, we can only make recommendations for aluminium as a manufacturer of aluminium. Each substrate will have different requirements so it's best to contact a timber specialist.

@@JasonWindowsWA Many thanks for you quick reply, great product

Hi Dusko, barrels sometimes fail, the key may snap or the winder may be damaged. In these cases, the barrel needs to be changed which is demonstrated in this video. Spare barrels can be purchased from the spare parts shop on the Jason Windows website. Alternatively, a Jason Windows Service Technician can do the change over for you. Kind regards Dempsey

You are welcome Gary, and thank you for the feedback.

Hi Bajan, the manufacturer of the handle has confirmed the plastic piece can't be replaced. You will need to replace with a new handle. The handles can be purchased directly from Jason Windows. Please contact our spare parts team on 9351 3430. Thank you Dempsey

Awesome! Glad you found it helpful. Dempsey

Similar, the bolt lock you have to make sure the washer on the adjuster is to the outside of the door stile and the rod goes through the roller. Call our service team on 93513400 if you need further assistance. Dempsey

Hi JB, we get asked about this a lot. We can't record this content as it will also demonstrate how to break into a home. Licensed technicians are only permitted to perform these types of jobs. You can book a service call by emailing our service team service@jasonwindows.com.au

Hi Colin, the intent of the video is to show how to treat corrosion once visual. Unfortunately, corrosion of aluminium is difficult to eliminate completely once it appears, preventative maintenance is always the best practice to help avoid corrosion in the first place.

@@JasonWindowsWA corrosion is starting on most of my 20 year old frames too. If you say preventative maintenance, what does that entail? And what is the Neutra Solution you talk about in the video? I understand it to be a solution with a pH of 7. Would it help preventing corrosion by spraying it around the frames on a 6-monthly basis?

@@Boerseun sorry for the delayed response. The Neutra product is used to neutralise the corrosion and stop further damage. Neutra has a PH of 10 which reduces the acidity that has built up in the brickwork only one of the factors that causes corrosion. Regularly cleaning down your window frames and the brickwork around them reduces the build up of chlorides in the brickwork.Please refer to our Maintenance Guide for more information on maintenance and cleaning of your Jason frames and glass. jasonwindows.com.au/service-maintenance/cleaning-maintenance/ As corrosion is caused by the environment the window system is exposed to, it's important to follow the guide and clean as often as recommended for you environment. Dempsey (Service Manager for Jason Windows)

Hi Colin. Mine are only 5 years old and corroded at the bottom of the window, was just fobbed off by these guys with no advice to what is causing the issue.

@@nickh6180 Aluminium usually forms a natural barrier against corrosion due to its ability to quickly form a surface layer barrier known as Aluminium Oxide. However certain environments, such as living on the coast, near a river, swimming pool or industrial environments, can produce cases of galvanic corrosion. Exposure to heavy grime deposit and atmospheric pollution, e.g sulphur compounds or salts, will quickly corrode your frames and cause visible deterioration if maintenance (cleaning and removal of deposits) isn't carried out regularly. Kind regards Dempsey

Hi Ernie, you can purchase rollers to suit Jason Windows from either our Welshpool or Bunbury office. You can also purchase directly from our website. jasonwindows.com.au/our-spare-parts/ The rollers are for Jason Windows products and may not suit other window frames.

Hi Irene, it's a little bit tricky and can only really be done by a service professional with the right tools. If you contact our service department, we can send a tech out for you. You can book a service call directly on our website jasonwindows.com.au/contact-us/ or call our service team on 9351 3430. Kate

Ok I will do that. Thanks

Hi Alida, thanks for your feedback. You are right, I don't think we have been very clear in the video instructions. The clips you refer to are finger grips. You can use the finger grips to remove the flyscreen. Push the finger grips in, then push the flyscreen towards the bottom sill and pull the top of flyscreen towards you. This will release the screen. Kind regards Kate