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Canon USA Support
United States
Registrace 30. 08. 2016
Welcome to the Official Canon USA Support CZcams Channel. Here you can find answers to your most common Canon product & service related questions with how-to's, service tips and much more! Canon has at its foundation an uncompromising dedication to product reliability, service and support and we're committed to delivering complete customer satisfaction. Be sure to subscribe to our channel and check back often for new content!
Canon TS3720/TS3722 Wireless Setup - Android
Learn to connect your wireless printer using the Canon Print app on an Android device
zhlédnutí: 461
Video
Canon TS3720/TS3722 Wireless Setup - iOS
zhlédnutí 767Před 21 dnem
Learn to connect your wireless printer using the Canon Print app on an iOS device
Canon TS3720/TS3722 Wireless Setup - Windows
zhlédnutí 1,6KPřed 21 dnem
Learn to connect your wireless printer using a Windows computer
Canon TS3720/TS3722 Wireless Setup - Mac
zhlédnutí 353Před 21 dnem
Learn to connect your wireless printer using a Mac
Introducing Canon Color Calibration Services (Reference Displays)
zhlédnutí 128Před měsícem
Canon USA is now offering a comprehensive display color calibration service. Whether you operate in the film, post-production, broadcast, corporate or educational world, our goal is the same: to help ensure image fidelity. To learn more about Canon’s Color Calibration Service, please visit Canon.us/rr9cc
Canon imageCLASS Troubleshooting 101
zhlédnutí 478Před 4 měsíci
Learn to check your hardware, connection, and software to find out why your imageCLASS printer may not be working properly.
Wireless Direct Printing
zhlédnutí 853Před 6 měsíci
Learn to set up and use the Wireless Direct feature on your Canon Printer for wireless printing without the use of the Wi-Fi router.
Canon Printer Troubleshooting 101
zhlédnutí 410Před 6 měsíci
Learn the best method of determining why your printer is not working properly. Identify the issue and find solutions to resume printing.
Canon Printer Connection Methods
zhlédnutí 377Před 6 měsíci
Learn the different methods for connecting your Canon Printer and determine which is the most suitable for your needs.
Canon PTZ License Activation Tool - Offline Authentication - Windows®
zhlédnutí 346Před 7 měsíci
Authenticate your Add On App using the License Activation tool on a Windows computer®. This video goes over the offline authentication process. The authorization process covers the CR-N100, CR-N300, CR-N500, and CR-N700. Please note, both Auto Loop and Auto track Add Ons are compatible with the CR-N500 and CR-N700. The Auto Track Add On is the only one compatible with the CR-N100 and CR-N300.
Canon PTZ License Activation Tool - Offline Authentication - Mac®
zhlédnutí 538Před 7 měsíci
Authenticate your Add On App using the License Activation tool on a Mac®. This video goes over the offline authentication process. The authorization process covers the CR-N100, CR-N300, CR-N500, and CR-N700. Please note, both Auto Loop and Auto track Add Ons are compatible with the CR-N500 and CR-N700. The Auto Track Add On is the only one compatible with the CR-N100 and CR-N300.
Canon PTZ License Activation Tool - Online Authentication - Windows®
zhlédnutí 331Před 7 měsíci
Authenticate your Add On App using the License Activation tool on a Windows computer®. This video goes over the online authentication process. The authorization process covers the CR-N100, CR-N300, CR-N500, and CR-N700. Please note, both Auto Loop and Auto Track Add Ons are compatible with the CR-N500 and CR-N700. The Auto Track Add On is the only one compatible with the CR-N100 and CR-N300.
Canon PTZ License Activation Tool - Online Authentication - Mac®
zhlédnutí 337Před 7 měsíci
Authenticate your Add On App using the License Activation tool on a Mac®. This video goes over the online authentication process. The authorization process covers the CR-N100, CR-N300, CR-N500, and CR-N700. Please note, both Auto Loop and Auto track Add Ons are compatible with the CR-N500 and CR-N700. The Auto Track Add On is the only one compatible with the CR-N100 and CR-N300.
Canon imageCLASS LBP122dw Wireless Setup for Windows
zhlédnutí 10KPřed 9 měsíci
This video guides you through the Wi-Fi setup for the imageCLASS LBP122dw on Windows along with updated web download instructions.
Canon imageCLASS LBP122dw Wireless Setup for Mac
zhlédnutí 4,7KPřed 9 měsíci
This video guides you through the Wi-Fi setup for the imageCLASS LBP122dw on a Mac along with updated web download instructions.
Scan from Display Panel on a Canon imageCLASS Printer w/ 5 inch touchscreen
zhlédnutí 4,3KPřed 10 měsíci
Scan from Display Panel on a Canon imageCLASS Printer w/ 5 inch touchscreen
How to Scan from a Canon imageCLASS Printer to Mac Computer
zhlédnutí 13KPřed 10 měsíci
How to Scan from a Canon imageCLASS Printer to Mac Computer
How to Scan from a Canon imageCLASS Printer to Windows Computer
zhlédnutí 39KPřed 10 měsíci
How to Scan from a Canon imageCLASS Printer to Windows Computer
Canon imageCLASS MF Scan Utility Overview: How to Download, Use Scan Software Included with Printer
zhlédnutí 12KPřed 10 měsíci
Canon imageCLASS MF Scan Utility Overview: How to Download, Use Scan Software Included with Printer
Scan from Display Panel on a Canon imageCLASS Printer w/ 5 line display
zhlédnutí 2KPřed 10 měsíci
Scan from Display Panel on a Canon imageCLASS Printer w/ 5 line display
Scan from Display Panel on a Canon imageCLASS Printer w/ 6-Line Display
zhlédnutí 4,5KPřed 10 měsíci
Scan from Display Panel on a Canon imageCLASS Printer w/ 6-Line Display
Canon imageCLASS 6 Line Touch UI Easy Wireless Setup for Mac
zhlédnutí 1,9KPřed 10 měsíci
Canon imageCLASS 6 Line Touch UI Easy Wireless Setup for Mac
Canon imageCLASS 6 Line Touch UI Easy Wireless Setup for Windows
zhlédnutí 3,9KPřed 10 měsíci
Canon imageCLASS 6 Line Touch UI Easy Wireless Setup for Windows
Canon imageCLASS 5 Line UI Easy Wireless Setup for Windows
zhlédnutí 7KPřed 11 měsíci
Canon imageCLASS 5 Line UI Easy Wireless Setup for Windows
Canon imageCLASS 5 Line UI Easy Wireless Setup for Mac
zhlédnutí 2,6KPřed 11 měsíci
Canon imageCLASS 5 Line UI Easy Wireless Setup for Mac
Canon PIXMA TS702/TS702a - Connecting Your Windows PC
zhlédnutí 2,9KPřed 11 měsíci
Canon PIXMA TS702/TS702a - Connecting Your Windows PC
Canon PIXMA TS702/TS702a - Connecting Your Mac
zhlédnutí 1,2KPřed 11 měsíci
Canon PIXMA TS702/TS702a - Connecting Your Mac
Canon PIXMA TS702/TS702a - Connecting Your iOS Device
zhlédnutí 3,4KPřed 11 měsíci
Canon PIXMA TS702/TS702a - Connecting Your iOS Device
Canon PIXMA TS702/TS702a - Connecting Your Android Device
zhlédnutí 996Před 11 měsíci
Canon PIXMA TS702/TS702a - Connecting Your Android Device
Canon imageCLASS 5 inch touch screen Easy Wireless Setup for Mac
zhlédnutí 5KPřed rokem
Canon imageCLASS 5 inch touch screen Easy Wireless Setup for Mac
hello, i made everything step by step. but, when I put wifi password error starts flashing and I cant continue connecting. what can I do?
I love how the horrible reviews for the app are left in
This has taken me an hour and still won’t work!!! Your products suck!! I’ll NEVER buy cannon again!
Oh no, Hannah! Make sure you've got the software from Canon.us/ijsetup and it should walk you right through the setup process. If you need help, be sure to register your printer at Canon.us/account and give our team a call.
Thank you very much! Your assistance has been invaluable to me!
Been here for hours, no luck communicating w this printer with any phone.
Oh no! We're sorry to hear you're having troubles getting connected. Our printer support team will be happy to look into this for you. Please take a moment to register your printer at canon.us/account to access all of your support options including our 800 number. We look forward to your call!
Thank you!
I can't connect my phone to the printer. Everytime I connect them, in a few minutes the hazard light will appear. Our wifi here is globe at home. What is the problem? Thank you if you can assist me to my problem. Anyway I'm in the Philippines.
We're sorry to hear you're having troubles! We recommend reaching out to our Canon friends in your region for support. You can find them at canon.us/globalsupport
I keep an "out of paper" error even though there is paper or a "paper jam" error. Idk how to fix it
Im having a problem with getting EOS utility launcher. Every time I open EOS utility 3 while trying to connect the camera to the Mac. The only thing that pops up is EOS utility 3 not EOS utility launcher. I also can't do anything on EOS utility 3 if I can't connect with the utility launcher. Is there something I can do to fix it?
Ohp! This sounds like a job for our Technical Support Team! You can reach them at 1-800-OK-CANON (1-800-652-2666) Monday through Saturdays!
@@CanonUSASupport is this via Phone number because i live in europe so i dont know if Im able to call outside of europe with the phone service i have
In Europe you can check out how to contact Customer Support in your region at canon.us/global !
Don't even try to work with this printer it's a piece of crap just throw it away it's not worth $100 you paid for it your time is more valuable get a different printer get rid of the TS6420 it will waste more of your time than $100
We’re very sorry you’ve been experiencing difficulties with your PIXMA TS6420. For additional troubleshooting, please visit our wireless help page at: canon.us/wifihelp. If you still need assistance, you can access all available technical support options within My Canon Account at: canon.us/account.
I get to the point where I select the camera SSID on my laptop WiFi but every time I enter the password, I get an incorrect password error. Anyone have any suggestions how I can proceed?
That sounds frustrating. Our friendly support team will be happy to help guide you further! They're at 800-OK-CANON (800-652-2666), Monday through Saturday, excluding holidays.
I hate this camera! I wish I could get a refund! EOS RebelT7 is a POS!!!
Thank you! Very straight forward and easy process. I only got hung up on one thing that may be helpful for others to know. My wifi setting defaults to password. I received multiple errors messages stating my password was incorrect... until I realized I needed to click "use security key" instead. The security key, my camera's password was easily accepted. Short story...password and security key are not the same thing. The camera's password matches your pc's "network key", not "password"
For everyone who is trying to swap from numbers to letters or from letters to number. Press * and every time you press it the thing on a little screen will cycle through A/a/1, if it’s on (A) you type with capital letters, if (a) lower, and if (1) you will type with numbers
Great printer when it can print. Software continues to say memory issue and won’t print. It’s a software update. Whenever the Mac m1 updates the canon professional dumb and old software will not RIP. Canon won’t have an update for months. Making your printer obsolete. Everytime I just need a simple print it can take all week to figure out. Canon hates its Mac based customers. The issue is the software. You have to constantly grab an update. Then reinstall and pray it works. This takes time and money everytime I’m on schedule the software gives me grief and I feel like we are back in the 90s with support regarding raster image processor not connecting. So if you love canon like I do but are too freaking busy and live in the 21st century do not buy this printer. The only software you can use is theirs alone. They won’t update it on a regular basis nor will they ever fix or get it up date to this century. Canon please fix your software. You’re losing money on ink and my epson is having a blast. But seriously I don’t trust the software engineering. It feels lazy not to have updates nor fixes. Everyday it’s a new issue with the bugs. 2024
support code 7700
Hi, Edward! We recommend running that one by our PIXMA support team. They can tell you what it means and how to get it to go away. Please take a moment to register your PIXMA TS6420 first at canon.us/account and you'll get access to all of your support options including our 800 number. Hope to talk to you soon!
Definitely deserves 10 thumps uo👍👍👍👍👍👍👍👍👍👍
We're glad to hear😊
Thanks😊❤
Hello. Our friendly camera support agents can walk you through the wireless options for your camera. You can contact them at 1-800-652-2666 Monday-Friday and Saturday; excluding holidays. Outside the USA, visit our Global website at Canon.us/globalsupport. Hopes this helps.
Is there a way to do this on the imac or macbook
Needed this thank you so much
Does it print on mini cds?
The worst printer I ever owned, trashing it today and going back to HP.
We’re very sorry to see you’re experiencing printer trouble. You’ll find all available printer technical support help within My Canon Account: canon.us/account
This thing is horrible
Very upset with Canon! I have a 3060 g series and it disconnects from my Mac every time, I have written to Apple support many times and in the end they said that it was not a problem with them but with Canon🤦
That does sound frustrating! Please check your support options on our website for troubleshooting and technical assistance: canon.us/account
its NOT CONNECTING OMG WHY WHY WHY
There is an X mark on Bluetooth and it does not accept Bluetooth. What should I do?
What ti do if your computer is outdatee and needs opder software to run
This is simply the best/cleanest instruction on canon auto focus system. (Not only for 7D)
not working pls make a video for canon ixus 265hs
Hi! As IXUS-series camera aren't available in the United States, we here at Canon USA won't have any videos for them. If you need help with your IXUS 265 HS, we recommend contacting the Canon company that represents the country your camera was intended for. You can find them at canon.us/globalsupport Hope this helps!
how do I get to the address bar?
our support team is happy to help, register to check your support options at canon.us/account
when i select my wifi network, my printer does not ask for a password, and sends me straight to the "cannot connect" message
Your WiFi must be a 2.4GHz network so that the printer can connect properly. Your printer must also be fairly close to your access point to establish an initial secure connection. If you try these things and still have problems, you'll find all of your support options within your My Canon Account at canon.us/account
Best video!! clearly guides you through the setup, giving a little time for the customer to implement steps without falling behind. Great job well done. *****
OMG it worked!
Glad we could help!
I can't follow.
One has to install the printer and scanner separately?! I thought apple was supposed to be easier and more intuitive than Windows PC.
The printer is not flashing every time I when I hold down I wait for five minutes and it’s still not flashing. I don’t know what to do.
oh gosh! check out your support options on our website: canon.us/account
Valuable information
Do I need to create an account first to be able to download the printer etc ???
Hi Wendy. You don't need to create an account to download and install. Click on the CZcams video for complete setup instructions on Windows. If needed, you'll find all of your personalized support options and gain access to the drivers and downloads for your printer here: canon.us/MyCanonAccount.
Can we transfer video from carmera to phone
It looks like the app does allow for video transfer to a phone, however we would recommend speaking to our support team for verification on your specific camera and phone limitations. 1-800-OK-CANON (1-800-652-2666) Monday to Saturday!
Thank you!!!!!
THANK YOU!!! I had a random issue with connecting my printer that has never happened before and installing that driver fixed it!!!! :)
Hi sir Can Canon printer use sumination ink ?
Yees thanks 🙏
Outdated. Does not show the later Camera Connect app. I am attempting to connect a T7 to a brand new Samsung S24. I follow the instructions plus ever combination of uninstall/install, reset and on/off. Most frustrating of all, it connects!... but only 1 time in 10 attempts. The other 9 attempts, it just sits there till the camera times-out.
Hi, Albert! 👋 We're sorry to hear that you may be experiencing connectivity issues with your EOS Rebel T7. Our friendly camera support team is happy to answer these and any other software questions you have. You can contact them at 1-800-652-2666 Monday-Friday and Saturday; excluding holidays. We hope that helps!
It shows the camera discovering the computer. This never happens. Hours researching and troubleshooting. Ready to put both my Canon cameras (same issue) on eBay and get Nikons.
Yello can i see id card print tuto ?
Sorry?
where is the. - key!!~ argh
Hi there! Check out the video starting at 0:44 czcams.com/video/4_M-8YOTtbM/video.html
Is the software fixed now? If not, any other brands that don’t have this issue?
Hi! If you're running into a problem, our support team will be glad to help you with it. Please take a moment to register your PIXMA printer at canon.us/account and you'll get access to all of your support options. Hope to help you soon!
What does E16 means
Go to canon.us/4b2qNEf to "Understand Error and Support Codes on Your Printer - PIXMA TS3120 / TS3122".