Video

The machine is using an older version of SSL and your browser doesnt support it, you can try update the firmware on the machine and then enable the newer versions of SSL in the network security settings.

Hi are you referring to a TASKalfa 3550ci or the ECOSYS M3550idn ?

A la idn pero en realidad cualquier modelo. El gateway tiene la opcion pero no resulta. incluso instalando agente local @@Aston701

Hi, that configuration key will be specific to the account that is created on the KFS server

@@Aston701 i dont have account in KFS i just looking for firmware ecosys M2026cidn can you help me for it

-Make sure the account has “SMTP” enabled within the Users - Active Users - “Scan account” -Email Apps - Manage email apps - Verify Authenticated SMTP is enabled. That did it for me

Hi, You need to use STARTLS and then make sure you disable TLS 1.0 and 1.1 in network security settings.

I know this is an old comment, but maybe this can help others as it fixed my issue: Authenticated SMTP needs to be enabled for that mailbox in the Microsoft 365 admin center. It's under Active users -> the maibox you're using -> Mail -> Manage email apps Once that's enabled, re-submit the SMTP settings in the Kyocera printer and voila! Scan to email works.

Kyocera firmware isn't publicly available but i can assist you, send me an email and we can help you update the machines aston@dbsk.co.za

@@dynamicbusinesssystems67 sure! Thank you

Hi, what machine is this on ? let me take a look at firmware release notes to see if there are any know issues with that machine,

@@dynamicbusinesssystems67 ECOSYS M3040dn and M2040. Is there a way I can monitor all my kyocera machines and have reports on their toner firmware updates etc? Currently I am using HP web deskjet however I can only monitor their toner

@@dave9545 For that monitoring you will need to speak to your local dealer and ask about Kyocera Fleet Services. If you want i send me an email and i can TeamViewer in and take a look for you.

aston@dbsk.co.za

​@@dynamicbusinesssystems67 With the help of Aston managed to get the issue fixed. It was fixed by a firmware update

Hi, You need to use STARTLS and then make sure you disable TLS 1.0 and 1.1 in network security settings. 1102 is normally incorrect username and password, also make sure you don't have 2fa enabled for that account or that the password hasn't expired

@@dynamicbusinesssystems67 I am getting the same error (0x1101) and ive changed my password, as well as copied right from the site, and nothing is working. I am at a loss. what do i do next? Also, my email address is registered to GoDaddy if that helps

@@reid118 error code 1101 could be any of these 3 problems (as in the manual) 1. Check the SMTP/POP3 server name 2. Confirm device network parameters 3. Confirm the network parameters and machine has internet please make sure there is a valid gateway and DNS server setup

@@dynamicbusinesssystems67 Is there a way to get this to work with 2FA on?

Hi, Microsoft has since disabled TLS 1.0 and 1.1 so if you go to the device security settings under network security you will see an option to untick SSL3.0/TLS1.0 and also untick TLS 1.1

Check which encryption is being used. AES / AES-GCM. Make sure SSL/TLS and TLS1.1 are off.

If you have already ensured that basic printer settings such as correct SMTP Server settings, port number and SMTP security protocol is set to STARTTLS and account credentials are correct and that MFA is not enabled on the account then see below. After spending about an 1 hour on this for a client I finally was able to get this pesky (0x3102) resolved. So just like @Dynamic Business Systems and @Scott Easdale mentioned above ensure the following is configured under "Security Settings > Network Security": For both Serverside and Clientside setings ensure that ONLY TLS 1.2 is selected and that both AES-GCM and AES encryption protocols are selected. I also went ahead and enabled SNMPv3 under other protocols however unsure if this had any impact as I didn't have more time to test. Great video btw!

@@JRE-ut2tb THANK YOU SO MUCH FOR POSTING THIS. You just saved me after 45 minutes of troubleshooting!

got 0x3102 too, ECOSYS M2640idw .. @dynamicbusinesssystems67 and @JRE-ut2tb are correct, don't forget: server side && client side

The problem has been resolved, you will need to update your computer to the latest version

HI, apologies for only responding to this now but from the machines interface/screen you are only able to set the IP, Subnet Mask and gateway. To set the DNS you will need to log in to the web interface

Well, they actually had a fix released for it after 5 days lol, docs.microsoft.com/en-au/windows/release-health/status-windows-10-2004#1570msgdesc

Microsoft has released an update that will resolve the issue. Look for new updates and install update KB5001567

They have announced a fix for this, just download the update from www.catalog.update.microsoft.com/Search.aspx?q=KB5000842. Make sure to choose the one for Windows 10 and either x86 or x64 depending on what your computer uses

The problems only occurs on Kyocera, Ricoh and Dymo printers. So if you dont have any of those then you are all good :)