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Heavy dependency on spreadsheets to capture and retain sensitive or critical information is a disaster waiting to happen. As the Director of IT for a healthcare company, I discovered a smoldering "dumpster fire" when a VP left the company and took all his "personal" spreadsheets with him. Not long afterward, the CEO stormed into my office demanding a spreadsheet report he had not seen in months. I had yet to learn what he was talking about. I told him we had no record of the data he was asking for. That inflamed the smoldering fire into an inferno. The departed VP had siloed the information deliberately for years. The information was not kept anywhere else within the company. The VP had recently been let go for undisclosed reasons and the critical information went with him. Once I figured out what happened, the CEO threw a banquet to honor the VP and his work over the years. He asked the VP to demonstrate some of the spreadsheets he had developed at the banquet. The CEO deftly retrieved a copy of the spreadsheets, and I incorporated the data into a "real" database. Inferno extinguished. This incident triggered a much-needed investigation of all types of reports and their data sources throughout the company. Spreadsheets are helpful reporting tools but are not intended for data storage that require security and protection against loss of critical or sensitive corporate data assets. Spreadsheet addiction is a real problem in financial-centric departments, but it must be addressed.

Absolutely true! De-Jerk to de-Jankify your results.

Excellent! Not janky at all. No jerks allowed. Love it.

This a maybe the best video I have seen on root cause analysis

O meu aplicativo não está abrindo mais como posso fazer

It was a good video

Hi, nice presentation! Just wanted to say that SPSS STATISTICS is a good and easy-to-use software for different kinds of statistical analysis, including regression👍🏻

HAHAHA - eniola

How do you know you found the root cause though?

🌸 "promo sm"

Desktop = Religious tradition (It's been going on so long, no one dares challenge it.) Thank you for the salvo...

Great!

Not helpful if you get the wrong answer to your first why question. There were pro and cons of this whys technique. You can have many possible answers to your first why question.

I remembered these points the most from the video: - To prioritise JTBDs we need to talk to users. - Survey is a good way to ask users what they like or dislike about products to understand which features are in priority.

I remembered these points the most from the video: - There is one main job that we want to get done, but along there are also related jobs that we want to achieve them at the same time. - There are functional and emotional (personal and social) aspects within JTBDs.

Why should my desktop, which is my favorite workspace, become a tablet with a memory hole? It isn’t broke, so why “fix” it?

I know this presentation is focussed on digital products and I see why you started there, but you said (at the beginning) that the CEO will say "I want some software." Unless it's a technology company or some startup, I beg to differ. He/she will frame their problem in business terms, strategic vision, the bottom line etc. I guess I'm a little wary of technologists positioning models/frameworks/mappings as a solution to business problems. When addressing business problems it can often feel like we say, "The answer is software. What's the question?" As Steve Blank put it, we need to "get out of the building". Our widespread success and sustained credibility is contingent on this. I'll step off that soapbox now. PS: your gifs are excellent!

Great teacher.

Thanks for sharing! This is inspiring! To be honest, i haven't seen how my desktop looks like for months!

Thanks for making these videos available. Very helpful.

Hello, where can I get the slides of all your videos ?

Nice presentation. Love the gifs.