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Hello @trilokagrawal2249, That continuous blue blinking indicates the processor is receiving audio from an audio source and that child lights are on. If you have any additional questions or concerns, please contact the Cochlear Region in your area or reach out to customer@cochlear.com.

Hello Raymond! Thank you for contacting Cochlear Customer Support! We are happy to address your questions or concerns. Please contact one of our friendly Customer Service Agents at 1-800-483-3123 or by using the Live Chat option listed below Monday - Friday from 9am to 4pm MT. bit.ly/4dOIPf2

Hello Maxim! Thank you for contacting us. I understand the Bluetooth connection of your Nucleus 7 with your phone is intermittent. In order to best assist you, please send us a direct message so we can gather necessary information to support you. Thank you! Please also feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.

Hi Ned! Thank you for contacting us. In order to best assist you, please send us a direct message so we can gather necessary information to support you. For using the Mini Mic and TV Streamer, you will pair each device to a specific channel of your sound processor. We'd be more than happy to help you set that up. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.

shes had years of sign language, and reading books, lip reading, to put all the concepts of human language together. When she reads someones lips it's already understood.

Hello Ashley, To pair both a Cochlear sound processor and your Resound, first the two devices need to be linked together by the audiologist. Our customer service agents can assist you with the pairing process as well. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.

Hello David. Thank you for contacting us this afternoon. We remain committed to our earliest recipients and continue to work to make new technologies available to them. Similar to other processor launches, Nucleus 8 Sound Processor is not currently compatible with the Nucleus 22 Cochlear Implant. The timeframe for compatibility with the Nucleus 22 implant depends on research and development timelines, manufacturing processes and regulatory approvals.

@CochlearAmericas or kanso 2 should be available compatible with the nucleus 22 in the future? if nucleus 8 processor are still do not compatible the with Nucleus 22? Thanks cheers 🍻👏✌️

Merhaba Kadriye, videomuza yorum yaptığınız için teşekkür ederiz, geri bildirimlerinize değer veriyoruz. Bu CZcams kanalı Amerika Birleşik Devletleri ve Kanada'yı desteklemektedir; Avrupa ve Orta Doğu'da video içeriği arıyorsanız lütfen buradaki hesabımıza bakın: bit.ly/4dGsSat.

Hello @riodong2004, It sounds like your processors may not be communicating with each other. You'll need to see your audiologist to get those devices linked together. Once that's done, you should see them listed as a single Not Paired line. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.

Hello @jtcarrey, If your processor and hearing aid are appearing on two separate lines, you will need to see your audiologist to get them linked together. Once that's done, you should be able to pair them both. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.

@@CochlearAmericas thank you! I’ll contact my audiologist

Hello Dan, the Aqua+ Kit is designed for an individual cochlear implant sound processor and therefore comes with parts to accommodate one device. We hope that helps!

Hello Jacqueline, great question! Yes, the Aqua+ kit can be used with rechargeable batteries for both the Nucleus 7 and Nucleus 8 Sound Processors.

Great question! If you already have the Baha System we would suggest discussing this question with your hearing health professional or ENT Doctor. A switch to the Osia System would require surgery and consideration. Your doctor can advise the best option for you.

@@CochlearAmericas Thank you!

Hello! We are happy to assist anytime. Please don't hesitate to contact us with your questions.

Hola Abigail! ¡Gracias por ponerse en contacto con el servicio de atención al cliente de Cochlear! Estaremos encantados de atender sus preguntas o inquietudes. Comuníquese con uno de nuestros amigables agentes de servicio al cliente al 1-800-483-3123 o utilizando la opción de chat en vivo que se detalla a continuación, de lunes a viernes, de 9 a. m. a 4 p. m., hora MT. bit.ly/3UU7gjS

Hi Charles! Thank you for your comment. I understand that you are having issues with intermittent Bluetooth connection between your sound processor, phone and app. There is not currently a known issue with the app. I believe the issue you are experiencing can be resolved. To confirm the compatibility of the phone, please check our compatible list with the link below. bit.ly/3Qy9bYA To troubleshoot and resolve this issue, we are happy to help, and I understand calling is not an option. We can do this over chat and email as well. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.

Hello Raj, the cost of a hearing implant may be covered by insurance. Every health insurance plan is different. Coverage varies by insurance company, plan benefits, the type of hearing implant you may need and your hearing loss. Due to this information it is challenging to provide cost. Please refer to our website for more detailed information: bit.ly/3JHkSbN

Lip reading. She was deaf, not dumb. She knows language.

Jesus was just a prophet.

This is science not an imaginary friend

Hello Raj! Thank you for reaching out. This CZcams channel supports the United States and Canada. If you require support in India, please visit www.cochlear.com to contact the support team in your area.

Hello @kristineckaa, You won't be able to pair the Baha 6 Max sound processor directly to a laptop. You will need to use a Phone Clip or a Mini Microphone with an auxiliary cable to stream audio to your processor. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.

Hello Raj, the cost of a hearing implant may be covered by insurance. Every health insurance plan is different. Coverage varies by insurance company, plan benefits, the type of hearing implant you may need and your hearing loss. Due to this information it is challenging to provide cost. Please refer to our website for more detailed information: bit.ly/3xRYQQI

Hello Danish! Thank you for reaching out. This CZcams channel supports the United States and Canada. If you require support in Pakistan, please visit www.cochlear.com to contact the support team in your area.

Hello XboxfanUK! Thank you for contacting us. There are several different audio indicators within the Baha devices. We would be more than happy to assist you with identifying and or eliminating those indicators. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.

@@CochlearAmericas thanks for the reply it sorted it self out no more beeping twice are you working on a gaming headset or microphone for xbox and PlayStation wirelessly to cochlear baha 6 max to be able to talk to gamers feel a bit left out can’t talk to them and any news about cochlear baha 7 or a new baha sound processor for 2024/25?

Hello @xboxfanuk1208, While we aren't working on a specific headset for game consoles, you can use a Mini Microphone with an auxiliary cable to stream audio directly from the game to your processor. You would plug the auxiliary cable into the headphone port on the bottom of your controller. Let us know if you have any other questions about this. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.

Hello Tammy, I understand you're having trouble pairing your phone to your Baha 6 Max. We're happy to help you. What model phone are you using? If you have any other devices in the area (such as another phone, iPad, or iPod) that Bluetooth is OFF on those. Bluetooth should ONLY be ON on the phone we're pairing to. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.

Hello Mary! Thank you for your comment. We sincerely appreciate your feedback surrounding this. Receiving input from our recipients is extremely valuable in creating or improving our products. Please note if it is the abutment and not the Baha itself, please continue to work with your healthcare professional surrounding this. Cochlear is an equipment manufacturer and distributor and as such, we are unable to provide any medical advice. However, we would like to gather more information from you so we can send your suggestions and comments to our Quality Team for product improvement and review. Additionally, if you are having any issues with the external Baha, we are here to help troubleshoot and possibly replace if needed. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. If contacting us by phone, we are available Monday through Friday 6am to 6pm MT.

Hello Sterling, thank you for contacting us today. We are sorry to learn that you are not experiencing the sound quality that you are expecting - here is a link to our Rehabilitation Resources website, where you can find tools that will help you enhance the sound quality and clarity with your cochlear implant: bit.ly/4aDALLY.

Hello Jeff, thank you for reaching out to us to share your experience and positive progress with your cochlear implant. That's fantastic news to learn that you are experiencing such a growth in word recognition after 2 months! We very much look forward to seeing updates about your hearing journey and we are so grateful to have you as part of the Cochlear Family!

Hello Suzi, The TV Streamer option should appear after you've paired your sound processor to the TV Streamer. Our customer service agents can walk you through the pairing and set up process. Please feel free to contact us directly at 1-800-483-3123, you can send an email to customer@cochlear.com, or Live Chat on our online store, 8am to 5pm MT. Contacting us by phone we are available Monday through Friday 6am to 6pm MT.

Hello Baheru! Thank you for reaching out. This CZcams channel supports the United States and Canada. If you require support, please visit www.cochlear.com to contact the support team in your area.