Video

Are the shares traded publicly? I tried to look for it on eToro but was unable to see this stock.

This is objectively the worst advert ever made

gaslighting

Loving theese new stock analysis' Neza (sorry, couldn't get the diacritic symbol to come up on your name!) How about Air BnB (ABNB) next please?

No thanks - Boycott all Isr*eli products 🤡

Good job

Pls help. I tried writing in to gill Shapiro but no response

Excellent job Josh & Co...

> I really appreciate the no-nonsense approach you take to the news and the markets. A Lot has changed and that's about it, but the truth is that I don't even care much about the bull or bear market anymore because Sarah Gard covered me while I'm doing comfortable. 10k 15k every week and I'm still counting thanks to her

Great. Thank you. Please could you look into ELF.

how can i cancel my copytrading investment?

Terrible platform

Terrible platform

Dear Neza, the next company I would like to see is Volkswagen. Thank you.

5854 Nitzsche Pike

486 Pollich Glen

Great strategy and professional tutorial. I make huge profits from my trades now as I follow your instructions ma'am God bless you Willow Harp with more knowledge you are the greatest trading guru ma'am💯

Great strategy and professional tutorial. I make huge profits from my trades now as I follow your instructions ma'am God bless you Willow Harp with more knowledge you are the greatest trading guru ma'am💯

Great strategy and professional tutorial. I make huge profits from my trades now as I follow your instructions ma'am God bless you Willow Harp with more knowledge you are the greatest trading guru ma'am💯

You should totally check out Actinogen Medical ($ACW)! They're making waves in the biotech sector with their new Alzheimer's treatment.

9309 Daniel Plains

Please 🙏,how can i make profitable investment as crypto has become dominant ?

When you talk about campaign- do you being a copy trader ??

It was a pleasure to have Yaky on Conversation with Leaders. Who would you like to see next?

Hello Siraj, Thank you for your patience while we investigated your case. Based on previous communication, we understand that you claim that you did not open/close some positions in your account and did not place some withdrawal requests. We have investigated the actions that took place in your account, and we see that as of 20/06/2024 - 05/08/2024, there were logins into the account from a potential third party, which we have identified by comparing the IP address and device used in those logins to ones used at earlier dates. We see that the account was accessed after the correct username and password were entered into the system. We also see that two-factor authentication (2FA), which is one of the additional security measures that we offer on our platform, was not active on the account at the time of these logins and would have been able to prevent this unauthorized access. We double-checked with our Security team and can confirm that no information was leaked from our databases and that there was no security breach of the platform in any way. Due to this, we are confident that the third party gained access to your login credentials through other means. This may have happened through phishing links, malware software, unsecured WiFi networks, or other means. The eToro platform offers many measures to protect our clients, including 2FA and biometric authentication, which we highly recommend using. You can read more about these here. Since your initial contact with us, we have ensured that your account password has been updated and the 2FA security measure has been activated. We have also ‘killed sessions’ on the account, which means that any device that was logged in has been logged out. In addition, we recommend using a different password for your eToro account than the ones used on other services that you may use online and to run anti-malware checks on your devices. These steps can prevent anything like this from happening again in the future. Our investigation shows us that: The following positions were opened and closed: Position IDInstrumentInit Date Time (GMT)End Date Time (GMT)2744600211NVDA.EXT6/20/2024 10:05:56 PM6/24/2024 8:21:28 PM2744655250Oil (Non-Expiry)6/21/2024 7:53:19 AM6/24/2024 2:29:47 PM2744662788Oil (Non-Expiry)6/21/2024 8:28:14 AM6/24/2024 2:29:47 PM2746001455NVDA.EXT6/24/2024 2:30:17 PM7/25/2024 1:58:55 PM2746410943NVDA.EXT6/24/2024 8:22:12 PM7/30/2024 3:01:20 PM2776486811NVDA.EXT7/25/2024 2:00:19 PM8/5/2024 10:30:14 AM2779305587NVDA.EXT7/30/2024 4:31:47 PM8/5/2024 10:30:19 AM2783961020Gold (Non-Expiry)8/5/2024 10:34:16 AM8/5/2024 3:32:06 PM2783969205Gold (Non-Expiry)8/5/2024 10:41:40 AM8/5/2024 3:32:06 PM2783980133Gold (Non-Expiry)8/5/2024 10:58:26 AM8/5/2024 3:32:06 PM2783982941Gold (Non-Expiry)8/5/2024 11:01:19 AM8/5/2024 3:32:06 PM2785408742VIX (Aug 24 Future)8/5/2024 3:34:36 PM8/5/2024 3:45:35 PM2785446945ProShares Ultra VIX Short-Term Futures ETF8/5/2024 3:47:18 PM8/5/2024 6:44:21 PM2785807031Bitcoin8/5/2024 6:53:36 PM8/5/2024 7:01:09 PM The following withdrawal requests were placed: Status Modification Time (GMT)Request Time (GMT)Net. Cash Amount ($)Orig. Cash Amount ($)Withdraw ID8/5/2024 7:02:00 PM8/5/2024 7:01:53 PM1156.001161.00117675718/5/2024 11:02:21 AM8/5/2024 11:02:13 AM955.29960.2911761617 We contacted our Finance team, and they are attempting to recall the funds sent out of your account. This process may take up to 5 weeks. Unfortunately, based on past experiences, recalls have very low success rates. If this attempt succeeds, the funds will automatically be added to your account. Since there was no breach on our end and no technical issue that led to the above, we are sorry to say that we cannot offer compensation or refund in this case. Should you require any further assistance or information, please reply to this message or chat with us live during our business hours. Kindest regards, Charis N, eToro Technical Team

Hello Siraj, Thank you for your patience while we investigated your case. Based on previous communication, we understand that you claim that you did not open/close some positions in your account and did not place some withdrawal requests. We have investigated the actions that took place in your account, and we see that as of 20/06/2024 - 05/08/2024, there were logins into the account from a potential third party, which we have identified by comparing the IP address and device used in those logins to ones used at earlier dates. We see that the account was accessed after the correct username and password were entered into the system. We also see that two-factor authentication (2FA), which is one of the additional security measures that we offer on our platform, was not active on the account at the time of these logins and would have been able to prevent this unauthorized access. We double-checked with our Security team and can confirm that no information was leaked from our databases and that there was no security breach of the platform in any way. Due to this, we are confident that the third party gained access to your login credentials through other means. This may have happened through phishing links, malware software, unsecured WiFi networks, or other means. The eToro platform offers many measures to protect our clients, including 2FA and biometric authentication, which we highly recommend using. You can read more about these here. Since your initial contact with us, we have ensured that your account password has been updated and the 2FA security measure has been activated. We have also ‘killed sessions’ on the account, which means that any device that was logged in has been logged out. In addition, we recommend using a different password for your eToro account than the ones used on other services that you may use online and to run anti-malware checks on your devices. These steps can prevent anything like this from happening again in the future. Our investigation shows us that: The following positions were opened and closed: Position IDInstrumentInit Date Time (GMT)End Date Time (GMT)2744600211NVDA.EXT6/20/2024 10:05:56 PM6/24/2024 8:21:28 PM2744655250Oil (Non-Expiry)6/21/2024 7:53:19 AM6/24/2024 2:29:47 PM2744662788Oil (Non-Expiry)6/21/2024 8:28:14 AM6/24/2024 2:29:47 PM2746001455NVDA.EXT6/24/2024 2:30:17 PM7/25/2024 1:58:55 PM2746410943NVDA.EXT6/24/2024 8:22:12 PM7/30/2024 3:01:20 PM2776486811NVDA.EXT7/25/2024 2:00:19 PM8/5/2024 10:30:14 AM2779305587NVDA.EXT7/30/2024 4:31:47 PM8/5/2024 10:30:19 AM2783961020Gold (Non-Expiry)8/5/2024 10:34:16 AM8/5/2024 3:32:06 PM2783969205Gold (Non-Expiry)8/5/2024 10:41:40 AM8/5/2024 3:32:06 PM2783980133Gold (Non-Expiry)8/5/2024 10:58:26 AM8/5/2024 3:32:06 PM2783982941Gold (Non-Expiry)8/5/2024 11:01:19 AM8/5/2024 3:32:06 PM2785408742VIX (Aug 24 Future)8/5/2024 3:34:36 PM8/5/2024 3:45:35 PM2785446945ProShares Ultra VIX Short-Term Futures ETF8/5/2024 3:47:18 PM8/5/2024 6:44:21 PM2785807031Bitcoin8/5/2024 6:53:36 PM8/5/2024 7:01:09 PM The following withdrawal requests were placed: Status Modification Time (GMT)Request Time (GMT)Net. Cash Amount ($)Orig. Cash Amount ($)Withdraw ID8/5/2024 7:02:00 PM8/5/2024 7:01:53 PM1156.001161.00117675718/5/2024 11:02:21 AM8/5/2024 11:02:13 AM955.29960.2911761617 We contacted our Finance team, and they are attempting to recall the funds sent out of your account. This process may take up to 5 weeks. Unfortunately, based on past experiences, recalls have very low success rates. If this attempt succeeds, the funds will automatically be added to your account. Since there was no breach on our end and no technical issue that led to the above, we are sorry to say that we cannot offer compensation or refund in this case. Should you require any further assistance or information, please reply to this message or chat with us live during our business hours. Kindest regards, Charis N, eToro Technical Team

Hello Siraj, Thank you for your patience while we investigated your case. Based on previous communication, we understand that you claim that you did not open/close some positions in your account and did not place some withdrawal requests. We have investigated the actions that took place in your account, and we see that as of 20/06/2024 - 05/08/2024, there were logins into the account from a potential third party, which we have identified by comparing the IP address and device used in those logins to ones used at earlier dates. We see that the account was accessed after the correct username and password were entered into the system. We also see that two-factor authentication (2FA), which is one of the additional security measures that we offer on our platform, was not active on the account at the time of these logins and would have been able to prevent this unauthorized access. We double-checked with our Security team and can confirm that no information was leaked from our databases and that there was no security breach of the platform in any way. Due to this, we are confident that the third party gained access to your login credentials through other means. This may have happened through phishing links, malware software, unsecured WiFi networks, or other means. The eToro platform offers many measures to protect our clients, including 2FA and biometric authentication, which we highly recommend using. You can read more about these here. Since your initial contact with us, we have ensured that your account password has been updated and the 2FA security measure has been activated. We have also ‘killed sessions’ on the account, which means that any device that was logged in has been logged out. In addition, we recommend using a different password for your eToro account than the ones used on other services that you may use online and to run anti-malware checks on your devices. These steps can prevent anything like this from happening again in the future. Our investigation shows us that: The following positions were opened and closed: Position IDInstrumentInit Date Time (GMT)End Date Time (GMT)2744600211NVDA.EXT6/20/2024 10:05:56 PM6/24/2024 8:21:28 PM2744655250Oil (Non-Expiry)6/21/2024 7:53:19 AM6/24/2024 2:29:47 PM2744662788Oil (Non-Expiry)6/21/2024 8:28:14 AM6/24/2024 2:29:47 PM2746001455NVDA.EXT6/24/2024 2:30:17 PM7/25/2024 1:58:55 PM2746410943NVDA.EXT6/24/2024 8:22:12 PM7/30/2024 3:01:20 PM2776486811NVDA.EXT7/25/2024 2:00:19 PM8/5/2024 10:30:14 AM2779305587NVDA.EXT7/30/2024 4:31:47 PM8/5/2024 10:30:19 AM2783961020Gold (Non-Expiry)8/5/2024 10:34:16 AM8/5/2024 3:32:06 PM2783969205Gold (Non-Expiry)8/5/2024 10:41:40 AM8/5/2024 3:32:06 PM2783980133Gold (Non-Expiry)8/5/2024 10:58:26 AM8/5/2024 3:32:06 PM2783982941Gold (Non-Expiry)8/5/2024 11:01:19 AM8/5/2024 3:32:06 PM2785408742VIX (Aug 24 Future)8/5/2024 3:34:36 PM8/5/2024 3:45:35 PM2785446945ProShares Ultra VIX Short-Term Futures ETF8/5/2024 3:47:18 PM8/5/2024 6:44:21 PM2785807031Bitcoin8/5/2024 6:53:36 PM8/5/2024 7:01:09 PM The following withdrawal requests were placed: Status Modification Time (GMT)Request Time (GMT)Net. Cash Amount ($)Orig. Cash Amount ($)Withdraw ID8/5/2024 7:02:00 PM8/5/2024 7:01:53 PM1156.001161.00117675718/5/2024 11:02:21 AM8/5/2024 11:02:13 AM955.29960.2911761617 We contacted our Finance team, and they are attempting to recall the funds sent out of your account. This process may take up to 5 weeks. Unfortunately, based on past experiences, recalls have very low success rates. If this attempt succeeds, the funds will automatically be added to your account. Since there was no breach on our end and no technical issue that led to the above, we are sorry to say that we cannot offer compensation or refund in this case. Should you require any further assistance or information, please reply to this message or chat with us live during our business hours. Kindest regards, Charis N, eToro Technical Team

Hello Siraj, Thank you for your patience while we investigated your case. Based on previous communication, we understand that you claim that you did not open/close some positions in your account and did not place some withdrawal requests. We have investigated the actions that took place in your account, and we see that as of 20/06/2024 - 05/08/2024, there were logins into the account from a potential third party, which we have identified by comparing the IP address and device used in those logins to ones used at earlier dates. We see that the account was accessed after the correct username and password were entered into the system. We also see that two-factor authentication (2FA), which is one of the additional security measures that we offer on our platform, was not active on the account at the time of these logins and would have been able to prevent this unauthorized access. We double-checked with our Security team and can confirm that no information was leaked from our databases and that there was no security breach of the platform in any way. Due to this, we are confident that the third party gained access to your login credentials through other means. This may have happened through phishing links, malware software, unsecured WiFi networks, or other means. The eToro platform offers many measures to protect our clients, including 2FA and biometric authentication, which we highly recommend using. You can read more about these here. Since your initial contact with us, we have ensured that your account password has been updated and the 2FA security measure has been activated. We have also ‘killed sessions’ on the account, which means that any device that was logged in has been logged out. In addition, we recommend using a different password for your eToro account than the ones used on other services that you may use online and to run anti-malware checks on your devices. These steps can prevent anything like this from happening again in the future. Our investigation shows us that: The following positions were opened and closed: Position IDInstrumentInit Date Time (GMT)End Date Time (GMT)2744600211NVDA.EXT6/20/2024 10:05:56 PM6/24/2024 8:21:28 PM2744655250Oil (Non-Expiry)6/21/2024 7:53:19 AM6/24/2024 2:29:47 PM2744662788Oil (Non-Expiry)6/21/2024 8:28:14 AM6/24/2024 2:29:47 PM2746001455NVDA.EXT6/24/2024 2:30:17 PM7/25/2024 1:58:55 PM2746410943NVDA.EXT6/24/2024 8:22:12 PM7/30/2024 3:01:20 PM2776486811NVDA.EXT7/25/2024 2:00:19 PM8/5/2024 10:30:14 AM2779305587NVDA.EXT7/30/2024 4:31:47 PM8/5/2024 10:30:19 AM2783961020Gold (Non-Expiry)8/5/2024 10:34:16 AM8/5/2024 3:32:06 PM2783969205Gold (Non-Expiry)8/5/2024 10:41:40 AM8/5/2024 3:32:06 PM2783980133Gold (Non-Expiry)8/5/2024 10:58:26 AM8/5/2024 3:32:06 PM2783982941Gold (Non-Expiry)8/5/2024 11:01:19 AM8/5/2024 3:32:06 PM2785408742VIX (Aug 24 Future)8/5/2024 3:34:36 PM8/5/2024 3:45:35 PM2785446945ProShares Ultra VIX Short-Term Futures ETF8/5/2024 3:47:18 PM8/5/2024 6:44:21 PM2785807031Bitcoin8/5/2024 6:53:36 PM8/5/2024 7:01:09 PM The following withdrawal requests were placed: Status Modification Time (GMT)Request Time (GMT)Net. Cash Amount ($)Orig. Cash Amount ($)Withdraw ID8/5/2024 7:02:00 PM8/5/2024 7:01:53 PM1156.001161.00117675718/5/2024 11:02:21 AM8/5/2024 11:02:13 AM955.29960.2911761617 We contacted our Finance team, and they are attempting to recall the funds sent out of your account. This process may take up to 5 weeks. Unfortunately, based on past experiences, recalls have very low success rates. If this attempt succeeds, the funds will automatically be added to your account. Since there was no breach on our end and no technical issue that led to the above, we are sorry to say that we cannot offer compensation or refund in this case. Should you require any further assistance or information, please reply to this message or chat with us live during our business hours. Kindest regards, Charis N, eToro Technical Team

vks

you sound like my parents

available in singapore?

Nvidia is the SECOND most popular stock on eToro, I am curious which is the most popular 😮

TresSmartiez😊

eToro best broker in the world you dont have to surf around to find information everything you have in the platform

Bring. It. On!

Great transmission, as always. I appreciate the no-nonsense you take to the news and the markets. A lot has changed and that's about it,but the truth is that I don't even much about the bull or bear market anymore because The blick trade covered me while I'm doing comfortable.45k 67k every week and I'm still counting thanks to her❤️

We hope you enjoy our latest episode. Let us know in the comments how you are feeling as we head into the release.

Its fully AI based Ad

It jumps from part 1 to part 3

Where is part 2???

Hello Siraj, Thank you for your patience while we investigated your case. Based on previous communication, we understand that you claim that you did not open/close some positions in your account and did not place some withdrawal requests. We have investigated the actions that took place in your account, and we see that as of 20/06/2024 - 05/08/2024, there were logins into the account from a potential third party, which we have identified by comparing the IP address and device used in those logins to ones used at earlier dates. We see that the account was accessed after the correct username and password were entered into the system. We also see that two-factor authentication (2FA), which is one of the additional security measures that we offer on our platform, was not active on the account at the time of these logins and would have been able to prevent this unauthorized access. We double-checked with our Security team and can confirm that no information was leaked from our databases and that there was no security breach of the platform in any way. Due to this, we are confident that the third party gained access to your login credentials through other means. This may have happened through phishing links, malware software, unsecured WiFi networks, or other means. The eToro platform offers many measures to protect our clients, including 2FA and biometric authentication, which we highly recommend using. You can read more about these here. Since your initial contact with us, we have ensured that your account password has been updated and the 2FA security measure has been activated. We have also ‘killed sessions’ on the account, which means that any device that was logged in has been logged out. In addition, we recommend using a different password for your eToro account than the ones used on other services that you may use online and to run anti-malware checks on your devices. These steps can prevent anything like this from happening again in the future. Our investigation shows us that: The following positions were opened and closed: Position IDInstrumentInit Date Time (GMT)End Date Time (GMT)2744600211NVDA.EXT6/20/2024 10:05:56 PM6/24/2024 8:21:28 PM2744655250Oil (Non-Expiry)6/21/2024 7:53:19 AM6/24/2024 2:29:47 PM2744662788Oil (Non-Expiry)6/21/2024 8:28:14 AM6/24/2024 2:29:47 PM2746001455NVDA.EXT6/24/2024 2:30:17 PM7/25/2024 1:58:55 PM2746410943NVDA.EXT6/24/2024 8:22:12 PM7/30/2024 3:01:20 PM2776486811NVDA.EXT7/25/2024 2:00:19 PM8/5/2024 10:30:14 AM2779305587NVDA.EXT7/30/2024 4:31:47 PM8/5/2024 10:30:19 AM2783961020Gold (Non-Expiry)8/5/2024 10:34:16 AM8/5/2024 3:32:06 PM2783969205Gold (Non-Expiry)8/5/2024 10:41:40 AM8/5/2024 3:32:06 PM2783980133Gold (Non-Expiry)8/5/2024 10:58:26 AM8/5/2024 3:32:06 PM2783982941Gold (Non-Expiry)8/5/2024 11:01:19 AM8/5/2024 3:32:06 PM2785408742VIX (Aug 24 Future)8/5/2024 3:34:36 PM8/5/2024 3:45:35 PM2785446945ProShares Ultra VIX Short-Term Futures ETF8/5/2024 3:47:18 PM8/5/2024 6:44:21 PM2785807031Bitcoin8/5/2024 6:53:36 PM8/5/2024 7:01:09 PM The following withdrawal requests were placed: Status Modification Time (GMT)Request Time (GMT)Net. Cash Amount ($)Orig. Cash Amount ($)Withdraw ID8/5/2024 7:02:00 PM8/5/2024 7:01:53 PM1156.001161.00117675718/5/2024 11:02:21 AM8/5/2024 11:02:13 AM955.29960.2911761617 We contacted our Finance team, and they are attempting to recall the funds sent out of your account. This process may take up to 5 weeks. Unfortunately, based on past experiences, recalls have very low success rates. If this attempt succeeds, the funds will automatically be added to your account. Since there was no breach on our end and no technical issue that led to the above, we are sorry to say that we cannot offer compensation or refund in this case. Should you require any further assistance or information, please reply to this message or chat with us live during our business hours. Kindest regards, Charis N, eToro Technical Team Even if your case is marked as 'Solved', you can reopen it at any time by replying to this message. Chat with us here: etoro.tw/3xEg9VJ All communications are recorded for quality and training purposes. Show trimmed content

Dear Mr. Munir, Thank you for your ongoing patience and cooperation during this process. We have reviewed your recent correspondence and are now aware of your situation. Therefore, we consider you to be a Vulnerable Client. Please find further information on vulnerability here: www.etoro.com/customer-service/vulnerability-program/. Whilst we endeavor to provide continued access to the eToro trading platform for as many clients as possible, we believe that, in this particular case, it is not in your best interests for us to continue providing our services to you. Please be assured that we consider each case on a tailored, case-by-case basis and carefully consider the information you provided. Your declared circumstances may make you more likely to experience detrimental outcomes, which-in the event they materialize-could be greater than if such characteristics/circumstances were not present. Consequently (and in accordance with 26.4(a) of our customer terms and conditions), we are making the prudent decision to close your account. Regarding the ongoing investigation of your account via case 06019299, it has come to our attention that the funds that were withdrawn from your eToro money cash account were sent to your personal bank account. On that day, to access your eToro trading account, the Username and Password were used for logging into the eToro platform. The positions that were open and closed in your trading account, which was strange activity in your experience, were detected as being under the same IP address as your regular device. Our security team confirmed to me that the suspicious device and your regular device were logging in from the same IP address, 86.128.208.99 and that Two-Factor Authentication was turned off when the logins were made. The investigation via case 06019299 is still ongoing, and any new details that they will retrieve will be communicated to you through that case. We understand this may not be the outcome you had hoped for, but I found no grounds for technical compensation in this case at this time. Whilst we strive to provide an excellent experience for our clients, not all platforms are suitable for all investors. Please understand that this decision is made with your best interest in mind. Therefore, we kindly ask you not to reopen an account with us, as we are unable to provide our services. Additionally, if you attempt to reopen an account, please be aware that we will not be responsible for any losses incurred, as we have already informed you of this decision. We would like to assure you that we have done everything we can to find the most satisfactory resolution to your complaint and treated your case with the utmost fairness and professionalism. Please consider this letter to be our final response. You have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of this email. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. In the case of cryptocurrency-related complaints, please note that there is no FOS recourse available for products that are not regulated by the FCA, such as physical cryptocurrencies. The full contact details for the Financial Ombudsman Service (FOS) are detailed below-further information can also be found on their website: Write to: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9SR Telephone: 0800 023 4567 email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk Best regards, Tal C, eToro Customer Service Supervisor. Even if your case is marked as 'Solved', you can reopen it at any time by replying to this message. Chat with us here: etoro.tw/3xEg9VJ. All communications are recorded for quality and training purposes. Show trimmed content

Dear Mr. Munir, Thank you for your ongoing patience and cooperation during this process. We have reviewed your recent correspondence and are now aware of your situation. Therefore, we consider you to be a Vulnerable Client. Please find further information on vulnerability here: www.etoro.com/customer-service/vulnerability-program/. Whilst we endeavor to provide continued access to the eToro trading platform for as many clients as possible, we believe that, in this particular case, it is not in your best interests for us to continue providing our services to you. Please be assured that we consider each case on a tailored, case-by-case basis and carefully consider the information you provided. Your declared circumstances may make you more likely to experience detrimental outcomes, which-in the event they materialize-could be greater than if such characteristics/circumstances were not present. Consequently (and in accordance with 26.4(a) of our customer terms and conditions), we are making the prudent decision to close your account. Regarding the ongoing investigation of your account via case 06019299, it has come to our attention that the funds that were withdrawn from your eToro money cash account were sent to your personal bank account. On that day, to access your eToro trading account, the Username and Password were used for logging into the eToro platform. The positions that were open and closed in your trading account, which was strange activity in your experience, were detected as being under the same IP address as your regular device. Our security team confirmed to me that the suspicious device and your regular device were logging in from the same IP address, 86.128.208.99 and that Two-Factor Authentication was turned off when the logins were made. The investigation via case 06019299 is still ongoing, and any new details that they will retrieve will be communicated to you through that case. We understand this may not be the outcome you had hoped for, but I found no grounds for technical compensation in this case at this time. Whilst we strive to provide an excellent experience for our clients, not all platforms are suitable for all investors. Please understand that this decision is made with your best interest in mind. Therefore, we kindly ask you not to reopen an account with us, as we are unable to provide our services. Additionally, if you attempt to reopen an account, please be aware that we will not be responsible for any losses incurred, as we have already informed you of this decision. We would like to assure you that we have done everything we can to find the most satisfactory resolution to your complaint and treated your case with the utmost fairness and professionalism. Please consider this letter to be our final response. You have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of this email. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. In the case of cryptocurrency-related complaints, please note that there is no FOS recourse available for products that are not regulated by the FCA, such as physical cryptocurrencies. The full contact details for the Financial Ombudsman Service (FOS) are detailed below-further information can also be found on their website: Write to: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9SR Telephone: 0800 023 4567 email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk Best regards, Tal C, eToro Customer Service Supervisor. Even if your case is marked as 'Solved', you can reopen it at any time by replying to this message. Chat with us here: etoro.tw/3xEg9VJ. All communications are recorded for quality and training purposes. Show trimmed content