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It always baffles me a little why we seem to be preoccupied with how many customers we have?..i suppose its a gauge of how well your doing, but to me its about turnover and value per customer. We also found it better to move to monthly rather than 4 weekly, we also reduced our client base, then increased everyone price, so our turnover stayed the same, but we had less work to do

You do seem to have reduced the number of passes on the glass - well done, I bet that was hard to adjust your technique. I think you might be able to shave a bit more off by rinsing the whole window at once - look at Sophie at 5:35 she rinses the whole window. Was the conservatory gutters, soffit and fascia a standard thing or a paid extra? Hopefully it was an extra ££ as I wouldn't clean exterior of gutters/soffit as part of a regular window clean. Great to see you cleaning open windows, windows half covered with plants and difficult ones - not many show that sort of stuff - thanks.

Sorry I missed the live, something came up. Laurie is amazing in his designs and the testing he does (plus has other people test prototypes). His attention to detail and little design features is amazing. He did massive amounts of research in putting the univalve kit together as sourcing a stainless spring that was the correct diameters and strength. When exceed innovations where asked about the rusty springs they said that stainless springs wouldn't work but Rootek designs have a stainless spring that works! The drip stop looks good especially on gutters and soffits etc, might get some of them but I wonder if they fit with the gardiners scraper? Tubless/hoseless works perfect, full kit came with great full colour instructions, been using it for about 18 month to 2 years. Tough connect is between pole and reel hose it covers/protects the rectus connectors. The slick connects are ok but seem a bit brittle. The rectus work as normal - push in then twist to close the tough connector. I would say only useful if you are using some sort of hoseless system. The brush heads are a new thing, not sure but might have been designed because I asked on forum (windowcleaningforums) about brush holders. They do look good and a great way to keep brushes safe.

One of the best things we bought, is the WFP Link from Spring Europe (Ian Sheppard)

👍🏻

Hot water?...yes, we use it all the time, speeds the work up

Website?....KSM web design, Joshua Meek

We have the swivel brush, we too can lock it, again back to Perry Tait, Reach-it window cleaning, he brought this device out a few years ago

We use a Xline rinse bar in a Gardiner Ultimate , 35 cm wide brush, this gives a greater coverage, the water is spread evenly across the brush, pump set to 99

czcams.com/video/qBk8xiVSVTY/video.htmlsi=moiMG4MvkaNUx7PD

Sorry I missed the live, something came up. Laurie is amazing in his designs and the testing he does (plus has other people test prototypes). His attention to detail and little design features is amazing. He did massive amounts of research in putting the univalve kit together as sourcing a stainless spring that was the correct diameters and strength. When exceed innovations where asked about the rusty springs they said that stainless springs wouldn't work but Rootek designs have a stainless spring that works! The drip stop looks good especially on gutters and soffits etc, might get some of them but I wonder if they fit with the gardiners scraper? Tubless/hoseless works perfect, full kit came with great full colour instructions, been using it for about 18 month to 2 years. Tough connect is between pole and reel hose it covers/protects the rectus connectors. The slick connects are ok but seem a bit brittle. The rectus work as normal - push in then twist to close the tough connector. I would say only useful if you are using some sort of hoseless system. The brush heads are a new thing, not sure but might have been designed because I asked on forum (windowcleaningforums) about brush holders. They do look good and a great way to keep brushes safe.

Must admit, we have just removed Conny cleaning from our website, i just feel they are a bit of a faff and to be honest, we don't get that many, so i don't feel they justify the stress of pricing etc...Saying that, all our prices for gutter cleaning etc, start from £100

Dave Kemp, Jigsaw ...Vision,

Definitely not charging enough for that conservatory should be £100+ alone.

Hi Rob smooth work as always , I’m still trying to master the not over cleaning !!! I’ve just politely dropped a customer for skipping/not wanting to leave her gate unlocked , most of my Work is 8 weekly so i decided I wasn’t doing cleans every 16weeks,if they are generally good customers i dont mind , is most of your work 4 weekly ? I found 8 weekly alllowed me to Grow my customers and make Room for them in the time I have available and it wasn’t too frequent for them Either but horses for courses and all that !

Hi Rob. Really enjoying your channel. We barely get any skips. We organise all our customers into rounds. Then clean them in order. We just let our customers know its monthly. If there is restrictions with access, we don't send reminders. We ask to cut a copy of any keys, or it's no service. We just keep a box of keys in the van for locked gates. Our welcome flyers, let's customers know we need 48 hours notice or its a cancellation fee. Much the same as a dentist or many other businesses. I feel your being too nice, and it's costing you. There is no right or wrong way, of course. This is just how we deal with it. All the best from Scotland.

Hey Rob. Nice to see you being a bit quicker on the glass and not over cleaning.

Great informative video can I ask where you get the bright solution from?

I’m thinking of starting a window cleaning business I like your videos, nice and honest. Have a subscriber, nearly at 1k then you can monetise

You guys work so hard, it's disappointing that your round is so spread out. I assume you have tried targeting the bigger towns and villages to try and compact your customers? I know it's difficult and you feel guilty about dropping good loyal customers but it's your living and you want to be comfortable not scraping a living.

Great info..

Nice vid Rob👍 on the next one can you show what speed you tend to have your flow rate on mate, you seem to clean the sills a lot quicker that I can it seems to take forever to stop bits of wet dirt seeping back onto the clean sill👎👎👎 Don’t know if my flow rate isn’t high enough

I would of charged £120.00 just for the conny roof you should be charging minimum of £80.00 for that roof

Nice work guys that first conny roof looked hard graft, I statically underpriced a glass roof I used to do, I didn’t have the nuts to up the price to what it should Have been so Ended up politely dropping the customer 🫣keep up the good work 👍🏻

That was some arm wrenching conny roof!!! It's such a pity your jobs are so spread out. I would guess you could be hitting almost double what you did on this day with a compact round but you have to work with what you have. I have some early customers that are way under priced too but I feel bad about raising them to where they should be. Great to see some tricky jobs - not many people are willing to show those.

Nice content easy to follow thank you. Re van branding and customer contacting you from details on van which do they prefer to use phone, Text, Email or social.

Wow. Your arms must have ached after that day. Some real stretches. Good video as always.

It's great when you have a good days work that goes well, i know working as a three is not as efficient as have two vans. But this is how we work for now, to grow i need another van on the road Sophie has plans to move.

No offence intended but theres something really wrong if you are living this hand to mouth with an established business. Either way too many outgoings or underpriced. That said working 3 in a van is terribly inefficent. Ive never needed to work a bank holiday in the 10 yrs ive been window cleaning. I work 4 days a week 6 hours a day and dont spend everything i earn therefore slowly build up a savings pot over time. I never stress about having a holiday or the weather as i work in all weathers all year round.

Are you 100 % sure that working in 3 ´s is the best way to go ? From my experience of working in pairs... You can earn much more when working alone in most or many cases than if you can in pairs let alone triples.. But you can only do that if you have extra vans on the road. 3 single drivers could earn much more than 1 driver but again it depends on the amount of traveling....In a city it would be much wiser to go alone if making money is your goal ! I would contemplate this or give it ago at least for a few days..... 3 drivers as an example would mean you would be expanding less energy , earning more money and working less hours on the job itself

Do you work bank holidays when you need to earn more money?

Do you work bank holidays when you need to earn more money?

Hi Rob, hope you’re well mate! Are you planning on picking up the ‘day in the life’ type videos? I love watching how other people work and picking up tips/tricks etc. You put so much time and effort into these live videos and although they appeal to a small audience they get a lot less views. I for one love watching the cleaning vids!!Just a thought/request mate🤞👍

I literally got some stuff on my glasses that I can't get off. It's got to be what you're talking about. It didn't start until I started cleaning with my rodi with them

Sorry I missed the live. Hope you get the work done today. Sometime you have to do what’s needed to get the work done and keep the customers happy.

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Hi Rob, I’m Guilty of over cleaning , double checking and faffing about !! I’ve tried to tweek to things a bit to speed up but at the same time it’s worked so far and enabled me to keep the customers I have and get recommended, guess it’s just finding that balance , I think we will always be our own worse critics , I’m sure the customers don’t notice half of what we would spot when checking our work, keep up the good work 👍🏻 Ps I have vowed never to do builders cleans again!! Each to their own though

Never seen it not used on the bikes before

Hi Robb. Spot on the right water flow for the job is key Not pressure. The ideal is the right flow rate at the lowest pressure so a larger ID hose will carry more water at a lower pressure . The ideal is a curtain of water flowing across the glass. To much flow at high pressure can see water bouncing of the glass and pull debris of the window surround. Also agree that the larger teh ID hose the less strain is placed on the pump. A controller allows the pump to work only as heard as is needed saving battery power and water

Nice video

The thing that will speed you up the most is having a second van, the problem with having 3 people in the van is that you end up having significantly more downtime, with packing up and setting up. One person on a house is a lot more efficient as most of their time is spent actually cleaning.

Best maintenance clean to do quick and check the results are your own

thats decent, I only do 10 max in a round! on my own though ha

Another great video. I always use a TFR now in the backpack and a separate pole with a spray nozzle on. I think it saves more time than it takes to set up the extra pole. Do you use your window cleaning brush on the gutters?

I loved to hear Matt's story of how he got into and built up window cleaning. I think he has done really well and is a great imspiration for those thinking about getting into window cleaning.

Off optic, but you mentioned Solar panels. Do you isolate solars? I never have but read something recently that said you should 😱

Really interesting here. I use a flow rate of 50 with a trolley system with a hose reel attached. I get through too much water so investing in a van system.

Just watched this back through. Was a good chat but I kept talking over you. Sorry mate.

I literally use the nylon $80 brush with pencil jets and I use my junior trad pole that I set up as a waterfed pole system with a 30 ft line connected to it with a quick connect. Anything that is first story or ranch. I use this first and foremost light. Easy to maneuver. No fatigue. Same results and it's a cheap setup for first floor window cleaning

I like this hack, my channel is dedicated to mostly modifications, you may like it. Please let me know. youtube.com/@modmanwindowcleaningworksh8867?si=9VU-RVXD6kj5Gf7U