![BMCdocs](/img/default-banner.jpg)
- 1 590
- 2 713 711
BMCdocs
Registrace 20. 02. 2012
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management set of IT solutions is designed to make digital business fast, seamless, and optimized. From mainframe to mobile to cloud and beyond, we pair high-speed digital innovation with robust IT industrialization-allowing our customers to provide intuitive user experiences with optimized performance, cost, compliance, and productivity. BMC solutions serve more than 10,000 customers worldwide including 82 percent of the Fortune 500.
Videos in this channel will help you implement and use BMC Software products, suites, and solutions. These videos often also appear in our documentation on docs.bmc.com
Videos in this channel will help you implement and use BMC Software products, suites, and solutions. These videos often also appear in our documentation on docs.bmc.com
What's new in BMC Helix Business Workflows 23.3.03
Watch this video to learn about the new features and enhancements in the 23.3.03 BMC Helix Business Workflows release.
Video content:
- Introduction
- Use Ask Helix GPT to get information about cases and knowledge articles
- Create BMC Helix ITSM change request from case
- Other enhancements
For more information, see the BMC Helix Business Workflows online documentation at docs.bmc.com/docs/bwf/233/
Did this video help? Please let us know by liking, sharing, or commenting on this video.
More BMC Software official videos are coming your way! Subscribe to the BMCdocs channel or Twitter.
Video author: Kavita Gokhale
Video content:
- Introduction
- Use Ask Helix GPT to get information about cases and knowledge articles
- Create BMC Helix ITSM change request from case
- Other enhancements
For more information, see the BMC Helix Business Workflows online documentation at docs.bmc.com/docs/bwf/233/
Did this video help? Please let us know by liking, sharing, or commenting on this video.
More BMC Software official videos are coming your way! Subscribe to the BMCdocs channel or Twitter.
Video author: Kavita Gokhale
zhlédnutí: 66
Video
What's new in BMC Helix Digital Workplace 23.3.03
zhlédnutí 94Před 12 hodinami
This video provides an overview of the enhancements included in BMC Helix Digital Workplace 23.3.03. Video contents 00:00 Introduction 00:11 SRD to Catalog migration utility 00:34 Search suggestions 00:47 Label customization for cart checkout operations 01:08 Quantity field display 01:27 BMC HelixGPT updates 01:57 Learn more at docs.bmc.com For more information about the release, see the BMC On...
How to resolve issues on your own by using knowledge articles in BMC Helix ITSM
zhlédnutí 34Před 12 hodinami
Watch this video to understand how end-users refer to the relevant knowledge articles in the acknowledgment mail to resolve the issue on their own. For more information about this topic, see the BMC Online Documentation Portal at docs.bmc.com/docs/display/itsminsights233/Automatically responding to inbound emails with knowledge articles Did this video help? Please let us know by liking, sharing...
How to enable self-service in BMC Helix ITSM by providing relevant knowledge articles
zhlédnutí 32Před 12 hodinami
Watch this video to learn how to enable users to resolve issues on their own, by providing relevant knowledge articles. For more information about this topic, see the BMC Online Documentation Portal at docs.bmc.com/docs/display/itsminsights233/Configuring settings for automatic reply with knowledge articles Next, watch the Using knowledge articles in BMC Helix ITSM to resolve issues on your own...
What’s new in BMC PATROL Repository 24.3
zhlédnutí 65Před dnem
Watch this video to learn about the enhancements in BMC PATROL Repository version 24.3. For more information, see the BMC Online documentation at docs.bmc.com/docs/display/imrepo10/Release notes and notices Did this video help? Please let us know by liking, sharing, or commenting on this video. Get additional videos for this release in the product playlist here: czcams.com/play/PLibAMtD70sYHQr3...
How to access container images in BMC Helix Service Management
zhlédnutí 302Před 21 dnem
This video describes how you can access the container images required to install BMC Helix Service Management.Did this video help? Please let us know by liking, sharing, or commenting on this video.Get additional videos for this release in the product playlist here: #BMCHelixITSM videos More BMC Software official videos are coming your way! Subscribe to the BMCdocs channel.Video author: Poonam ...
How to find information to resolve incidents by using BMC HelixGPT
zhlédnutí 109Před 21 dnem
Use BMC HelixGPT for a conversational experience for finding information when working on incidents. For more information about this topic, see the BMC Online Documentation Portal at docs.bmc.com/docs/display/servicedesk233/Finding information to resolve incidents by using BMC HelixGPT. Did this video help? Please let us know by liking, sharing, or commenting on this video. More BMC Software off...
How to view data collected from Dynatrace in BMC Helix applications: Part 2
zhlédnutí 90Před 21 dnem
This video is part of a two-part video series. Watch Part 2 to learn how to view the collected data from Dynatrace across BMC Helix applications. Watch Part 1, czcams.com/video/b5OnucNOqDw/video.html to learn how to configure a connector in BMC Helix Intelligent Integrations to collect data from Dynatrace. In this video: 00:00 Introduction 00:27 Validate streams in BMC Helix Intelligent Integra...
How to collect data from Dynatrace by using BMC Helix Intelligent Integrations APIs: Part 1
zhlédnutí 139Před 21 dnem
This video is part of a two-part series. Watch Part 1 to learn how to configure a connector in BMC Helix Intelligent Integrations to collect data from Dynatrace. Next, watch czcams.com/video/I-J1qmVJBJs/video.html to learn how to view the collected data from Dynatrace across BMC Helix applications. In this video: 00:00 Introduction 00:13 Prerequisites (scopes) 00:18 Configure the source connect...
Overview of Resolution insights in BMC Helix ITSM Insights
zhlédnutí 91Před 28 dny
This video describes an overview of the resolution insights functionality using the AI Service Management capability of BMC Helix ITSM Insights. As a problem coordinator, you can view the incidents that have a similar resolution grouped together in a cluster along with their resolution insights. For more information about this topic, see the BMC Online Documentation Portal at docs.bmc.com/docs/...
How to collect attributes in BMC PATROL for Synthetic Monitoring
zhlédnutí 68Před měsícem
Watch this video to learn how to collect accuracy and availability attributes in BMC PATROL for Synthetic Monitoring. Define the accuracy errors and availability errors criteria in a script to collect the error details related to your application's accuracy and availability. Use the custom timer to monitor the time taken to run a part of a script. 0:18 Understand what accuracy and availability ...
What's new in BMC Helix Intelligent Automation 24.3
zhlédnutí 120Před měsícem
Watch this video to learn about the enhancements available in the BMC Helix Intelligent Automation 24.3 version. For more information, see docs.bmc.com/docs/helixintelligentautomation/243/24-3-enhancements-and-patches-1362885826.html Did this video help? Please let us know by liking, sharing, or commenting on this video. Get additional videos for this release at the BMC Helix AIOps playlist: cz...
What’s new in the BMC Helix Intelligent Integrations 24.3
zhlédnutí 86Před měsícem
What’s new in the BMC Helix Intelligent Integrations 24.3
How to modify a script exported from a Selenium IDE to use in BMC PATROL for Synthetic Monitoring
zhlédnutí 60Před měsícem
How to modify a script exported from a Selenium IDE to use in BMC PATROL for Synthetic Monitoring
Overview of blackout policies in BMC Helix Operations Management
zhlédnutí 56Před měsícem
Overview of blackout policies in BMC Helix Operations Management
What's new in BMC Helix Dashboards 24.3
zhlédnutí 556Před měsícem
What's new in BMC Helix Dashboards 24.3
What’s new in BMC Helix Operations Management 24.3
zhlédnutí 102Před měsícem
What’s new in BMC Helix Operations Management 24.3
What's new in BMC Helix Continuous Optimization 24.3
zhlédnutí 91Před měsícem
What's new in BMC Helix Continuous Optimization 24.3
Overview of anomaly detection in BMC Helix Log Analytics
zhlédnutí 57Před měsícem
Overview of anomaly detection in BMC Helix Log Analytics
What’s new in BMC Helix Log Analytics 24.3
zhlédnutí 49Před měsícem
What’s new in BMC Helix Log Analytics 24.3
Overview of data archive in BMC Helix Innovation Suite
zhlédnutí 216Před měsícem
Overview of data archive in BMC Helix Innovation Suite
What's new in BMC Helix Multi-Cloud Broker 23.3
zhlédnutí 74Před 2 měsíci
What's new in BMC Helix Multi-Cloud Broker 23.3
What's new in BMC Helix iPaaS 23.3.01 and 23.3.02
zhlédnutí 70Před 2 měsíci
What's new in BMC Helix iPaaS 23.3.01 and 23.3.02
How to create cases by using Quick Case in BMC Helix Business Workflows
zhlédnutí 125Před 2 měsíci
How to create cases by using Quick Case in BMC Helix Business Workflows
What’s new in BMC Helix Business Workflows 23.3.01 and 23.3.02
zhlédnutí 170Před 2 měsíci
What’s new in BMC Helix Business Workflows 23.3.01 and 23.3.02
What's new in BMC Helix Digital Workplace 23.3.02
zhlédnutí 439Před 2 měsíci
What's new in BMC Helix Digital Workplace 23.3.02
Overview of the Events page in BMC Helix Operations Management
zhlédnutí 171Před 3 měsíci
Overview of the Events page in BMC Helix Operations Management
Overview of automatic anomaly detection in BMC Helix Operations Management
zhlédnutí 201Před 3 měsíci
Overview of automatic anomaly detection in BMC Helix Operations Management
When is the release date please?
Hi, The product has been released. Please check with BMC Support or your BMC account manager for when it will be deployed to your tenant. As I can't see your organization name in the comment, I am unable to check that for you.
Based on this video, Change Managers will require permission setting of Problem User to be able to work the Known Error tickets. However, what does the Change Manager/Change Coordinator do if the Change Request requires a Problem Investigation to be generated? Do they reassign the Change to the Problem Coordinator to evaluate or create a Problem Investigation ticket? I would assume the PBI would be generated because it saves time rather than having to run through emails to track down the Problem Coordinator. Not stated here but something to think about.
Thanks for the feedback. Any user can create a problem ticket if they have the right permissions. People who fulfill multiple roles within an organization need multiple permissions. Please refer to this document for Smart IT roles and permissions: docs.bmc.com/docs/smartit213/smart-it-roles-and-permissions-1024037997.html#SmartITrolesandpermissions-basicaccessrequirements.
I guess the old Solutions option is no longer considered with Problem Management of the past? This was confusing back then as to one creating a Solution ticket when the issue was resolved and would never occur again. Did not see Solution here, thus assuming a Knowledge Article would be generated instead.
You can use the Problem Solution template to create a knowledge article to document a resolution for a problem after identifying the root cause during a problem investigation. You can create a KA from PKE, or you can relate an existing KA to PKE. Reference doc link: docs.bmc.com/docs/smartit213/overview-of-knowledge-articles-1024038452.html#Overviewofknowledgearticles-Pre-definedKnowledgeManagementtemplates.
Unfortunately, I do not agree with having the Group Coordinator of the Incident contact the Problem Coordinator to determine if a Problem Investigation is required. If a problem investigation is needed, then the Group Coordinator should generate the Problem Investigation ticket, and allow the Problem Coordinator from that point determine if the investigation is necessary or not. Just a faster means and less chatter to get the ticket out on the street and root cause corrected.
Thanks for the feedback. Multiple processes can trigger problem investigations. For example, a service desk specialist can create one if they think an underlying problem caused an incident request. This overview video provides a high-level explanation of the process. For an in-depth understanding of the process, please refer to the link in the description.
Hi the sound quality is really poor
Campos innecesarios , se preocuparon mas por el diseño que por la facilidad de trabajo. La pagina se cae cada cierto tiempo y la operatividad no ayuda en base a las funciones. Los diagramas son como una vista de lbre calc (libre office ) nada interactivo .
A couple of points / questions: - Step #4 = the variable value is missing the 'accent' (`) or 'quote marks' / 'apostrophe' (')? - so should it be like: var notetype = `$304427491$`; - Step #5 = from our environment (21.3) the string is line #162 but it we have an additiona variable named 'peopleText' in the line of code. - so what we see is: messageText = peopleText + valField_0 + ' ' + addedNoteStr + '</br>' + generateLinkForURL(valField_1) - The BMC documentation does not have the 'peopleText' variable included. It would be good if BMC clarifies the procedure.
A couple of points / questions: - Step #4 = the variable value is missing the 'accent' (`) or 'quote marks' / 'apostrophe' (')? - so should it be like: var notetype = `$304427491$`; - Step #5 = from our environment (21.3) the string is line #162 but it we have an additiona variable named 'peopleText' in the line of code. - so what we see is: messageText = peopleText + valField_0 + ' ' + addedNoteStr + '</br>' + generateLinkForURL(valField_1) - The BMC documentation does not have the 'peopleText' variable included. It would be good if BMC clarifies the procedure.
Super session
Thank you!
Useful video, thanks
Thank you!
can hackers exploit this to create a priv user ?
Where to config SNMP traps and SendAlarms to Scripts
В видео все так просто, а по факту заполнение кучи параметров руками и непредсказуемый результат в конце.
I wish AI is used more on technical videos so that we can easily understand what was said instead of us getting headaches trying to figure out what the foreign voice in the video is trying to say. Many foreigners with their thick accents and bad grammar should really consider using AI to explain the subject matter in their videos so that viewers don't get confused and frustrated.
Thanks for the comment. All our newer videos use an AI voice.
Thank you for the video 😊
Glad you liked it! :)
'PromoSM' 😃
Hi Laurent - can you tell me how you triggered the process from ITSM? can you create a filter that calls the Innovation studio process directly on submit/modify?
Can we confgure surveys for incidents and WOs raised manually?
Hello, where can I get the documentation for this module?
Hi. Here's the documentation link: docs.bmc.com/docs/sih/233/home-1255992394.html.
Can we combine workflows of separate request for Add, Change, Delete and then add it as one request to bundle?
Hello @OwN3d1n1, Thank you for your comment! The bundle in our system is designed to encompass multiple services. Each of these services can independently possess its own workflows. Furthermore, our system provides flexibility within the bundle configuration. You have the option to utilize the individual workflows associated with each service, or alternatively, you can opt for a unified workflow that applies to the entire bundle. Please let me know if you need further clarification on this matter. For more information, refer to docs.bmc.com/docs/display/dwpadv213/Bundles+1+-+Creating+a+bundle+using+individual+services Regards, Vignesh K
@@BMCdocs Hi, is there a way to duplicate the same request multiple times within a bundle?
Sir we are unable to get close events from entuity team they are sending but we are not getting
Easy to grasp visual representations.
Thanks!
From where you find the command of the second job which is "copy shipment"
Hi, let Say I need to execute a AWS GLUE job on an windows agent , and my EM and Server are on Linux. Then where I need to install Node.js and CLI . (I saw the comment below to have node.js where we need to run AAPI CLI) but I am not clear on this is it where we need to configure on agent one ?my EM and CTM are with 9.21 and I checked on EM , CLI is installed but not node.js Kindly elaborate it here
Thank you
Like the company, the software is a mess, maintained by cheap Third World labor.
Hi what is meant by helix platform user named license
Nice.
How can we schedule a report weekly any videos regarding the schedule report
Thanks Laurent!
How do we use the anchor functionality?
good. Topic info is nicely explained
Simple, clear, and to the point. Thanks!
Glad it helped! Thanks!
I wasn't able to hear the speaker as the audio quality was subpar. Sorry.
Can you stop using automated computerized voices? Look at servicenow videos for Gods sake! They hire RJ;s and make their training videos lively.
We still receive comments on our older videos that the audio quality on real people is hard to understand. Although the computerized narration is not as lively, at least it can be understood.
Brilliant video… makes peoples life so easy 👏🏻👏🏻
I'm glad you found this video helpful :-)
I've watched this three times already!
video quality is very poor unable to understand the text which are in the field
The fact that this "reporting" function still produces the reports in Windows 2003!!!!! is insane to me. You have a tool that is producing something 20 years old...
Hello, How can we extract all active product categorisation from smart reporting
only use CLI to create, how to create by api?
Hi .... if the successor job is running before the predesser job what is the issue and how can we fix it?
💯 Very Informative. Clear and helped me quite a bit