Video

When is the release date please?

Based on this video, Change Managers will require permission setting of Problem User to be able to work the Known Error tickets. However, what does the Change Manager/Change Coordinator do if the Change Request requires a Problem Investigation to be generated? Do they reassign the Change to the Problem Coordinator to evaluate or create a Problem Investigation ticket? I would assume the PBI would be generated because it saves time rather than having to run through emails to track down the Problem Coordinator. Not stated here but something to think about.

I guess the old Solutions option is no longer considered with Problem Management of the past? This was confusing back then as to one creating a Solution ticket when the issue was resolved and would never occur again. Did not see Solution here, thus assuming a Knowledge Article would be generated instead.

Unfortunately, I do not agree with having the Group Coordinator of the Incident contact the Problem Coordinator to determine if a Problem Investigation is required. If a problem investigation is needed, then the Group Coordinator should generate the Problem Investigation ticket, and allow the Problem Coordinator from that point determine if the investigation is necessary or not. Just a faster means and less chatter to get the ticket out on the street and root cause corrected.

Hi the sound quality is really poor

Campos innecesarios , se preocuparon mas por el diseño que por la facilidad de trabajo. La pagina se cae cada cierto tiempo y la operatividad no ayuda en base a las funciones. Los diagramas son como una vista de lbre calc (libre office ) nada interactivo .

A couple of points / questions: - Step #4 = the variable value is missing the 'accent' (`) or 'quote marks' / 'apostrophe' (')? - so should it be like: var notetype = `$304427491$`; - Step #5 = from our environment (21.3) the string is line #162 but it we have an additiona variable named 'peopleText' in the line of code. - so what we see is: messageText = peopleText + valField_0 + ' ' + addedNoteStr + '</br>' + generateLinkForURL(valField_1) - The BMC documentation does not have the 'peopleText' variable included. It would be good if BMC clarifies the procedure.

A couple of points / questions: - Step #4 = the variable value is missing the 'accent' (`) or 'quote marks' / 'apostrophe' (')? - so should it be like: var notetype = `$304427491$`; - Step #5 = from our environment (21.3) the string is line #162 but it we have an additiona variable named 'peopleText' in the line of code. - so what we see is: messageText = peopleText + valField_0 + ' ' + addedNoteStr + '</br>' + generateLinkForURL(valField_1) - The BMC documentation does not have the 'peopleText' variable included. It would be good if BMC clarifies the procedure.

Super session

Useful video, thanks

can hackers exploit this to create a priv user ?

Where to config SNMP traps and SendAlarms to Scripts

В видео все так просто, а по факту заполнение кучи параметров руками и непредсказуемый результат в конце.

I wish AI is used more on technical videos so that we can easily understand what was said instead of us getting headaches trying to figure out what the foreign voice in the video is trying to say. Many foreigners with their thick accents and bad grammar should really consider using AI to explain the subject matter in their videos so that viewers don't get confused and frustrated.

Thank you for the video 😊

'PromoSM' 😃

Hi Laurent - can you tell me how you triggered the process from ITSM? can you create a filter that calls the Innovation studio process directly on submit/modify?

Can we confgure surveys for incidents and WOs raised manually?

Hello, where can I get the documentation for this module?

Can we combine workflows of separate request for Add, Change, Delete and then add it as one request to bundle?

Sir we are unable to get close events from entuity team they are sending but we are not getting

Easy to grasp visual representations.

From where you find the command of the second job which is "copy shipment"

Hi, let Say I need to execute a AWS GLUE job on an windows agent , and my EM and Server are on Linux. Then where I need to install Node.js and CLI . (I saw the comment below to have node.js where we need to run AAPI CLI) but I am not clear on this is it where we need to configure on agent one ?my EM and CTM are with 9.21 and I checked on EM , CLI is installed but not node.js Kindly elaborate it here

Thank you

Like the company, the software is a mess, maintained by cheap Third World labor.

Hi what is meant by helix platform user named license

Nice.

How can we schedule a report weekly any videos regarding the schedule report

Thanks Laurent!

How do we use the anchor functionality?

good. Topic info is nicely explained

Simple, clear, and to the point. Thanks!

I wasn't able to hear the speaker as the audio quality was subpar. Sorry.

Can you stop using automated computerized voices? Look at servicenow videos for Gods sake! They hire RJ;s and make their training videos lively.

Brilliant video… makes peoples life so easy 👏🏻👏🏻

I've watched this three times already!

video quality is very poor unable to understand the text which are in the field

The fact that this "reporting" function still produces the reports in Windows 2003!!!!! is insane to me. You have a tool that is producing something 20 years old...

Hello, How can we extract all active product categorisation from smart reporting

only use CLI to create, how to create by api?

Hi .... if the successor job is running before the predesser job what is the issue and how can we fix it?

💯 Very Informative. Clear and helped me quite a bit