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Make it Fun: Boosting Customer Engagement with Gamification
Ready to elevate your customer journey? In this video, discover how gamification-the process of adding game elements into your customer’s experience-can increase engagement and satisfaction for your users! 🎮
Discover how PortaOne Workflows and PortaBilling can automatically offer badges, credits, and other enticements to encourage interaction and establish long-term loyalty. Discover creative ways to personalize customer experiences with the power of gamification!
#Gamification #CustomerEngagement
Timecodes:
00:00 Introduction
00:35 Offering experience points for customer engagement!
01:02 How gamification works with PortaOne Workflows
01:28 Events that offer automated badges
02:03 Benefits of gamifying long-term customer experience
02:14 Enhanced customer engagement
02:26 Increased revenue opportunities
02:43 Personalized experiences
02:57 Reduced churn rates
03:08 Gamification and your customer journey
Useful links:
* A comprehensive billing and charging platform for telcos and communication service providers: www.portaone.com/telecom-products/portabilling/
* PortaOne Workflows: www.portaone.com/telecom-products/portaone-workflows/
Related videos:
* Making the most of PortaOne Workflows: czcams.com/play/PLtWHYaFvc842mB3s2jGcU2iQ4GpMfi9qo.html
If you have any more questions or are interested in learning more - contact us at: www.portaone.com/#contact
Subscribe to our PortaOne CZcams channel to see new videos about our products and serviсes: www.youtube.com/@PortaOne?sub_confirmation=1
Visit us at:
PortaOne Blog - blog.portaone.com/
PortaOne Documentation portal - docs.portaone.com/
LinkedIn - www.linkedin.com/company/portaone
Twitter - PortaOne
Facebook - PortaOneInc
Reddit - www.reddit.com/user/PortaOneInc/
Pinterest - www.pinterest.com/portaone/
zhlédnutí: 68

Video

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zhlédnutí 96Před 14 dny
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zhlédnutí 46Před 14 dny
In this testimonial, Javier Pinzon of Virtual Communications reflects on his company’s 16 year connection to PortaOne. He suggests that long-term vision and strategy between corporate partners are crucial for business success! Navigating tough times is another key to a strong relationship, and Javier expresses gratitude for how PortaOne has responded to challenges over the years. Timecodes: 00:...
Streamlining KYC for Telcos: Enhancing Efficiency and Compliance2:20Streamlining KYC for Telcos: Enhancing Efficiency and Compliance
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zhlédnutí 110Před 21 dnem
Strict “Know Your Customer” (#KYC) regulations and desire to embrace fully digital sales channels with eSIM are changing how the telecom industry does business. For governments, the importance of KYC legislation is to protect institutions and consumers against criminal activity, but it can be challenging to stay on top of current requirements. In this video, we explore how PortaOne Workflows he...
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zhlédnutí 132Před 28 dny
Join PortaOne business analyst Iryna Veremiienko as she reveals three effective channel partner models in #PortaBilling that can boost your Telco profits. With these Communication Service Provider (#CSP) business models, CSPs can expand their offerings and grow their market reach. Iryna starts with the reseller model. Here, a CSP provides VoIP services at wholesale prices to a reseller. The res...
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zhlédnutí 216Před měsícem
Announcing #PortaSwitch Maintenance Release 115, chock-full of features to support your business. Join Anastasiia Holota as she explores the latest updates! In this release, those who offer call recordings or transcription services have more control over billing options. Rather than simply charging a flat fee for these services, #MR115 offers the flexibility of usage-based prices. Service provi...
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zhlédnutí 145Před měsícem
At MVNO Nation Africa 2024, PortaOne CEO Andriy Zhylenko had the opportunity to meet with Akim Benamara of TechAfrica News and share his thoughts on the future of the #MVNO market in Nigeria and Africa as a whole, drawing on his 20 years of expertise in leading a successful company that creates solutions for innovative telecoms. Watch the video interview to learn how MVNOs can remain both compe...
Introducing a New CRM Web Dialer for Better Business Communications | PortaOne News2:16Introducing a New CRM Web Dialer for Better Business Communications | PortaOne News
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zhlédnutí 93Před měsícem
Businesses are demanding more and more efficiencies from their CRM systems - and more and more capabilities from the companies that provide them with their office and call center telephony services. That’s why PortaOne and PressOne (@pressoneafrica) have collaborated to create a new PortaPhone unified web dialer solution designed to work within the popular CRM systems that businesses already us...
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zhlédnutí 714Před měsícem
Taking notes from recorded calls or meetings is a tedious and inefficient process - as is taking all the important details and action items that are hiding in those saved audio files and turning them into a useful document. Communications service providers can offer value to their enterprise customers with automations that prevent the need for all that work. In this video, we show how PortaOne ...
PortaPhone Web Widget Demo: Integrating Telephony with Everyday Business Platforms1:16PortaPhone Web Widget Demo: Integrating Telephony with Everyday Business Platforms
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zhlédnutí 109Před měsícem
For Cloud PBX providers taking advantage of PortaPhone, we are pleased to launch a new PortaPhone Web Widget which offers ease and streamlining to your customers: www.portaone.com/latest-news/web-widget-crm-phone-app/ Now, users can embed telephony into web applications with a simple HTML snippet. Adding a softphone to CRM, ERP, or CX platforms frees users from the awkward work of juggling betw...
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zhlédnutí 128Před měsícem
Welcome back to our series! In the second video in this chapter of our ongoing PortaSwitch 101 course, we explore the advantages of Mobile Virtual Network Operators compared to traditional mobile operators, along with everything you need to know about choosing the right #BSS and what a real-time charging engine can do. You’ll learn how MVNOs can finely specialize their services to cater to a di...
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zhlédnutí 157Před měsícem
If you’re looking to launch mobile services quickly and efficiently, we have a new integration to revolutionize your launch! In this video, learn how PortaOne and Wireless Technology Labs are partnering to bring a streamlined experience to MVNOs using the WTL mobile core. In our integration, subscriber management is organized through PortaOne Workflows, which creates simple processes for SIM ca...
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zhlédnutí 166Před 2 měsíci
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zhlédnutí 198Před 2 měsíci
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zhlédnutí 118Před 2 měsíci
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Komentáře

  • @mitchellua
    @mitchellua Před 21 hodinou

    Reminds me a very popular 8-bit game 😂

  • @OlegShevtsov512
    @OlegShevtsov512 Před 22 hodinami

    Cool, reminds me a very popular bank

    • @PortaOne
      @PortaOne Před 19 hodinami

      Interesting, thank you for watching 😉

    • @FPV-questions
      @FPV-questions Před 3 hodinami

      @@PortaOne and, btw, my mobile operator also started posting some "achievement unlocked" in the app. So this video looks topical, indeed.

  • @mitchellua
    @mitchellua Před 5 dny

    Cool!😂

  • @OlegShevtsov512
    @OlegShevtsov512 Před 5 dny

    🐈 chats - what a nice scenario. Does Apply face unlock work for cats?

    • @PortaOne
      @PortaOne Před 5 dny

      We heard that cats can unlock phones with their secret laser eyes. But you'll have to keep that a secret 😉

  • @IrynaVeremiienko
    @IrynaVeremiienko Před 5 dny

    Amazing!

  • @PortaOne
    @PortaOne Před 6 dny

    Find more information here: www.portaone.com/telecom-solutions/ott-voip-mobile-with-portaphone/

  • @PortaOne
    @PortaOne Před 6 dny

    Meet Whiskers, the tech-savvy feline who just discovered PortaPhone-and uses it to clear his schedule and order in! Watch as Whiskers masters the art of texting for all the right reasons.

  • @mitchellua
    @mitchellua Před 7 dny

    Thanks for delivering good news

    • @PortaOne
      @PortaOne Před 7 dny

      Thank you for watching 🙂

  • @user-ji2gz5ij1g
    @user-ji2gz5ij1g Před 19 dny

    ا

  • @user-wq3tv7bj2x
    @user-wq3tv7bj2x Před 20 dny

    ما

  • @WitimanAndresCanacueOrtiz
    @WitimanAndresCanacueOrtiz Před 20 dny

    You are amazing. This video helped me a lot. Thanks x2!

    • @PortaOne
      @PortaOne Před 16 dny

      Hello! Glad to hear that! Thank you for watching :)

  • @OlegShevtsov512
    @OlegShevtsov512 Před 22 dny

    KYC was just a bunch of fields in the CRM and the processes that update those fields. All of a sudden eSIM created a possibility for a better signup process.

  • @mitchellua
    @mitchellua Před 28 dny

    Well explained. Thank you

  • @OlegShevtsov512
    @OlegShevtsov512 Před 28 dny

    Sales channels are very important for Telco growth, especially combinations of the different sales partner models.

    • @PortaOne
      @PortaOne Před 28 dny

      Yes they are! Thank you for watching 🙂

  • @MohaMoha-ox1pv
    @MohaMoha-ox1pv Před 29 dny

    🎉😂fkst

  • @mitchellua
    @mitchellua Před měsícem

    Thanks for the updates! Good job

  • @OlegShevtsov512
    @OlegShevtsov512 Před měsícem

    Lots of cool features, guess which is my favourite one.

    • @PortaOne
      @PortaOne Před měsícem

      Perhaps integration with IPLOOK's mobile core network?

    • @OlegShevtsov512
      @OlegShevtsov512 Před měsícem

      @@PortaOne integration with iplook is kind of old good news. There was something special

  • @mitchellua
    @mitchellua Před měsícem

    Good interview. Thanks

    • @PortaOne
      @PortaOne Před měsícem

      Thank you for watching!

  • @OlegShevtsov512
    @OlegShevtsov512 Před měsícem

    Thanks, could be an interesting innovation playground, especially for cost effecient 5G deployments.

    • @PortaOne
      @PortaOne Před měsícem

      We agree! Thank you for watching.

  • @kamogelomagolego351
    @kamogelomagolego351 Před měsícem

    Very informative

    • @PortaOne
      @PortaOne Před měsícem

      Hello! Glad it was helpful.

  • @ThatCrazyGardener86
    @ThatCrazyGardener86 Před měsícem

    Very informative, thank you

    • @PortaOne
      @PortaOne Před měsícem

      Glad it was helpful!

  • @mitchellua
    @mitchellua Před měsícem

    What CRM systems are already supported?

    • @OlegShevtsov512
      @OlegShevtsov512 Před měsícem

      Good question

    • @PortaOne
      @PortaOne Před měsícem

      Hello) PortaPhone with CRM is currently available for both HubSpot and Zoho, with more integration options available soon. Thank you!

  • @dmytroman5186
    @dmytroman5186 Před měsícem

    I wish I had it )

    • @PortaOne
      @PortaOne Před měsícem

      Hello @dmytroman5186 ! You can get in touch with us through our website contact form: www.portaone.com/#contacts to get all the information 🙂

  • @OlegShevtsov512
    @OlegShevtsov512 Před měsícem

    Good work, looks like a very helpful tool.

  • @mitchellua
    @mitchellua Před měsícem

    Wow!

    • @PortaOne
      @PortaOne Před měsícem

      We know) Thank you for watching 🙂

  • @mitchellua
    @mitchellua Před měsícem

    Thanks!

  • @mitchellua
    @mitchellua Před měsícem

    Looks great

  • @IrynaVeremiienko
    @IrynaVeremiienko Před měsícem

    Cool! Is it available via Add-on Mart?

    • @PortaOne
      @PortaOne Před měsícem

      Thank you for watching) Yes, you can find all information about PortaPhone web Widget here - www.portaone.com/add-on-mart-modules/portaphone-web-widget/

  • @suzyssm7501
    @suzyssm7501 Před měsícem

    Wow, it is really impressive 😮

  • @OlegShevtsov512
    @OlegShevtsov512 Před měsícem

    Is it a hidden video?

  • @diegkol
    @diegkol Před měsícem

    Is the Account ID the customers DID telephone number? Somewhere I missed where you link the physical DID number to the sip customer.

    • @PortaOne
      @PortaOne Před měsícem

      Hi @diegkol, Yes, you can set a customer’s DID number as an account ID during the account creation. In our example, we’re using an alphanumeric account ID because no DID number has been assigned to the customer yet. We can assign a DID number to this account later as an alias: docs.portaone.com/docs/mr115-cloud-pbx-services?topic=create-phone-lines Let us know if this answers your question 🙂

  • @IrynaVeremiienko
    @IrynaVeremiienko Před 2 měsíci

    Simple and clear. Waiting for the next video!

    • @PortaOne
      @PortaOne Před 2 měsíci

      Thank you! Next video coming soon 🙂

  • @mitchellua
    @mitchellua Před 2 měsíci

    Thanks!

  • @neel4fun
    @neel4fun Před 2 měsíci

    v good intro vid

  • @mitchellua
    @mitchellua Před 2 měsíci

    Some insights here were very helpful and thought provoking

    • @PortaOne
      @PortaOne Před 2 měsíci

      Thank you for watching 🙂

  • @OlegShevtsov512
    @OlegShevtsov512 Před 2 měsíci

    So our video "How to Negotiate a Better Deal with Your MNO" is still topical.

  • @mitchellua
    @mitchellua Před 2 měsíci

    Thanks for the useful insights!

    • @PortaOne
      @PortaOne Před 2 měsíci

      Hello! Glad it was helpful!

  • @ThatCrazyGardener86
    @ThatCrazyGardener86 Před 2 měsíci

    spy mode

  • @ThatCrazyGardener86
    @ThatCrazyGardener86 Před 2 měsíci

    how to launch an MVNO (fast)? 😂

    • @PortaOne
      @PortaOne Před 2 měsíci

      Hello) We got that one too - blog.portaone.com/how-to-launch-an-mvno-fast/ 😏

  • @OlegShevtsov512
    @OlegShevtsov512 Před 2 měsíci

    Very cool story. It's very important for people working at PortaOne to understand the level of service they provide. All the teams contribute to this

    • @PortaOne
      @PortaOne Před 2 měsíci

      Thank you for your comment) It motivates us 🙂

  • @mitchellua
    @mitchellua Před 2 měsíci

    Thanks for the update

  • @mitchellua
    @mitchellua Před 3 měsíci

    Thanks

    • @PortaOne
      @PortaOne Před 3 měsíci

      Thank you for watching 🙂

  • @mitchellua
    @mitchellua Před 3 měsíci

    Thank you for this explainer

    • @PortaOne
      @PortaOne Před 3 měsíci

      Hello)) Glad it was helpful!

  • @mitchellua
    @mitchellua Před 3 měsíci

    Thank you for sharing

  • @mitchellua
    @mitchellua Před 3 měsíci

    Exciting news

  • @PortaOne
    @PortaOne Před 3 měsíci

    Hi! @INTRATEKSOLUTIONS just to make sure you received the materials you requested in the chat during the premiere of this video - here you can find all the information and get the expert insights you need to launch your MVNO - www.portaone.com/the-portaone-mvno-resource-hub/. Get in touch with us - www.portaone.com/#contact

  • @mitchellua
    @mitchellua Před 3 měsíci

    Not bad)

  • @OlegShevtsov512
    @OlegShevtsov512 Před 3 měsíci

    This video is a great illustration about how ideas and inspiration transform our life

  • @suzyssm7501
    @suzyssm7501 Před 3 měsíci

    Thank you for the video ❤

    • @PortaOne
      @PortaOne Před 3 měsíci

      Thanks for watching 😊