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How To | Royal Mail Click & Drop FAQ Part 2 | Manual Orders, Importing Orders, Hiding Postage Price
Welcome back to Part 2 of my Royal Mail Click & Drop FAQ series! 📦 If you’ve been using Royal Mail’s Click & Drop service and still have questions, this video is for you. In this episode, I’m answering the most asked questions from my Click & Drop walkthrough video.
What You’ll Learn:
How to set up manual orders in Click & Drop
The process for importing orders from other platforms
How to hide the postage price on your labels
The costs associated with using Royal Mail Click & Drop
And more!
Whether you're new to Click & Drop or looking to refine your process, this video will help you navigate the system with ease. Don’t forget to check out Part 1 if you missed it, and leave your questions in the comments below!
Chapters:
0:00 Introduction
0:48 Orders aren't pulling through
1:35 Inputting manual orders
3:34 Importing orders
6:09 Marking as dispatched
7:10 Hiding postage price
8:11 How much does it cost
8:47 Do I have to manifest to order
8:59 Personal vs. OBA
10:10 Returns address
Helpful Links:
My Click & Drop Walkthrough: czcams.com/video/tGwBD_jOOtU/video.html
Click & Drop FAQs 1: czcams.com/video/1QPp2P3zfWs/video.html
Click & Drop FAQs 2: czcams.com/video/H0k6NApigyk/video.html
Royal Mail Click & Drop: business.parcel.royalmail.com/register/
🔔 Make sure to like, comment, and subscribe for more small business tips and tutorials!
#RoyalMail #ClickAndDrop #SmallBusinessTips #ShippingFAQ #EcommerceTips #RoyalMailTutorial
Thanks for watching!
Lucy x
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zhlédnutí: 100

Video

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Komentáře

  • @cahuni
    @cahuni Před 2 dny

    i totally forgot people who make and sell Spooky season stuff have to start fabrication processes early if they want their products to be for sale or arriving at the clients on time 🤔 💡

  • @JennBaumgartner
    @JennBaumgartner Před 2 dny

    Oh my gourd!!! Sooo cute!!! 🎃

  • @JennBaumgartner
    @JennBaumgartner Před 6 dny

    The ending got me 😂

  • @musabmohamed5791
    @musabmohamed5791 Před 6 dny

    I love the room is so nice so warm me pinkie love it

    • @LulaRocks
      @LulaRocks Před 6 dny

      Thank you so much! 🫶🏻

  • @ElijahYeshuaMT
    @ElijahYeshuaMT Před 8 dny

    hi i need your help what laser printer did you use to print that card stock and wgat gsm can it feed? thank you so much

    • @LulaRocks
      @LulaRocks Před 7 dny

      I use the Brother L2530DW. It takes 300gsm paper through the manual feed but any more than that and it struggles. It’s not the best printer for foil prints but the quality of the card is the most important thing. I have a tutorial video that might help you czcams.com/video/8USOuqmrMx8/video.htmlsi=KPrafe98EAHwMKVA

    • @ElijahYeshuaMT
      @ElijahYeshuaMT Před 6 dny

      @@LulaRocks maybe it can feed 220-250 gsm bcoz 300gsm is too much to handle because its too thick.can u feed 220-250 gsm paper and willu update m the result?

    • @LulaRocks
      @LulaRocks Před 6 dny

      @@ElijahYeshuaMTI think you misunderstood my comment 300gsm is fine 😊

    • @ElijahYeshuaMT
      @ElijahYeshuaMT Před 5 dny

      @@LulaRocks oh im sorry i tought it struggles with the 300 gsm :D im sorry but tnx for this information i've been looking for too long about this question because no one but you only ,so it really can feed 300gsm :) happy for that i can now purchase brother laser printer with ease for my craft and cardstocks

  • @SmithTheMythY
    @SmithTheMythY Před 8 dny

    When sending a package internationally, do you need to attach a commercial invoice to the outside of the packaging or isn't a commercial invoice necessary?

    • @LulaRocks
      @LulaRocks Před 6 dny

      To be honest, it’s not 100% clear. I attach them to my wholesale orders but not normal orders (just a CN22) and I’ve never had any issues in the 7 years I’ve been running my business. But I just googled it and lots of results are suggesting that you do need a commercial invoice so now I’m confused 😅 I’m sorry 😔

  • @enyakrieg6704
    @enyakrieg6704 Před 13 dny

    i never comment on anything but OMG THANK YOU SO MUCH FOR MAKING THIS!! you cleared up so much for me!!

    • @LulaRocks
      @LulaRocks Před 6 dny

      I'm so glad it was helpful! Thank you so much for taking the time to watch it! 🫶🏻

  • @ChantelleArts
    @ChantelleArts Před 14 dny

    this is actually really helpful to see! the whole idea of shipping abroad still scares me though ❤

    • @LulaRocks
      @LulaRocks Před 6 dny

      I'm so glad it was helpful! Thank you so much for watching!

  • @ayrasheikhxx-x6c
    @ayrasheikhxx-x6c Před 14 dny

    Be who you want!❤

    • @LulaRocks
      @LulaRocks Před 6 dny

      Thank you so much! 🫶🏻

  • @chordsy
    @chordsy Před 14 dny

    Great video! I vaguely knew what Backerkit was, but after your video, things are so much clearer.

    • @LulaRocks
      @LulaRocks Před 14 dny

      I’m so glad it was helpful! 🫶🏻

  • @xSHYxSHYx
    @xSHYxSHYx Před 15 dny

    You make it sound like you actually make pins 😂

    • @LulaRocks
      @LulaRocks Před 15 dny

      I design every pin myself and work closely with my manufacturer to bring those designs to life. While I don’t physically make the pins, the term "pin maker" is commonly used in the small business community to describe creators like me who design and oversee the production of their pins. It’s a collaborative effort 😊

    • @xSHYxSHYx
      @xSHYxSHYx Před 15 dny

      @@LulaRocks I know the process. It means you’re a designer, not a maker. As a maker, I don’t like when designers are deceptive.

    • @LulaRocks
      @LulaRocks Před 15 dny

      @@xSHYxSHYx well I absolutely LOVE being accused of being deceptive for trying to share my knowledge and information with other small businesses. Thanks for your support 👍🏻

    • @xSHYxSHYx
      @xSHYxSHYx Před 15 dny

      @@LulaRocks I never directly said you were being deceptive, but if the shoe fits 🤷🏻‍♂️ thanks for the chuckle this early lol

    • @LulaRocks
      @LulaRocks Před 14 dny

      Thanks for the extra content ideas

  • @Jessicaxspecter
    @Jessicaxspecter Před 17 dny

    LOL also about money determination - just know some of these manufacturers will randomly up the quote on you so...ya.

    • @LulaRocks
      @LulaRocks Před 15 dny

      Ooooh that sounds like a bad manu! Personally I'm lucky to have never experienced this!

    • @Jessicaxspecter
      @Jessicaxspecter Před 15 dny

      @@LulaRocks chy nuh

  • @Nyanykamito
    @Nyanykamito Před 17 dny

    Thank you for the video! I'll be doing my first campaign and I'm alittle nervous, but I've been doing quite a bit of research to see what to expect. And this video is super helpful! Thank you so much!

    • @LulaRocks
      @LulaRocks Před 15 dny

      I'm so glad you found it helpful! Good luck on your campaign!

  • @weezyf775
    @weezyf775 Před 18 dny

    There's nothing worse than getting a bad tear - one that leaves behind too little to rip again, but just enough that you'll feel it all day. It's like, ff the tags are intended to be removed, why do they stitch them into the seam of the shirt?! Just tack them on with a single therad that can be cut and removed.

    • @LulaRocks
      @LulaRocks Před 15 dny

      That would be so much better! That's why I made this video, so that my customers can see the best way to do it rather than making it uncomfortable or making a hole!

  • @quartierkrambylorana
    @quartierkrambylorana Před 22 dny

    I feel you 🫶

    • @LulaRocks
      @LulaRocks Před 21 dnem

      I'm sorry that you're having a tough time too :(

  • @JennBaumgartner
    @JennBaumgartner Před 22 dny

    I think there’s been so much “feed-clog” with so many global things that lots of posts are getting missed 😢 You are absolutely amazing and creative and lovely and it’s inspiring to watch you do what you love!!!💕

    • @LulaRocks
      @LulaRocks Před 21 dnem

      Thank you so much! What did I do to deserve such a lovely person like you?!

    • @JennBaumgartner
      @JennBaumgartner Před 21 dnem

      @@LulaRocks you were real, honest, and yourself 🥰

  • @bricksanddisorder
    @bricksanddisorder Před 23 dny

    this video was so useful!

    • @LulaRocks
      @LulaRocks Před 21 dnem

      I'm so glad it was helpful! Thank you for watching!

  • @JW-bs4vb
    @JW-bs4vb Před měsícem

    There are a few more countries that need a lucid style license now. France, Spain, Sweden and a few more.

    • @LulaRocks
      @LulaRocks Před 21 dnem

      Ooooh I'll have to do some research and add them into part 2!

  • @ChantelleArts
    @ChantelleArts Před měsícem

    This is fascinating ☺☺

  • @evegedvilaite946
    @evegedvilaite946 Před měsícem

    thank you so much for this video! It's the best ive seen for a long time and so informative. Can't wait to see part two, I was wondering USA i heard is fairly simple to ship but EU are there other things to consider for other countries like Germany. Also this is my first year as a SB ower and I'm getting worried about shipping during Xmas I really hope you'll get a video out about this oh and thank you about your pricing I never thoguht about including packaging into the delivery cost already sent this video to my friends to watch thank you again x

    • @LulaRocks
      @LulaRocks Před 21 dnem

      I'm so glad it was helpful! Thank you so much for watching and sharing! You're the best x

  • @suerowe53
    @suerowe53 Před měsícem

    Thank you for your video, but you didn't explain how I would get the 'proof of postage' receipt I receive from the post office when I physically take my items in to be posted. Then if there is a dispute - someone saying they didn't receive a parcel - I can scan in and email them a postage receipt that shows, date, post office address and their address as proof of actual posting. So what postage proof would I be able to send? Thanks in advance

    • @LulaRocks
      @LulaRocks Před 21 dnem

      Just to clarify, proof of postage is more about claiming the money back from Royal Mail for lost parcels rather than proving to your customer that you shipped it. Whether you can prove you shipped it or not, that customer has still paid and is entitled to either a refund or replacement. The proof of postage can be turned on in the settings of C&D under 'Label Format' and this will then generate along with your postage label. You then print it and take it to get signed or stamped when you ship the parcel. Hope that clears it up :)

    • @suerowe53
      @suerowe53 Před 21 dnem

      @@LulaRocks Thank you for your in depth answer - much appreciated (;o)

  • @rjmiser
    @rjmiser Před měsícem

    Interesting tutorial! I had no idea you needed a licence to ship to Germany!! Good thing I haven't had to send anything in the past few years! I didn't know there were was such a thing as a parcel post box! I've never really bought/printed off a label as I don't want to get the weight wrong you know! 😅 Wow ~ so many technical stuff to consider when having your own business!

    • @LulaRocks
      @LulaRocks Před měsícem

      Honestly it can be so confusing and it's only because I've learnt slowly over the years that I can do it. If I had to learn it all at once I'd find it so overwhelming!

  • @kateflynnart
    @kateflynnart Před měsícem

    Thank you so much for this! No idea where to start - this is brilliant xx

    • @LulaRocks
      @LulaRocks Před měsícem

      I'm so glad it was helpful! If you haven't already watched my original walk through you may find that handy too czcams.com/video/tGwBD_jOOtU/video.htmlsi=AQ73PHQnOgfexCah

  • @GustavoCarreno-s3r
    @GustavoCarreno-s3r Před měsícem

    Thanks!

    • @LulaRocks
      @LulaRocks Před měsícem

      Glad it was helpful! I've just made an FAQ with more tips czcams.com/video/1QPp2P3zfWs/video.html and will be filming part two soon!

  • @suerowe53
    @suerowe53 Před měsícem

    If you simply post in a post box how do you get proof of postage? Thanx

    • @LulaRocks
      @LulaRocks Před měsícem

      Hopefully this video will help answer your question! czcams.com/video/1QPp2P3zfWs/video.html

    • @suerowe53
      @suerowe53 Před měsícem

      @@LulaRocks No it didn't help at all

    • @LulaRocks
      @LulaRocks Před 21 dnem

      I've just answered your questions, hopefully it helps

  • @joannas44
    @joannas44 Před měsícem

    I picked up Terrarium and Aquarium at StationeryFest! Slipped them under my phone cover. I love them 🩵

    • @LulaRocks
      @LulaRocks Před měsícem

      Hehe thank you so much! They’re the first pixie dust glitter stickers I’ve made and I am obsessed! I can’t wait to make some more!

    • @Blablablabla760
      @Blablablabla760 Před 4 dny

      @@LulaRocksi love those stickers so much, how do you make them?

  • @cahuni
    @cahuni Před měsícem

    ooooh 🤩 holofoil stickers *shiny*

    • @LulaRocks
      @LulaRocks Před měsícem

      Soooo shiny! I do love anything holo and these do not disappoint!

  • @yaninajenkins7667
    @yaninajenkins7667 Před měsícem

    Love these stickers! Didn't realise we could do this on the munbyn label printer xx

    • @LulaRocks
      @LulaRocks Před měsícem

      Yes you can! It makes life so much easier! No more waiting 100 hours for the cricut to cut them 🫶🏻 x

  • @jonathancohen361
    @jonathancohen361 Před měsícem

    Do you have to manifest the order before sending it? I do not have the option to manifest which I saw on another video? After I have paid for the order I only get the option to mark the order as dispatched> Thanks in Advance:)

    • @LulaRocks
      @LulaRocks Před 14 dny

      Hopefully this video will help! How To | Royal Mail Click & Drop FAQ Part 2 | Manual Orders, Importing Orders, Hiding Postage Price czcams.com/video/H0k6NApigyk/video.html

  • @user-sm4sf4ff2i
    @user-sm4sf4ff2i Před 2 měsíci

    Cheer~~~an opaque or semitransparent glassy substance applied to metallic or other hard surfaces for ornament or as a protective coating.😊

    • @LulaRocks
      @LulaRocks Před měsícem

      Thank you for providing the definition of enamel haha

  • @onlyagreeingsometimes
    @onlyagreeingsometimes Před 2 měsíci

    Well, you will be making a video tutorial for linking it to royal mail and your website and shipstation or what other strategies or methods you use to receive orders and fulfil orders for shipping and creating labels, etc 🤔 🤔💻🖨🏷📦🚢🚚🎁🤗

    • @LulaRocks
      @LulaRocks Před měsícem

      It doesn't need linking to royal mail or any websites, all you have to do is follow the instructions provided to set up the software on your PC. Then when you are ready to print your labels, you can choose it as the printer so it's nice and straightforward :)

    • @onlyagreeingsometimes
      @onlyagreeingsometimes Před měsícem

      @@LulaRocks so are you saying it just prints labels without a platform for people to order from... and that we can't get a video tutorial with the label printer been connected to royal mail, shipstation and a website where people make orders and you set the label printer off to print labels for the orders to then ship out 🤔

    • @LulaRocks
      @LulaRocks Před měsícem

      @@onlyagreeingsometimes yes that's correct, you could print a picture of a cow on it if you really wanted to haha! It doesn't connect to any platform or website, just your PC.

    • @onlyagreeingsometimes
      @onlyagreeingsometimes Před měsícem

      @LulaRocks Cow, haha

  • @onlyagreeingsometimes
    @onlyagreeingsometimes Před 2 měsíci

    Can you put non-branded labels into it or labels that royal mail offer for free 🤔

    • @LulaRocks
      @LulaRocks Před měsícem

      Unfortunately not, the printer has a sensor that reads a chip on the label box so I doubt it would work with any other brand. You could try a different label printer like the one featured in my latest vlog: czcams.com/video/ThGZ8OB2PWE/video.html

    • @onlyagreeingsometimes
      @onlyagreeingsometimes Před měsícem

      @LulaRocks when you say it would work with any other brand.. are you saying it being Royal mail labels will works with other brand printer or this label printer will work with any other labels other than Royal mails labels 🤔 Obviously, some labels are cheaper than others, and to be restricted to what labels you can buy would seem a disadvantage. Oh, maybe there is an advantage that you need to do a video on.

    • @LulaRocks
      @LulaRocks Před měsícem

      @@onlyagreeingsometimes The Zebra label printer only works with Zebra branded labels unfortunately. You cannot use it with any other brand.

  • @Sulfen
    @Sulfen Před 2 měsíci

    Do you still use these? The label replacements are way too expensive :/

    • @LulaRocks
      @LulaRocks Před měsícem

      I've actually recently switched to a new label printer (gifted to me) which has cheaper labels. You can find details and a discount code in my latest vlog czcams.com/video/ThGZ8OB2PWE/video.html I hope that helps :)

  • @rjmiser
    @rjmiser Před 2 měsíci

    Lovely Vlog! ^.^

    • @LulaRocks
      @LulaRocks Před měsícem

      Thank you so much!! 😊

  • @jasminechilcott5267
    @jasminechilcott5267 Před 2 měsíci

    Loved this vlog ❤ also the curls are lovely!

    • @LulaRocks
      @LulaRocks Před 2 měsíci

      Aw thank you so much! I love the curls although since I bleached my hair it doesn't go as curly as it used to :(

  • @JennBaumgartner
    @JennBaumgartner Před 2 měsíci

    🎉🎉🎉

  • @cahuni
    @cahuni Před 3 měsíci

    oooh 😮 it's reflecting UV light 🤩

    • @LulaRocks
      @LulaRocks Před 3 měsíci

      Hehe it glows so much!

  • @Randomlaughsdaily
    @Randomlaughsdaily Před 3 měsíci

    10 pounds boy that’s heavy😂

    • @LulaRocks
      @LulaRocks Před 3 měsíci

      hahaha!!! It's great for a workout

  • @autumnmoonkitty9229
    @autumnmoonkitty9229 Před 3 měsíci

    Love these !!! 😍

  • @nikury
    @nikury Před 3 měsíci

    Both the stickers and the backing cards look so cute! 😍💕

    • @LulaRocks
      @LulaRocks Před 3 měsíci

      Aw thank you so much! They look so cute 🥰

  • @rjmiser
    @rjmiser Před 4 měsíci

    Nice tutorial! Also the audio sounds fine! Lovely looking foil print too! ^.^

    • @LulaRocks
      @LulaRocks Před 3 měsíci

      Yay, thank you! I’m so glad it didn’t sound too bad 🫣

  • @rosegardenrosaries
    @rosegardenrosaries Před 4 měsíci

    What's the best foil brand ?

    • @LulaRocks
      @LulaRocks Před 4 měsíci

      It really depends what type of paper you have. I just filmed a video tutorial on how to make foil prints here where I talk about it in a little more details czcams.com/video/8USOuqmrMx8/video.htmlsi=6sn4FK2tlmYAWmlr I’m happy to share my recommendations but they might not be available in your country. Where are you located?

  • @ChantelleArts
    @ChantelleArts Před 4 měsíci

    this looks like so much fun, thank you for the tutorial ☺☺

    • @LulaRocks
      @LulaRocks Před 4 měsíci

      You are so welcome! Thank you for watching!

  • @GoldenOoby
    @GoldenOoby Před 4 měsíci

    Wow, happened to stumble upon your channel and you make designs that are so my style!! What printer are you using to print the potion design? They look absolutely stunning.

    • @LulaRocks
      @LulaRocks Před 4 měsíci

      Welcome and thank you! I use an Epson XP-960, it’s like a million years old now but it’s a trooper!

  • @obiwann785
    @obiwann785 Před 4 měsíci

    Great video! Always wondered how to do two colours of foil. I definitely have not been waiting after it comes out of the printer or Minc machine 😔

    • @LulaRocks
      @LulaRocks Před 4 měsíci

      I hope it was helpful! Tysm for watching 🫶🏻 If you decide to try waiting, you’ll have to let me know if you see a difference!

  • @KR.17
    @KR.17 Před 4 měsíci

    with ebay returns, do you provide your personal address for returns or can you provide the royal mail address, as i dont want my personal address on the ebay site and currently use a external service for the registered address?

    • @LulaRocks
      @LulaRocks Před 4 měsíci

      I’m really sorry to say that I don’t sell on eBay so I really don’t know the answer to that 😭 sorry!

  • @craftysquirreldice
    @craftysquirreldice Před 4 měsíci

    I'm starting to plan my first Kickstarter campaign (Borderlands inspired sharp-edge dice) and this has been extremely helpful. On my way to watch your Kickstarter specific video. Thanks a lot!

    • @LulaRocks
      @LulaRocks Před 4 měsíci

      Oh I’m so glad it was helpful! I hope the KS video helps you out too. Good luck for your first ever Kickstarter campaign, I hope you smash it 🙌🏻

  • @sinead-eg7ub
    @sinead-eg7ub Před 4 měsíci

    How do you provide customer with returns

    • @LulaRocks
      @LulaRocks Před 4 měsíci

      Do you mean like a prepaid return label?

    • @sinead-eg7ub
      @sinead-eg7ub Před 4 měsíci

      @@LulaRocks For example if my customer wants a refund how do I go about that.

    • @LulaRocks
      @LulaRocks Před 4 měsíci

      ​​⁠ it would all depend on the reason and what your refund and return policy is to be honest. If the customer wants to return the item because they no longer want it, you would need to decide whether they will pay for the shipping or whether you will cover the cost. Again, if it’s a faulty item and they want a refund, will you pay for the return shipping, or allow them to keep the faulty item and just send them a replacement. There are quite a lot of variables. What I can tell you is that I don’t think you can get prepaid shipping labels through C&D to put inside a parcel with a personal account (but you may be able to with a business account), however, you could pay for a shipping label and email them a copy for them to print out on a parcel. I hope that helps

  • @mashleybean
    @mashleybean Před 4 měsíci

    The double foiling is so pretty. Lovely video as always and very helpful. 😊💖

    • @LulaRocks
      @LulaRocks Před 4 měsíci

      Thank you so much lovely! I’m glad you like them! I need to find some more foil colours so I can do some more playing because I’m obsessed! 😍

  • @senyobotchway6953
    @senyobotchway6953 Před 4 měsíci

    Do I need to include a video in my kick starter campaign? And if so, how do you find people to create videos for the campaign

    • @LulaRocks
      @LulaRocks Před 4 měsíci

      No it’s definitely not a requirement! I don’t think I’ve ever made a video for any of my campaigns!