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Need to Give Negative Feedback? Practice Out Loud.
Need to give negative feedback? Don't trust the words you practiced in your head while driving to work; practice out loud. Ask family members, friends, and even your pets (aka someone you don't work with) to listen to you deliver the negative feedback. If a lay person outside of your industry and organization is clear, the feedback recipient will be, too.
I'd like to give a huge shout out to Angela Fusaro of www.physician360.co for sharing this video with us. Watch as Angela practices my 8-step Feedback Formula on her dog, Thor. It made me laugh and I thought it might do the same for you.
zhlédnutí: 4 226

Video

How People Respond to Negative Feedback - The Freak Out | Shari Harley
zhlédnutí 6KPřed 5 lety
How People Respond to Negative Feedback - The Freak Out | Shari Harley
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Employee Feedback - Dealing With Employees Who Get Defensive | Shari Harley
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Employee Feedback - Dealing With Employees Who Get Defensive
How Many Times Do I Need to Give Feedback? | Shari Harley
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How Many Times Do I Need to Give Feedback?
Employee Performance - Why You're Not Seeing Improved Employee Performance | Shari Harley
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Difficult Conversations - The Step Most People Are Missing | Shari Harley
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Keynote Speaker - Inspiring & Hilarious Communication Expert - Shari Harley
zhlédnutí 13KPřed 8 lety
Keynote Speaker - Inspiring & Hilarious Communication Expert - Shari Harley Keynote speaker Shari Harley, MA and Certified Speaking Professional (CSP) is the founder and president of Candid Culture an international training and consulting firm bringing candor back to the work place, creating a safe haven for employees, managers, and clients to speak honestly. Candid Culture helps corporations, ...
Thank You For Your Feedback - Why We Should Say Thank You | Shari Harley
zhlédnutí 8KPřed 8 lety
Thank You For Your Feedback - Why We Should Say Thank You | Shari Harley Thank You For Your Feedback #1: The natural response to negative feedback is not “thank you.” Thank You For Your Feedback #2: The normal response to negative feedback is to get upset and defensive, even if you only become slightly defensive. Thank You For Your Feedback #3: How we react to negative feedback trains people wh...
Employee Onboarding - Kicking Off Relationships With New Employees | Shari Harley
zhlédnutí 4,5KPřed 8 lety
Employee Onboarding - Kicking Off Relationships With New Employees | Shari Harley Employee Onboarding #1: When you get a new employee, set the expectation that you’re going to be giving him/her regular and balanced feedback. Employee Onboarding #2: Tell employees why you’re going to give feedback: To help them grow and develop, not to make employees feel badly about themselves. Employee Onboard...
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zhlédnutí 3,9KPřed 8 lety
What Makes a Good Manager - What Employees Really Need | Shari Harley What Makes a Good Manager #1: There is a lot of misinformation about employee retention and what employees need to stay in a job. Yoga, concierge service, and espresso machines - aka perks - do not aid retention. Perks are nice, but no one has ever said, “I hate my boss, but we have yoga, so I think I’ll stay.” What Makes a G...
Customer Feedback Survey - Good Customer Service or Not?
zhlédnutí 6KPřed 8 lety
Customer Feedback Survey - Good Customer Service or Not? Learn more about Shari Harley and Candid Culture's communication skills training programs and keynote speeches at www.candidculture.com. Read more about Shari Harley at www.candidculture.com and www.howtosayanythingtoanyone.com. About Shari Harley Shari Harley is the founder and President of Candid Culture, a Denver-based training firm th...
Customer Service Questions - Retain Your Customers
zhlédnutí 863Před 8 lety
How are the business relationships and the business communication in your office? Do people give feedback to each other or gossip about each other? Your office environment and office culture is only as good as your business relationships. Do managers coach and give constructive feedback? Do employees give feedback to their managers and to the organization's leaders. Do your customers tell you w...
Customer Feedback - How To Handle It
zhlédnutí 2,1KPřed 8 lety
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Workplace Relationships - What You Should Say To Have Great Workplace Relationships
zhlédnutí 3,6KPřed 8 lety
Workplace Relationships - What You Should Say To Have Great Workplace Relationships How are the business relationships and the business communication in your office? Do people give feedback to each other or gossip about each other? Your office environment and office culture is only as good as your business relationships. Do managers coach and give constructive feedback? Do employees give feedba...
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zhlédnutí 2,3KPřed 8 lety
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zhlédnutí 43KPřed 8 lety
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zhlédnutí 3,9KPřed 8 lety
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zhlédnutí 4,6KPřed 10 lety
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Komentáře

  • @AbubakarNasiru-do3ii
    @AbubakarNasiru-do3ii Před 13 dny

    Thank you

  • @Xgil2Play
    @Xgil2Play Před 25 dny

    Just be gangsta and say: "You be washing up? Cuz ni🅱️🅱️as be saying you stinkin'. Get it sorted" 👍 Works 11/10 times, caution they may end up cursing you and your entire lineage.

  • @aberwell
    @aberwell Před 29 dny

    if a family member smells is easy peezy. ' you smell bad' usually does it. its other people where its tough.

  • @_retrogg_
    @_retrogg_ Před měsícem

    If you cant help it then that's another story but if you dont shower and thats the reason then you stink like fish sticks and you need to shower

  • @laurasaylor6892
    @laurasaylor6892 Před 2 měsíci

    I have a friend and I cherish our friendship but she is the type of person that would take great offense no matter how I put it their will be no easy way. She has several cats and I think one of them is peeing in her home. Her home smells just like cat pee. I have never said anything but now she is reeking of it too. I think of her as my sister but don’t know how to discuss this with her. Any ideas?

  • @johnangelo2000
    @johnangelo2000 Před 2 měsíci

    F** with this nonsense..If you boss comes from world where ethics are not taught and thinks he/she is the only smart person who can abuse the power and steal credit.. A law should be in place and employee should be allowed to sue irrespective of up in command buys it.

  • @Marcus9Aurelius
    @Marcus9Aurelius Před 2 měsíci

    You are hilarious and I love your style. Plus, I'm pretty sure I'm in love with you.

  • @jake90009
    @jake90009 Před 4 měsíci

    sorry for calling you 'fake tramp', deleted that comment because it was rude and i was going through narcissistic abuse at the time so of course i was an ass because i had people making me miserable

  • @bayangnelson
    @bayangnelson Před 4 měsíci

    Nice sharing

  • @elenaesanu1989
    @elenaesanu1989 Před 4 měsíci

    What if they don't take the hint when you actively avoid them? In this case it's a coworker. Thankfully he's not always in my unit (I work at a post office processing plant) but when he is it's hard not smelling him whenever he walks by. It's vile! He was trying to engage me in small talk and because I'm too nice I just said "oh, ok, cool" and walked away. Suggestions?

  • @ninjabbjakjak8337
    @ninjabbjakjak8337 Před 5 měsíci

    Great insight and keeping it real!

  • @MarCapa-ed5uv
    @MarCapa-ed5uv Před 6 měsíci

    I was once homeless because of life circumstances that I never imagined I could go through, I ended up living in my car for about 6 months till I found a place. It wasn’t easy having access to showers, but I'd shower in hotels whenever I could. I’ve always been meticulous with taking daily showers and, there I was facing such a situation. My boss at the moment took me to an office with a lady from HR who had been there waiting for us, and there it goes one of the most uncomfortable conversations in my life. I felt humiliated but, of course I apologized for making people around me feel offended by my odor. Just for advice and, pure kindness, tell people directly in private, don’t spread it around because that way you won’t solve anything, and the person will feel horrible.

  • @nancyvanhook993
    @nancyvanhook993 Před 7 měsíci

    Some people do have a health issue, it's called Trimethylamine. czcams.com/video/vm6Q6IP5LAY/video.html

  • @valmore702
    @valmore702 Před 8 měsíci

    Is there a longer version of this video? I just found your channel and doing a project for my HR class.. I would EXTREMELY appreciate your feedback, thank you.. What do you think? LOL

  • @itsjustpeaches
    @itsjustpeaches Před 9 měsíci

    My job believes in surveys and they dont understand how much it mentally affects people’s lives who honestly try their best to make that one person happy on the phone. Yet surveys are offered and it is then taken as a reflection of the person behind the phone actually doing the work.

  • @glenjones4009
    @glenjones4009 Před 10 měsíci

    In addition to my previous comment; If you really do care then you will take the risk and go to such trouble to speak to someone, if not you will hope they just leave. I have to confront this issue, I have a classroom full of students that i am trying to help find a job and i do care. I am totally dedicated in setting up the best possible chance for everyone of my students to end up employed. For my situation my opening comments will be to the whole class. "For me to help you set you up for the best possible chance in finding a job and gaining employment I need to be direct with some of you on an individual level regarding some personal traits that I have observed". A. Does everyone understand what I am saying? B. Does anyone need me to be more clear with what I am saying? C. Does anyone have a problem with what I am saying?

  • @glenjones4009
    @glenjones4009 Před 10 měsíci

    Sage advice, thank you.

  • @LukasLoveHandles
    @LukasLoveHandles Před 11 měsíci

    This conversation = over specializing and harassment

  • @LukasLoveHandles
    @LukasLoveHandles Před 11 měsíci

    This conversation = over specializing and harassment

  • @jacobashton6064
    @jacobashton6064 Před 11 měsíci

    thankyoyu very much my friend needed to hear this

  • @matthewdh123
    @matthewdh123 Před 11 měsíci

    My employee works with me in my office. When I call them over to show them something, they smell so bad it makes me sick like I need to throw up. One time it actually made my nose start tingling and put me in a sneezing fit. He weighs about 350 lbs. I imagine it's a washing thing. But I like the guy, he's a good kid and its a very hard subject to broach.

  • @batsy941
    @batsy941 Před rokem

    Self appraisal are bad. It caused more problems with organisation because people dont take feedback esp companies. It should just be from employer end not left to individual employees. It didnt work for me and eventually I was dismissed few months later.

  • @erynsmith4838
    @erynsmith4838 Před rokem

    Tysm!

  • @batsy941
    @batsy941 Před rokem

    great tips

  • @coderider3022
    @coderider3022 Před rokem

    Yeah they want you out! This is silly and not realistic.

  • @thesrobinson848
    @thesrobinson848 Před rokem

    That was great

  • @shravangattu5783
    @shravangattu5783 Před rokem

    Thank you 🙏 Shari.

  • @TiffanyRuffaDHRP
    @TiffanyRuffaDHRP Před rokem

    It's disappointing to see that your CZcams account has videos that are not accessible and have inaccurate captions. While I had heard positive things about your content, it's crucial that you take steps to ensure your content is inclusive and mindful of the needs of the deaf community. I urge you to make your content accessible to everyone by providing accurate captions that correctly reflect what is being said in your videos. This not only helps to foster a positive relationship with your audience but also creates a more welcoming and inclusive online community. By making your content accessible to everyone, you can broaden your audience and make a positive impact on the online world.

  • @CMStrawbridge
    @CMStrawbridge Před rokem

    I have a hard time keeping it polite because of the very fact you mention: Stinky people know they stink! I find it insulting someone would knowingly come to work or into a public space knowing and not caring or considering others about their stench. I just want to berate them on their obvious apathy and ask them how TF they deal with their stink and how TF they think it's ok to subject others to that. I get a lot of people are depressed, but so am i. If I'm not up for showering, I'm not up for leaving the house. Simple

  • @sinjinmonsoon9055
    @sinjinmonsoon9055 Před rokem

    I told my sister and she went nuts. She did nothing about it. She doesn't see dentists or wash her clothes. Her apt. Is sickening. She's filthy and she's a hairdresser...😣😣😣

  • @johnneal4518
    @johnneal4518 Před rokem

    Just say hey buddy you wanna borrow some deodorant

  • @applewoodboutique1393

    This is great in theory. Unfortunately, the company I work for is very concerned about GlassDoor reviews so they want to sugarcoat all reviews so everyone is happy. As a manager, it’s frustrating.

  • @montystelevision3238

    Seems it’s sensible to bin this stupid process and just deal with someone if there is a problem with their work.

  • @venkatraman_padmanaban

    I have a new roommate today. He smells too bad😷.

  • @Starship245
    @Starship245 Před rokem

    Great video. I had a middle eastern classmate that was a personal friend that I considered having this conversation with. I never did because I did not want to hurt her feelings and its kind of shocking that you say that most people know. That's crazy knowing would be enough motivation to take action. But everyone is different. I watched this video for nursing school and I am glad I did. I wont keep my feedback to myself around this topic if it happens in the future. Thanks

  • @LittleMeKatiexo
    @LittleMeKatiexo Před rokem

    Thank you, this was very helpful. i had to tell my boyfriend he reeks, like literally reeks to the point where i gag. so i finally told him but he did dump me after so a bit miffed tbh so you will be hearing from my lawyer

  • @johnw3952
    @johnw3952 Před rokem

    Please don't follow this advice. It is way too condescending and if you say this to almost anyone, the way she recommends, it's going to be too embarrassing for them, and they will likely quit their job rather than come back and face you and everyone else, because, at that point, "the secret is out," and their embarrassment will be too strong for many to overcome. Why put people in this situation when there are much better and easier ways to tell some they stink, and they need to use some deodorant? This should be done by a man talking to a man or a woman talking to a woman. "Hey buddy, who's it going? I just read about this study that women have a way better sense of smell than men. Which, is okay I gues but it also gives them a better sense of taste which, of course, might be true but I'm good with a burger and fries anyway. I don't need the truffles or nothing like that. Anyway, just to keep things in house, if you know what I mean, I keep a little extra deodorant in my desk drawer. just in case the man scent, starts to get a little too strong, you know what I mean. So, yeah, that's what I do. You know what, I've got an extra one right here, you can have this one. I haven't used it and I've got the other one in my desk. Cool. Did you see the game Saturday?"

  • @BlueWolfNorth
    @BlueWolfNorth Před rokem

    Best advice "When I know exactly what I did well, I can replicate it. When I know exactly what didn't go well, I can change it. But when I am not sure what you are talking about, I don't know what to do"

  • @benomoredecieved
    @benomoredecieved Před rokem

    1:19 how tall are you?

  • @carolinekelly3415
    @carolinekelly3415 Před rokem

    Interesting. Thank you.

  • @yoursubconscious
    @yoursubconscious Před rokem

    i love her sarcastic smile after talking to* "the boss." 😂

  • @saidfarid6382
    @saidfarid6382 Před rokem

    Hello professor You have written your title like this: Why is feedback important? I think you should write like this: Why feedback is important? What do you think , am i right? All the best.

  • @Cris-oe6df
    @Cris-oe6df Před rokem

    this was actually very helpful and good actionable info. also a confirmation about what i'm already doing right (pat pat) 😁😁 thanks!

  • @writeread4993
    @writeread4993 Před rokem

    People are not aware of the strategy of EXPECTATION that leads to failure of sadness. How to get rid of it? czcams.com/video/Q6JrC0MJw0s/video.html

  • @monikacorbin2806
    @monikacorbin2806 Před rokem

    You have great way of showing your ideas on examples. Love that. Clear and to the point

  • @vida8359
    @vida8359 Před rokem

    Starts at 1:25, excellent example of how to have this conversation!

  • @kevindougherty4833
    @kevindougherty4833 Před rokem

    Love to duo.

  • @kevindougherty4833
    @kevindougherty4833 Před rokem

    You could be better at this. Just sayin

  • @TM-nb9zf
    @TM-nb9zf Před rokem

    I guess I want my admissions fee back

  • @rbjsculpture
    @rbjsculpture Před rokem

    Very well said, very well done!!! Now, do I have the courage to put this into practice? Probably not.