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Work Friction The Unseen Drag On Productivity With Christophe Martel CEO Of Fount (#48)
Workplace friction occurs in every organization, and it isn't just interpersonal conflicts in the workplace. It's also the systemic issues that hinder employees' ability to effectively perform their jobs, leading to inefficiency and dissatisfaction among employees. Companies are looking for ideas on how to identify and rectify these issues in order to maintain productivity and engagement. To help you leverage data to make your employee experience more effortless, we've called in Christophe Martel, the co-founder and CEO of Fount.
Highlights
[3:13] Workplace friction in organizations of all sizes
[5:06] Bottom- and top-line impacts of work friction
[8:50] The difference between organizational friction and work friction
[14:44] Leveraging data to identify and address workplace friction
[21:14] Indicators of workplace friction
[27:37] HR’s role in tackling workplace friction
[31:09] Addressing workplace friction in larger organizations
[32:42] Removing friction in HR and work moments
[44:00] Why “moment-centric” departmental data matters
[53:04] The competitive advantage of improving HR and work experiences
Guest Bio
Christophe Martel, CEO, Fount
Christophe Martel is the co-founder and CEO of Fount, a platform that helps companies identify and remove workplace friction. He has 30 years of experience helping organizations improve the way their people work. He was formerly the Chief Human Resources Officer at talent management and employee experience consulting firm CEB, which sold to Gartner for $2.7 billion in 2017. Fount's clients are some of the world's leading organizations, including Adidas, BMW, Allianz, PepsiCo, T-Mobile, IKEA, United Health Group, Ralph Lauren and Siemens.
Links
www.linkedin.com/in/cxpmartel/
getfount.com/
www.exchangeex.org/
getfount.com/resource/whitepaper-work-friction/
getfount.com/resource/fount-research-reveals-massive-gap-between-employees-and-business-leaders-perception-of-work-friction/
www.hrmorning.com/articles/work-friction/
Berta Aldrich’s best-selling book, Winning the Talent Shift, is available on Amazon www.amazon.com/dp/1119768713
We want to hear from you! Leave a comment - we use your feedback to choose topics, guests, and interview questions for future episodes. You can also reach out to us at podcast@hrmorning.com.
Thank you for watching! Remember to hit that like button, subscribe to the HRMorning channel and hit the bell to get notifications when we drop new videos.
Voices of HR is brought to you by ⁠HRMorning.com⁠.
zhlédnutí: 29

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zhlédnutí 83Před 4 měsíci
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zhlédnutí 166Před 5 měsíci
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zhlédnutí 152Před 6 měsíci
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zhlédnutí 215Před 6 měsíci
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zhlédnutí 5KPřed 7 měsíci
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zhlédnutí 237Před 7 měsíci
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Komentáře

  • @colleenpelliccia-lavin801

    Bullying by the CEO and HR leader working as a destructive team has been so devastating.

  • @EricMHowardII-yh1rn
    @EricMHowardII-yh1rn Před 19 dny

    Bullying rules need to be clear for understanding that this sort of nonsense will not be tolerated . Inside company x

  • @krystalpalace2k
    @krystalpalace2k Před 26 dny

    What a joke. Workplace bullies are often managers who can manipulate the situation by making the employee seem like a low performer or otherwise undesirable so that when the employee calls out the bullying HR takes the side of the manager. HR is complicit in workplace bullying and protects unethical behavior by managers. HR IS PART OF THE PROBLEM.

  • @allkindsamusicchick
    @allkindsamusicchick Před měsícem

    27:10 and forward. David is correlating economic down-times to bullying. I do believe that economic down-times attribute to 'some' bullying, which would come from upper- management, I have endured that also...... however, most of the bullying that I have been subjected to..... was just fiber to the fabric...of that organization....in which...the higher-ups.... would not have had a clue. Those who are targeted...often...do not speak up...unless spoken to. They never throw the first punch. They just want it to go away....because it is harmful, both physically, and psychologically. One can only take so much....until they are truly affected by this swashbuckling. I can't imagine wanting to hurt another....for sport. There are those, however, who relish that participation.

  • @allkindsamusicchick
    @allkindsamusicchick Před měsícem

    Bullying?? Not my first rodeo, but yet....always...shocking. Those of us that allow it to continue...only do so...because...there are bills to pay...as well as new skills to acquire. At this juncture...I feel pretty worn down...from the treatment I've received for the last 3 years, as well as knowing...that I must venture forth...and seek employment elsewhere. There is no resting ground...when bullying is allowed. There's no sense in addressing it to upper management. I have zero faith...that anything would truly be done about it...without further retaliation. I'm finding that social, and emotional intelligence....are pretty near next to nil in the workplace. Luckily...there are at least a few...from workplace to workplace...that are respectful in general. Still....it is a major drag! The ways in which I've been treated...and spoken to...by the upbraiding brigade....are truly profound.

  • @robertmendrik4120
    @robertmendrik4120 Před měsícem

    A lying bully manipulates the rest. He looks like such a good employee . Removing the target is usually the easiest way to solve the tension. Until the next target is put to shame.. and the cycle repeats... Target can join the bully, or ignore it. Result is the same. Leave the situation, despite being there to add to the organisation. Leave with dignity while you can ..

    • @allkindsamusicchick
      @allkindsamusicchick Před měsícem

      Yes, removing the target...is exactly what they want most. It's personal.

  • @weirdwolf888
    @weirdwolf888 Před měsícem

    Hmmm. I’ve been bullied before (in work, once before; and in private life)… and it affected my health badly - physically and emotional. I am now being bullied again in work. And I’m not going to let it get any further, it’s already affecting me, but I will not let it get to that same stage - but that doesn’t mean it’s not bullying, just because this time I’m not willing to let it damage my health like that. Bullying is bullying regardless of the ‘outcome’

  • @user-lv5lq1nf5d
    @user-lv5lq1nf5d Před měsícem

    Yes, went to human resources. She said when she hires people in she doesn't know them or where they worked before. And when I told the company that there was major issues, they said they would transfer me. After three weeks , they said they couldn't find a different place in the company, so I put my two weeks in A minute later she said, we are letting you go. I said, no i just put my two weeks in. Ypu drug this out for almost a month. Either way, I was told by many that worked there, the management and the store was a joke. Sad for the ones who stay there. Sad

    • @antilaw9911
      @antilaw9911 Před měsícem

      You don't have to put 2 weeks or anytime in. Never do that. Don't ever let them know.

  • @daveyy3804
    @daveyy3804 Před 2 měsíci

    HR is allowing it even helping it so forget it

  • @rubberbiscuit99
    @rubberbiscuit99 Před 2 měsíci

    Disordered people are not held accountable for bullying in the workplace. Disordered people are obsessed with power and control, and they will always deny what they do and double down. Disordered bullies do not change. Corporate "leaders" who tolerate and/or enable these people's dysfunctional and destructive conduct are responsible to repair the problem. I guess too many of them are themselves bullies, or see bullying as normal, because things have not changed. Thank you for bringing this issue to the light.

  • @Christ_Is_Life10-10
    @Christ_Is_Life10-10 Před 2 měsíci

    I have experienced this for about 30 years and the “tactics” followed from job to job. I was diagnosed with ADHD and bipolar 2 last year which explains why I couldn’t keep up with work.I took a lot of time off for FMLA due to these symptoms exacerbated by hostile workplace. Excluding me from meetings, ignoring me, using department gatherings to “collect or manufacture “ evidence as to how I am difficult to work with, speaking with my clients behind my back, using people outside the company for surveillance, etc. so telling my story during therapy I was slapped with a diagnosis of paranoid personality disorder instead of acknowledging the trauma I experienced. Im not saying I did not react professionally at all times but I played by the rules and it backfired on me. I was targeted for using the resources they set up. And using FMLA for undiagnosed conditions impacting my health and effectiveness. Now I am on the right meds and working minimum wage because I cannot find a part time job in my field. Every employer wants fast paced and multitasking as a job requirement which is very difficult to maintain. I have no way out of this.

  • @helenewebster-sisk2407
    @helenewebster-sisk2407 Před 2 měsíci

    Pattern and Practices- yes!

    • @helenewebster-sisk2407
      @helenewebster-sisk2407 Před 2 měsíci

      Workplace abuse and bullies are also tormented patients in the hospitasl by doctors, nurses, and cna's. Iatrogenic's Premeditated Malfeasance manipulated Malpractices, Rico Racketeering Schemes and Death-Murdered, Violent Crimes Personal Injuries, and False Imprisonment,etc. I

  • @helenewebster-sisk2407
    @helenewebster-sisk2407 Před 2 měsíci

    It was racial discrimination for me because Blyth Stevenson not only called me racial slurs but also treated me as such: N-Word, stupid, ignorant, crazy, black, and Mismatched." I was the top Sales person for the short time period even though Blyth REFUSED TO provide training. Set up to fail.

  • @helenewebster-sisk2407
    @helenewebster-sisk2407 Před 2 měsíci

    I just wanted the outrageous bullied behavior from Blyth and Monica to stop! ✋️ 🫸

  • @helenewebster-sisk2407
    @helenewebster-sisk2407 Před 2 měsíci

    Yes, PTSD-ANXIETY trauma, Chronic Depression, and mental debilitated from PRL'S Legal Counsel and Upper Management, HR etc.

  • @agak61
    @agak61 Před 2 měsíci

    Great talk ! Thank you

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    The bully will ask you to come into his ofc close the door so he can proceed to berrate the ti while pounding fists onto his desk. Then the ti has to go back to work moments after as if nothing happened.

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    How bout a Mgr interrupting another Mgr for the purpose of wasting valuable time. When that indidivual should be spending time improving the telesales team not BSing with the CS mgr about crap that does not make the sales numbers increase for the team. These bully types get their mgr bonus while their team gets the shaft. Meanwhile the team did all of the work not the bully mgr. Its a strategy for the target to pay the ultimate price. Basically the target was set up for all of the abuse from the start.

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    The screaming mimi supervisor pound fists onto his desk lying to employees or better yet the male bully is great at gaslighting tactics on the regular basis towards his targets, you can best bet your targets are aware the guy is a provebial puppet for upper mgt. They are laughing at him around the conference table at the end of the day.

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    Have you ever done any research on the subject of Organized stalking its all part of covert office bullying. Let me how that research pans out.

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    @catherinechristian4142 --evidently you have not been listening to the entire podcast--dont reference any one on this feed as a phony--you dont know the TIs experiences at their workplace--peace be with you.

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    I attempted to report the abuse and the gaslighter screaming mimi bully and my grieveience was ignored

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    Bully will try to communicate that it was all of the targets fault

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    I was bullied at a faith based publishing company where I worked as a telemarketer male bully is still employed there

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    6'4" tall male supervisor berrating - displaying extreme anger towards a TI who is 5'4" tall--screaming mimi pounding fists onto his desk while yelling to where the TI is crying tears

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    When a male supervisor pounds his fists onto his desk while berrating the target

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    If a supervisor can prevent his team from receiving a qtrly bonus he will get his bonus!! not fair yet its true!

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    HR has no power over a target reporting abuse. Targets are never believed, NEVER. coworkers see it and dont report it out of fear they will be NEXT.

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    My credit card came up missing snd my former employer and we were not provided with lockers for our belongings where as my purse had been rifled through, items were stolen out of my purse, my credit card was stolen out of my jacket pocket as well.

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    If you have a bad vibe about your job best choice is to run towards the exit soon as fast as you can. I didnt do that and endured over 7 years of bullying and narcissistic abuse. My belief is that many were involved including upper management in the scheme as well as organized stalking of the targets. Thank you Dr Namie for exposing this abuse of power by employers towards TIs

    • @mikejones9906
      @mikejones9906 Před 2 měsíci

      The higher ups are powerless due to workplace laws. These people are very well versed in workplace law and they secretly document everything on everyone. The higher ups don't get rid of them in fear of lawsuits and by the time they figure it out, it's too late, they've already been mirrored by the Narc. Of course, they can't legally tell you all of this but that's what's going on. It honestly does seem like they're all in on it but it's usually just an individual or a few people that are masterminding everything.

  • @Lucky2beme
    @Lucky2beme Před 3 měsíci

    Its all about POWER AND CONTROL .. Period!

  • @Corina-dq2my
    @Corina-dq2my Před 3 měsíci

    He is absolutely brilliant on this scheme. He nailed it, the bullies games.

  • @OK-wb1dy
    @OK-wb1dy Před 3 měsíci

    15:00 Talking about documentable harm to the mission of the organisation - I once worked in a section of a government service provider department, where the boss created work for herself and the section, by stretching 3 months of report writing to eternity. All that happened in the section was gossip, section members pandering to the section head’s narcissism and statistics manufacturing. The point I’m trying to make here is that HR can easily be duped by ‘manufactured’ statistics. The bully says “… There you go. I and my section have fulfilled and surpassed the mission of the organisation…”. And the bully even gets a bonus.

  • @OK-wb1dy
    @OK-wb1dy Před 3 měsíci

    “… an individual fouling up the work process…” is bullying… A great description

  • @OK-wb1dy
    @OK-wb1dy Před 3 měsíci

    12:00 HR can’t do much.

  • @themiddlekid1966
    @themiddlekid1966 Před 4 měsíci

    Been there...pure hell....now I'm just doing time. Early retirement from this place soon. I could have sued them. Not gonna bother. Just leaving.

    • @allkindsamusicchick
      @allkindsamusicchick Před měsícem

      I've never thought litigiously. I just want peace.

    • @themiddlekid1966
      @themiddlekid1966 Před měsícem

      @@allkindsamusicchick I say I'm going to sue them but I never do I wish you well

  • @heatherlloyd3456
    @heatherlloyd3456 Před 4 měsíci

    Love this!

    • @hrmorning
      @hrmorning Před 4 měsíci

      Thank you - glad you enjoyed it!

  • @broco6608
    @broco6608 Před 4 měsíci

    Why is the legislation only for the most serious of cases? And, why can't the laws be based on the level of offense and the level of trauma?

    • @davidyamada483
      @davidyamada483 Před 3 měsíci

      From David Yamada, HWB author: The Healthy Workplace Bill is designed to provide redress for the classic instances of workplace bullying, i.e., targeted abuse that causes physical and/or psychological impairment, the latter of which would certainly include psychological trauma. In its own way, the HWB does indeed take into levels of bullying and accompanying harms, because those factors would affect the amount of damages that could be secured. This includes the possibility of emotional distress damages and punitive damages if the behavior is especially egregious, the employer is ignoring or defending the abuse, and/or the harm is significant.

    • @Corina-dq2my
      @Corina-dq2my Před 3 měsíci

      It bothers me, personally, that a person has to be in a protected class to have any possible recourse. If someone is robbed, do the police say, "Well, was is due to your religious beliefs? Because otherwise we can't help you, sir."

  • @yangshifen9778
    @yangshifen9778 Před 5 měsíci

    Thanks very much for this video. Why am I as the victim of bully asked by Hr to sign my complaints statements before they proceed to investigation ?

    • @Cobra427Veight
      @Cobra427Veight Před 4 měsíci

      Not sure about that , but if your country has mediation, don't fall for the pathetic buy off $ amount of money , and sign here and zip your mouth .

    • @WBI
      @WBI Před 3 měsíci

      From Gary Namie ... HR does not want to grant you anonymity. This, of course, ensures retaliation by perpetrators and allies. Never forget that HR is a management support function, even if they prefer to posture themselves as employee advocates. Winning formal complaints is nearly impossible. Isn't it odd that HR investigates? They serve as judge and jury. HR is not neutral or a disinterested party. They are management!

  • @tenikachavis1412
    @tenikachavis1412 Před 5 měsíci

    🤗💕

  • @blove2719
    @blove2719 Před 5 měsíci

    Great video, thank you!

    • @hrmorning
      @hrmorning Před 4 měsíci

      Thanks! Glad you enjoyed it!

  • @cathichristian4142
    @cathichristian4142 Před 6 měsíci

    You are a phony. You talk a great game until you are found out.

  • @MotherGrimm
    @MotherGrimm Před 7 měsíci

    Very informative

    • @hrmorning
      @hrmorning Před 4 měsíci

      Thank you - glad you enjoyed it!

  • @moseslabadie
    @moseslabadie Před 7 měsíci

    🤔 Promo`SM

  • @user-cc8ne1tw8j
    @user-cc8ne1tw8j Před 8 měsíci

    I'm sending this link to every leader in my organization and my entire contacts list. You've just encapsulated a two-day workshop into 55 minutes - rattling the cage of "best practices" in the process! This is a must-listen/must-view podcast if ever there was one!

    • @hrmorning
      @hrmorning Před 7 měsíci

      Thank you -- glad you found it so valuable! We hope you'll subscribe so you don't miss any episodes!

  • @user-cs1ie9kq1j
    @user-cs1ie9kq1j Před 8 měsíci

    I attended a talk with Bernice King at my alma mater (She is the daughter of Martin Luther King Jr.) She made some great points. I LOVE how my college has a department of not just DEI, but DEIB (Diversity, Equity, Inclusion and "Belonging." I found this a powerful message.

    • @hrmorning
      @hrmorning Před 4 měsíci

      Thank you for your comment - glad you enjoyed it!

  • @user-ef4hf7jt6t
    @user-ef4hf7jt6t Před 10 měsíci

    Good stuff!

    • @hrmorning
      @hrmorning Před 4 měsíci

      Thank you -- we appreciate your comment!

  • @delilahrodriguez2723

    I love this .. I am a recruiter associate and I am limited in the company I currently work for, I am very hungry for this work and I have already made a placement for a manager and I have been doing this for now just 6 months. I would like to learn more and I appreciate this.