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Dear User, We are sorry for the inconvenience, In order to delete the Time sheet you will have to first delet the added useres in the shift schedule and the delet the time sheet. For any assistance you can contact our NGTeco customer support. Regards Garry NGTeco Team

Dear User, We are sorry for the inconvenience, Please check if you have entered any special charecters in the user names. If you are not able to figure out please download the ec user file by inserting the USB and select Users>Download Users and share us the file "ecuser" to ngtime@ngteco.com

Dear User, Greetings from NGTeco, We are sorry for the inconvenience caused to you. Please check if you have entered any special charecters in th user names. For any assistance you can contact to ngtime@ngteco.com. Regards Garry NGTeco Team

Dear User, Greetings from NGTeco, We are sorry for the inconvenience, Please use atleast 1 sec difference when you are customizing the schedule. If you are still facing the issue please contact our customer support and we will help you with full setup. Regards Garry NGTeco Team

Dear User, Greetings from NGTeco, We are sorry for the inconvenience, Please check if yur internet is 2.4 GHz wifi and you should be in the asme wifi range in order to use the app hassle free. For any assistance please contact our NGTeco customer support @ 770-800-2321. Regards Garry NGTeco Team

Gentile utente, saluti da NGTeco, ci scusiamo per l'inconveniente, ti chiediamo di contattare la nostra assistenza clienti NGTeco insieme al tuo ID ordine Amazon a (ngtime@ngteco.com). Ti aiuteremo sicuramente in questo argomento. Aspettando la tua risposta. Saluti Garry Team NGTeco

Dear User, We are sorry for the inconvenience, It seems that the software of the device has been corrupted. please contact us throgh NGTeco email ngtime@ngteco.com and we will help you on this matter. Regards Garry NGTeco Team

Estimado usuario: Sí, puedes ver los marcajes en tiempo real desde la aplicación, pero tendrás que estar en el mismo rango de wifi. Para cualquier ayuda, puede ponerse en contacto con nuestro servicio de atención al cliente de NGTeco. Saludos al equipo Garry NGTeco

Dear User, You will have to clear the permission of the old user and in order to do that please share us your device serial number and your are atime zone or city name and we will send you the temprory id and passowrd and you can enter the same credentials and clear the permission. For any assistance you can contact our NGTeco customer support Regards Garry NGTeco Team

Dear User, Greetings from NGTeco, With reference to your question The enquired device does not have PC connectivity. You can use NGTeco Time App from the same 2.4 GHz wifi range of the time clock or USB. For PC connectivity you can try our NGTeco Office cloud based TC1 model which has web application and NGTeco Office app and remote access. For any assistance you can contact our NGTeco customer support. Regards Garry NGTeco Team

Estimado usuario: Saludos de NGTeco. Comuníquese con nuestro servicio de atención al cliente de NGTeco al 770-800-2321 y le asignaremos un agente que lo guiará a través de la configuración y resolverá su problema. Saludos al equipo Garry NGTeco

Dear User, Please press and hold the ESC button and provide us the device serial number along with your City Name. We will send you the trmproary id and password to reset. Regards Garry NGTeco Team

Dear User, Please press and hold the ESC button and provide us the device serial number along with your City Name. We will send you the trmproary id and password to reset. Regards Garry NGTeco Team

Dear User, Greetings from NGTeco, We are sorry for the inconvenience, Request you to contact our NGTeco customer support @ 770-800-2321 and we will assign you and agent who will guide you through full setup. Regards Garry NGTeco Team

Dear User, Greetings from NGTeco, Choose America when you sign up and the you can change the time zone in the dashboard. FOr any assistance please contact 770-800-2321 and we will help you on this matter. Regards Garry NGTeco Team

Dear User, Greetings from NGTeco, We are sorry for the inconvenience, Please press and hold the ESC button and provide us the device serial number along with your city name or area time zone. We will send you the temproary id and password and you can reset the admin access. Regards Garry NGTeco Team

Estimado usuario: Saludos de NGTeco. Lamentamos el inconveniente. Le solicitamos que se comunique con nosotros @ ngtime@ngteco.com y que nos comparta un breve video sobre el problema. Lo guiaremos con la configuración completa y resolveremos su problema. Saludos al equipo Garry NGTeco

Dear User, Greetings from NGTeco, Please find the link of the software and YES you can manage the reports remotly. Regards Garry NGTeco Team

office.ngteco.com/user/login

Dear User, Greetings from NGTeco, You can connect the Time clock with LAN or 2.4 Ghz Wifi. For any assistance you can contact our NGTeco customer support. Regards Garry NGTeco Team

Dear User, We are sorry for the inconvenience, Please check if your wifi is 2.4 GHZ bandwidth. Our time clock does not support 5G. You can also try connecting the time clock by enabling your mobile hotspot at scan the QR code. For any assistance you can contact our NGTeco customer support. Regards Garry NGTeco Team