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Freshservice
Registrace 21. 08. 2013
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.
Freshservice is designed, using ITIL best practices, to help IT organizations to focus on what’s most important - exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease of use, setup speed, customer service, and affordability.
Freshservice has an intuitive UI, is effortlessly configurable and customizable to meet customers’ requirements, and easily integrates with other business and IT systems.
Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, etc. It has more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Try Freshservice - www.freshworks.com/freshservice
Freshservice is designed, using ITIL best practices, to help IT organizations to focus on what’s most important - exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease of use, setup speed, customer service, and affordability.
Freshservice has an intuitive UI, is effortlessly configurable and customizable to meet customers’ requirements, and easily integrates with other business and IT systems.
Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, etc. It has more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Try Freshservice - www.freshworks.com/freshservice
Empower agents with powerful collaboration using Microsoft Teams + Zoom integration
Efficient collaboration is key to efficient incident remediation. Learn how to empower your agents using popular integrations such as Microsoft Teams and Zoom Meetings within Freshservice.
Learn more: support.freshservice.com/en/support/solutions/articles/50000006016-setting-up-collaboration-apps
Learn more: support.freshservice.com/en/support/solutions/articles/50000006016-setting-up-collaboration-apps
zhlédnutí: 5 249
Video
Freshservice Service Management Benchmark Report 2023
zhlédnutí 8KPřed rokem
Measure and compare your KPIs with global benchmarks and gain insights on what levers to pull to enhance employee experience, improve agent productivity, and achieve fast time-to-value with your ITSM solution. Download report: bit.ly/3WA5tiV
Freshservice for Business Teams
zhlédnutí 8KPřed rokem
Bring IT and business teams together with a single service management solution for fast, easy and seamless employee services across the enterprise. Learn more: www.freshworks.com/freshservice/solutions/enterprise-service-management/
Overview of Freshservice On-Call Management
zhlédnutí 3,1KPřed rokem
Streamline incident response with Freshservice On-Call Management and get a massive head start in issue resolution. Enable collaboration between IT and DevOps teams to contain and prevent service outages. Learn more: freshservice.com/it-operations-management/on-call-management Sign up with Freshservice: freshservice.com/signup
Streamline digital operations with Freshservice ITOM
zhlédnutí 1,6KPřed 2 lety
Safeguard your business from critical operational incidents. Filter noise to extract signals and automate incident creation, routing, and escalation. Resolve issues faster with ML-powered insights using Freshservice IT operations management (ITOM). Learn more: freshservice.com/features/it-operations-management
Episode 3: DevOps vs. ITIL - Do they Compete or Complement? | Refresh IT Exchange
zhlédnutí 626Před 2 lety
The Refresh IT Exchange is all about encouraging healthy conversations on everything IT! In Episode 3, let's talk about DevOps vs. ITIL. What are your thoughts on these frameworks? Do they compete or complement each other? Which of these two has your IT team embraced for their service delivery and management? Share your thoughts with us on the Freshworks Refresh Community: #devops #itil #itserv...
Service item reporting made easy using Freshservice | One ITSM solution to your IT needs
zhlédnutí 2,2KPřed 2 lety
Create customized reports on service items and analyze trends in service requests easily through Freshservice Analytics. Freshservice Analytics, saves time by drafting reports from scratch to get a complete overview of your service desk performance. Deep-dive quickly and easily using a quick filter in widgets. New to Freshservice. Sign up for a free trial. - bit.ly/3JqdTRM Learn more: freshserv...
ITOM vs ITSM | IT Operations Management vs IT Service Management | ITOM Made Easy 5/5
zhlédnutí 4,2KPřed 2 lety
In the modern enterprise, the terms IT service management (ITSM) and IT operations management (ITOM) are often used interchangeably. While they are both similar by nature, they have important differences as well. ITSM is focused on the development, delivery, and management of IT services. ITOM is more about the management of the processes that enable and govern those services. Effective ITOM se...
Episode 2: ESM in 2022 - Is it the new ITSM for all? | Refresh IT Exchange
zhlédnutí 229Před 2 lety
Up next is episode 2 of the Refresh IT Exchange where we encourage healthy conversations on everything IT! This time, let's talk about ESM in 2022 - Is it the new ITSM for all? Share your thoughts with us on the Freshworks Refresh Community: bit.ly/3NZFsoi
How to choose the best ITOM software for your business? | ITOM Made Easy 4/5
zhlédnutí 1,7KPřed 2 lety
Get the Best ITOM solution for your business here - bit.ly/3QYB8HR Read more about ITOM here: bit.ly/3QYB8HR Explore Freshservice ITOM here: bit.ly/3yiGkPd Choosing an ITOM solution for your organization can be quite challenging. Unlike ITSM tools, which are built using best practice frameworks like ITIL as a reference, ITOM tools feature a variety of capabilities including: 1. Intelligent aler...
What is AIOps? | AIOps Explained | ITOM Made Easy 3/5
zhlédnutí 5KPřed 2 lety
Get your FREE ebook here - A CIO's guide to AIOps: bit.ly/3m3Ts3V What is AIOps? AIOps stands for Artificial Intelligence for IT Operations. It's the process of applying artificial intelligence-related technologies like machine learning and natural language processing to automate and enhance conventional IT operations activities such as: - Alert correlation and escalation - Auto remediation - C...
Freshservice Orchestration Center
zhlédnutí 1,6KPřed 2 lety
As a modern organization scales, so does its software landscape. Automations that span multiple tools can become complex. Invoke actions in third-party apps right from Freshservice with the help of the Orchestration Center. Sign up for a free trial: bit.ly/3NarPlJ
The Refresh IT Exchange - Episode 01 | AI & Automation in Service Management
zhlédnutí 394Před 2 lety
AI & Automation in Service Management - Is it an Opportunity or Challenge? Share your thoughts with us on the Freshworks Refresh Community: bit.ly/3t87rd1 We’re LIVE with our very first episode of the Refresh IT Exchange where we encourage healthy conversations on everything IT! Our very first topic of discussion will be - 'Is AI & Automation in Service Management an Opportunity or Challenge?'
Freshservice Service Management Benchmark Report 2022
zhlédnutí 310Před 2 lety
Discover key metrics to benchmark your IT team’s performance and gain insights on IT service desk excellence across employee experience, agent productivity, service desk efficiency, and scalability. Download report: bit.ly/3a3lfia
ITOM and DevOps | IT Operations Management | ITOM Made Easy 2/5
zhlédnutí 2,3KPřed 2 lety
In this video, Stephen Mann talks about the relationship between IT operations management and DevOps, and what enterprises need based on their requirements. He also discusses how ITOM and DevOps help each other, and how the DevOps approach extends beyond the "application development to deployment" process. This is the second video in a 5 part video series on IT Operations Management (ITOM Made ...
IT Practitioner Insight | How BRZ Optimized Service Delivery and Improved Customer Satisfaction
zhlédnutí 189Před 2 lety
IT Practitioner Insight | How BRZ Optimized Service Delivery and Improved Customer Satisfaction
What is ITOM? | IT Operations Management Explained | ITOM Made Easy 1/5
zhlédnutí 10KPřed 2 lety
What is ITOM? | IT Operations Management Explained | ITOM Made Easy 1/5
The First Step to Delivering Unstoppable Business with Uninterrupted IT
zhlédnutí 154Před 2 lety
The First Step to Delivering Unstoppable Business with Uninterrupted IT
Employee Experience - The New Competitive Advantage Driven by IT | EX | ITSM | ESM
zhlédnutí 277Před 2 lety
Employee Experience - The New Competitive Advantage Driven by IT | EX | ITSM | ESM
4 Key ITSM Trends for 2022 | ITSM Trends | CIOs
zhlédnutí 474Před 2 lety
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Top 10 Priorities for Tech Leaders in 2022 | IT Leaders | CIOs
zhlédnutí 514Před 2 lety
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ITOM | Anywhere Operations - An Operational Mindset to Remain Uninterrupted and be Unstoppable
zhlédnutí 167Před 2 lety
ITOM | Anywhere Operations - An Operational Mindset to Remain Uninterrupted and be Unstoppable
Forrester Perspective: State of Uninterrupted Enterprise Service Management | ESM
zhlédnutí 307Před 2 lety
Forrester Perspective: State of Uninterrupted Enterprise Service Management | ESM
Interactive filters in reports using Freshservice | We make the world of work, better for people
zhlédnutí 1,8KPřed 2 lety
Interactive filters in reports using Freshservice | We make the world of work, better for people
Quick filters in widgets using Freshservice | #1 returns on your IT Investment
zhlédnutí 397Před 2 lety
Quick filters in widgets using Freshservice | #1 returns on your IT Investment
AskFreddy in Freshservice | The best conversational support tool out there for your IT needs
zhlédnutí 1,7KPřed 2 lety
AskFreddy in Freshservice | The best conversational support tool out there for your IT needs
Freshservice Enterprise Service Management (ESM) Overview | Drive Transformational digital change
zhlédnutí 2,5KPřed 2 lety
Freshservice Enterprise Service Management (ESM) Overview | Drive Transformational digital change
Manage the unseen with Freshservice SaaS management | Get more done with the #1 ITSM Solution | SaaS
zhlédnutí 1,6KPřed 2 lety
Manage the unseen with Freshservice SaaS management | Get more done with the #1 ITSM Solution | SaaS
Manage the unseen with SaaS management
zhlédnutí 188Před 2 lety
Manage the unseen with SaaS management
Manage the unseen with Freshservice SaaS management
zhlédnutí 110Před 2 lety
Manage the unseen with Freshservice SaaS management
Awesome video . However it would be of great help if this could have been explained in service now .
Thanks
So poor company. They can't afford a normal microphone
So poor company. They can't afford a normal microphone
product has been revamped, so this video is no longer relevant.
Where can I find the most recent tutorial?
Yes 🥰 jeo ojigar omaiU Also tU 1=and more V13.2202.19=78.76
can multiple slack integrations be done into one account?
So many questions .... where in this process is the Warranty\Unit Serial#, etc added? I suspect that is a manual process.. Also, asking for approvals for products before receiving the quote from the vendor is questionable as prices fluctuate all the time. Suggestion.. and I have asked this of FS, is to create an integration with some of the largest vendors to better streamline this process (CDW\Compugen, etc). Seems that this has fallen on deaf ears. I do not use this process as it is half-baked and more work than just using a manual process ..
we can really do without the annoying background music, Aaaarrrrggghhhhh!
Is there an ideal workspace, that would be suggested for use for a BA- on IT dev team, as opposed to IT infrastructure or IT cybersecurity team? I am trying to convert tickets into tasks for our team, and structure the tasks in segmented projects. I am trying to mimic the flow designed in the tool- and use the PROBLEM section but it doesn't seem to be working. Is this a poor example use case?
it is very unlikely that someone would update anything
Very well explained with a perfect example. Thanks for creating this video it cleared my long term doubt about release mgmt.
Can you help me any training institutes for change and release management are there?
Very informative
It's Envi ronment not En vironment... Please it's annoying
How can I use AI for simple ticket resolution in a Freshservice environment?
If they forgot the password, how can they login to get to the support portal to submit this?
Excellent explanation
@freshservice when new videos??
Can we integrate freshservice with Dell Boomi
This is so helpful. We hope we can implement this system in our organization soon.
Girish ❤❤❤❤
My heart innovation
Can we use Discovery probe just to connect AD with Freshservice and not scan assets on the network
'Promo SM'
Do you need both release notification and completion of release notification to make sure that release is success?
The videos need to be updated to accommodate your new interface.
Ich möchte es nicht!
Kua baat hai Good explanation
how do you go about accessing the admin side of the fresh services environment
nice in very short
Good topic and valuable discussion
We're glad you liked it! :)
Can we get a modern version of this video please?
Hey Bethany, it's in the works! Stay tuned :)
Is there any video on Azure cloud integration with Freshservice for asset management?
is there supposed to be any vocals or sound on this video?
Thank you sir! So simplified and most relatable
Glad you like it! :)
ESM is about EXTRACT SPILT MERGE data. THIS IS ALL WRONG. not about workers but about DATA.
Hi Beatrice, the "ESM" discussed in this particular video is about providing and managing services across an enterprise. For example, employee onboarding, using a service desk for different business teams like HR, finance, legal, and facilities.
Can you actually show us that your example would have worked? When you click "Test App Action".. and also, for force_password_change* can I actually enter the word Yes? I followed all the steps and I get an error when I click Test App Action.
Excellent explaination, it's crisp and precise
Thank you, we're glad you liked it!
@@Freshservice can we get one more detailed video on release management. Like completed release management procedure?
Would a 100% Serverless architecture improve the level of accuracy and auto-remediation of an AIOps tool? As the "types" of components would be much more standardized (Ex: Lambda, DynamoDB, SNS, SQS, EventBridge, API GW, etc).
Kandungan video sangat baik, tahniah
Terima kasih :)
「あなたのコンテンツはとても感動的です」、
p̴r̴o̴m̴o̴s̴m̴ 😊
Very good Stephen!
Thank you, glad you liked it!
This is so good! We need more videos like this.