Video

Understanding Do's and Don'ts of No-Shows

This video covers the proper way to secure the wheelchair into the van. Thinks to watch out for: 1) Slack in the system - make sure the front straps have not looped across the top of the footrest. 2) Make sure your lap belt is low enough on the clients waist. 3) Make sure the shoulder strap is looped under the left wheelchair handle. 4) Always ask your client's nurse, care attendant, or the cli...

What to do if trips are not showing up on your device: 1) Pull down on trip screen to force a refresh. Look for any error messages in the area behind the trips. 2) Check the trip filters to make sure the missing trip is not being filtered away. 3) Logout of ParaPlan, then log back in and pull to refresh. 4) Call Dispatch for help.

Even if you're vigilant about avoiding animal collisions, the risk of hitting a deer with your vehicle heightens in the late fall and early winter. This video shows a deer impact from this morning, Saturday, 07/31/2021, at 3:39 am, by an SMT Driver. So if an auto-deer collision occurs, here's what to do: 1) Move your vehicle to a safe place. If possible, pull over to the side of the road, and t...

This Training Video is a step-by-step guide to show you how to undo an accidental no-show, and what to do if the undo process fails. We are seeing an increasing number of trips that are being no-showed by drivers without them realizing it. Unfortunately, that no-show button is very easily hit, and we have all done this. So I just want everyone to be aware that this can and will happen. The impo...

This video shows you how to pair a Bluetooth headset or any other Bluetooth device to the company iPhone. Simply go into the phones Bluetooth settings, turn Bluetooth on, and put your Bluetooth device into pairing mode to connect the two.

Bluetooth wirelessly connects your mobile device to your company van multimedia system allowing your to perform handsfree calls, music streaming, and turn-by-turn navigation. 1. Make sure Bluetooth is activated on your mobile device. 2. On your company van multimedia system, click Menu - tap Setup - then tap Bluetooth. You will be prompted to add a new device, tap "Yes". Select your device from...

Here is an example of what can happen when: A - You are traveling a road/highway you are not familiar with. B - You are distracted. C - You are going way to fast in the exit lane.

We compiled each of the videos of wheelchair crash testing that are shown on the University of Michigan Transportation Research Institute.

This example shows what can happen when a driver assumes the person merging onto the highway will do the right thing. The merging driver had plenty of room left in the merge lane to allow the SMT driver to pass, but, was more than likely distracted and chose to cross the solid white line, (against the law) and cutoff the SMT driver. You can avoid this situation by being aware that you should st...

This example shows what can happen when a driver is not being situationally aware. The merging semitruck driver had a short onramp, and would need to merge over in a expedient manner. If the SMT driver had been situationally aware when approaching the onramp, this would have been obvious, (as the video shows a semitruck and two vehicles behind it on the onramp) and could have been avoided by mo...

Late Merge - Zipper Merge: The Zipper Merge is a new driving strategy that requires a change in the mindset of motorists who traditionally have been taught to merge early when recognizing that a lane will end. The results of early merging are longer backups, an increase in crashes and road rage incidents. The new driving procedure to follow is when you see the “lane closed ahead” sign and traff...

When you are dropping a client off at a hospital, care/rehab facility, or doctor's office, you will need to capture the signature of the responsible person you will be turning the client over to. By capturing the signature of the responsible person you are turning the client over to, you will be assuring all parties concerned that there is no confusion regarding the client’s safety and welfare ...