- 320
- 4 484 317
altafiber
United States
Registrace 9. 11. 2009
Welcome to the official CZcams channel for altafiber, formerly Cincinnati Bell. Elevating connection for everyone we serve. Check out our CZcams for How-To Videos, Customer Education, Company Culture & More.
The Sullivans Fioptics Family
Having five children under the age of 8 is never easy, but the Sullivans know they can rely on altafiber for consistent, fast, and reliable 2-gig Internet service.
zhlédnutí: 185
Video
The Hensleys Fioptics Family
zhlédnutí 104Před 14 dny
altafiber’s 2-Gig Fioptics Internet helps keep the Hensley family connected! They’re able to video call their sons in Mongolia and Utah while having a seamless connection. We’re happy to be able to help families keep in touch even after going away for school or exploring the world.
Black Tech Week: Natural Shea Care
zhlédnutí 37Před měsícem
Here's another Black Tech Week star! Natural Shea Care has great quality skincare products with ethically sourced shea butter. #naturalsheacare #blacktechweek
Black Tech Week: The Confetti Consultant
zhlédnutí 33Před měsícem
Another Black Tech Week business! The Confetti Consultant is a full-service experiential brand curating intentional experiences. Check out the full video on our CZcams Channel. #theconfetticonsultant #blacktechweek
Black Tech Week: Shift Shoes
zhlédnutí 31Před měsícem
We're finishing the rest of Black Tech Week with some of their star businesses! Shift Shoes creates premium shoes for nurses and fills a need for many nurses working twelve-hour shifts. #shiftshoes #blacktechweek
Black Tech Week: Skin by Brownlee & Co
zhlédnutí 31Před měsícem
Another Black Tech Week business to celebrate! Skin by Brownlee & Co specializes in acne and hyperpigmentation and is working to bring back their client's confidence. Check out their page for more information. #blacktechweek #skinbybrownlee
Black Tech Week: holm
zhlédnutí 34Před měsícem
Don't miss this Black Tech Week business! holm was created to provide black creatives and entrepreneurs an easy way to house their information online. This website platform gives you all of the benefits of a mobile website-building solution without the burdens of creating one. Look up holm.site for more information. #websitebuilding #holm #blacktechweek
Black Tech Week: Clean Age
zhlédnutí 25Před měsícem
Check out this Black Tech Week business! Clean Age creates personal care products for teens. They set out to develop products with sustainable packaging for young skin. #cleanage #blacktechweek
altafiber helps Andrei Iosivas prep for his next big catch!
zhlédnutí 37Před měsícem
altafiber helps Andrei Iosivas prep for his next big catch!
BCF Grant Recipient: Cincinnati Music & Wellness Coalition
zhlédnutí 25Před 3 měsíci
BCF Grant Recipient: Cincinnati Music & Wellness Coalition
Hawaii Literacy Bell Charitable Foundation Grant Recipient
zhlédnutí 15Před 3 měsíci
Hawaii Literacy Bell Charitable Foundation Grant Recipient
CABVI Bell Charitable Foundation Grant Recipient
zhlédnutí 17Před 3 měsíci
CABVI Bell Charitable Foundation Grant Recipient
BYOC Bell Charitable Foundation Grant Recipient
zhlédnutí 26Před 5 měsíci
BYOC Bell Charitable Foundation Grant Recipient
St Mary Bell Charitable Foundation Grant Recipient
zhlédnutí 13Před 5 měsíci
St Mary Bell Charitable Foundation Grant Recipient
Uptown Consortium Bell Charitable Foundation Grant Recipient
zhlédnutí 21Před 5 měsíci
Uptown Consortium Bell Charitable Foundation Grant Recipient
altafiber's Business Calling with Webex
zhlédnutí 86Před 6 měsíci
altafiber's Business Calling with Webex
Bell Charitable Foundation: Celebrating 2 Years
zhlédnutí 60Před 6 měsíci
Bell Charitable Foundation: Celebrating 2 Years
Center for Respite Care Bell Charitable Foundation Grant Recipient
zhlédnutí 20Před 7 měsíci
Center for Respite Care Bell Charitable Foundation Grant Recipient
YWCA Bell Charitable Foundation Grant Recipient
zhlédnutí 18Před 7 měsíci
YWCA Bell Charitable Foundation Grant Recipient
Bethany House Bell Charitable Foundation Grant Recipient
zhlédnutí 29Před 8 měsíci
Bethany House Bell Charitable Foundation Grant Recipient
Access Surf Bell Charitable Foundation
zhlédnutí 17Před 9 měsíci
Access Surf Bell Charitable Foundation
Affordable Living by ERS Bell Charitable Foundation Grant Recipient
zhlédnutí 26Před 9 měsíci
Affordable Living by ERS Bell Charitable Foundation Grant Recipient
Dayton Children's Hospital and altafiber
zhlédnutí 78Před 9 měsíci
Dayton Children's Hospital and altafiber
Why are you forcing this bullshit on us. What's wrong with a normal modem? Why does everything have to involve even more data tracking when they already track enough? Whever executive from Alta fiber got the kickback from Google for this needs to have all that money shoved up their ass until they choke on it.
Hi shaybob1711 - We are sorry to learn that you have not had a great experience with us. We would like the opportunity to look into any issues and/or concerns you are having and assist in any way. Please send us an email at Socialmedia@altafiber.com. Thanks!- Amanda, Social Media Manager
They don’t make it easy! I didn’t even ask for this.😢
Hi Nancy - We are sorry to learn that you have not had a great experience with us. We would like the opportunity to look into any issues and/or concerns you are having and assist in any way. Please send us an email at Socialmedia@altafiber.com. Thanks!- Amanda, Social Media Manager
I go into Advanced Network settings click on enable IPv6 in Google Home, then change the DNS settings to ISP and save. When I get out of Advanced and then come back in IPv6 is not enabled, though the DNS settings are set to ISP.
Hi @mcandou2004- We are sorry to learn that you are experiencing an issue with your services. We would be more than happy to assist and help troubleshoot this issue with you. Please send us an email at Socialmedia@altafiber.com with your 13-Digit Account Number. Thanks!--Angi
Fioptics has done it again. They have taken their service from the worst in southwest Ohio to the worst in the state. I guess now I need to go back to college to learn how all this new stuff works. About all I can say for sure is altafiber is more fucked up than ever!!!
Hi - We are sorry to learn that you have not had a great experience with us. We would like the opportunity to look into any issues and/or concerns you are having and assist in any way. Please send us an email at Socialmedia@altafiber.com. Thanks!- Amanda, Social Media Manager
Hi
Don’t even get me started I’ve had DVR Recordings saved since 2018 and I’m highly upset to lose them. I have put up with cincy/alta crap service and high prices currently 303 a month even after I lost showtime (you would’ve thought my bill would decrease/ nope) because I didn’t want to lose my recordings!! Then today this box shows up at my house that says CONGRATULATIONS I GET AN UPGRADE!! Well it’s not really an upgrade if I have no choice and that’s now the only service you offer!! The only good thing about this is now that I have no choice but to lose my recordings I can go to SPECTRUM!!
Hello James, We are sorry to learn this. Please email us at socialmedia@altafiber.com with your 13-digit account number. Thank you! Angi
Why can't we see a mark or something to see if we are recording.
Hello Cindy! By pressing the Tivo button, selecting Menu, under settings is OnePass Manager or To Do List. Scheduled recordings can be checked in both of these areas. Thank you! Angi
Altafiber, just wanted to let you know that one of your technicians came out and they were great! Thank you
Since my husband is the one who signed us up for this new cable/fioptics service (forced to do it by Cincy Bell a couple months ago), I do not know our 13-digit account number so don't ask for it. Just please tell me two things: How do I clear the Delete Recordings cache on my altafiber/fiberoptics TV? and Do the deleted recordings add to my percentage when it says 97% full? My previous service kept WAAAAAAAYYY more of my recordings - and for a longer time period - than this one does. I watch my shows constantly (and DVR 4 childrens' show for my grandkids) and I never seem to lower that percentage. I've never seen the 'yellow dot' that threatens to delete any of my so-called 'older' programs. What's up with that anyway? I had shows saved since 2017 on our previous Cincy service - favorite documentaries I wanted to view several times, and children's educational shows (taped for an older sibling) that might have been "over the head" of a 3-year-old but as he's gotten older, they're perfect for him as a 7-year old. And I HATED losing all those programs when we were forced to change to altafiber. GRRRRRRRR!
I am sorry you are experiencing issues with your DVR box and we would be happy to have someone reach out to you to go over further the new Fioptics service. Can we get a call back number and good time to call?-- Amanda
No Alexa app to have my Echo show control the TV
Thank you Sr
Basic white girl energy
I played 7 years with the Green Bay Packers 😂
The previous system was so much better and it was so easy to access. Always having trouble losing content what a mess no instructions what we have instructions are incorrect. It doesn’t work pain in the ass.
Hi @philipbullio- We are sorry to learn that you are experiencing an issue with your services. We would be more than happy to assist and help troubleshoot this issue with you. Please send us a Direct Message with your 13-Digit Account Number. Thanks!--Angi
This is shit 🤢🤮
Standby SUCKS
Hello Cyndi, we would be happy to help. Please send us a Direct Message with your 13-digit account number. Thank you! Angi
This is taking away 3 Ethernet cables I have hardwired into the router- this is utterly useless.
Hello Cory, We would be happy to help and look into options. Please send us a Direct Message with your 13-digit account number. Thank you! Angi
This video was the worst
Hi - We are sorry to learn that you are experiencing an issue with your services. We would be more than happy to assist and help troubleshoot this issue with you. Please send us a Private Message with your 13-Digit Account Number. Thanks!--Angi
Can I program the package I paid for only and erase channels I do not receive
Hello! We would be happy to help. Please send us a Direct Message with your 13-digit account number. Thank you! Angi
How do you remove caption from tv
Hello William, For the older remotes, Press F1 three times then move left/right to cycle through settings. For the new Tivo remotes, Press B= Closed Captioning On/Off. Thanks! Angi
since we were forced into this change to google, was hoping that it would get us back Showtime/Smithsonian but nope. Still paying the same price for less channels since Jan when they dropped SHO. Now if I want those channels, guess what ? Gotta pay more to stream. Also this self install kit lacked the parts to get anymore than the 1 set top box working, forced me to go and figure out I need a network switch to make the 2nd TV work... not very happy about how this was done
Hi @darrellgordon7456- We are sorry to learn that you are experiencing an issue with your services. We would be more than happy to assist you. Please send us a Private Message with your 13-Digit Account Number. Thanks!--Angi
How do i find my list of recorded shows? I don't see a "list" button.
Hello Debbie! To find your recorded shows, Press the Tivo button to get to the Home screen, then select My Shows on the screen. Thanks! Angi
The fioptics plus service is trash. It is 720p which is the same as it was 15 years ago. Most other streaming services like CZcams TV and hulu stream at least some channels in 4k. They are also cheaper by about 50% so there is no reason to have altafiber tv service.
Hi - We are sorry to learn that you are experiencing an issue with your services. We would be more than happy to assist and help troubleshoot this issue with you. Please send us a Direct Message with your 13-Digit Account Number. Thanks!--Angi
The remote is too small for seniors. HELP
Hello! We appreciate your feedback on the remote size. The remote does have Google Voice Assistant, you only need to press the voice assistant button, and you can speak commands. You can find more on this at www.altafiber.com/getmedia/7f1d7b89-8735-46ee-bc11-da34dd2d8816/Remote-Controls.pdf Thank you! Angi
can I get a hard copy user manual for the remote? the one with the tivo icon on top?
Hello! A copy can be printed from www.altafiber.com/getmedia/7f1d7b89-8735-46ee-bc11-da34dd2d8816/Remote-Controls.pdf Scroll down the page for your remote, it should be the second remote shown. Thanks! Angi
is there a way to get more storage ?
Hello! We offer up to 150 hrs Cloud DVR. If you are interested in adding additional storage, we would be happy to help. Please send us a Private Message with your 13-digit account number. Thank you! Angi
@@altafiberI would love to but its my parents account. Can I use a SD or flash drive?
No, the equipment is not compatible with SD or Flash drive for storage. Thank you! Angi
@@altafiber I have to share with 4 other people and the storage is only 13gb and iso we can only have very limited shows
We would be happy to have a representative reach out to discuss more DVR options. Please send us a Private Message with your 13-digit account number and best contact number. Thanks! Angi
What happened to the channel 598!
Hello! Game+ is channel 224. Thank you! Angi
Hi. Where do I find my recordings and how do I delete them?
Hello Mister J.J. You can find your recordings under My Shows on the home screen. Select your recording, and you will have playback and delete options. Thank you! Angi
@@altafiber I will try that. Thanks.
Absolute trash. Don’t buy
Hi - We are sorry to learn that you are experiencing an issue with your services. We would be more than happy to assist and help troubleshoot this issue with you. Please send us a Private Message with your 13-Digit Account Number. Thanks!--Angi
Altafiber/ android is the worst
Hi @wrbeglin- We are sorry to learn that you are experiencing an issue with your services. We would be more than happy to assist and help troubleshoot this issue with you. Please send us a Private Message with your 13-Digit Account Number. Thanks!--Angi
@@altafiber Have to unplug and /or reconnect to the internet routinely. Funny, I also have CZcams TV and never have that issue with it. going wireless with Android was a mistake and we're now all stuck with it.
Hi Bill - We are sorry to learn that you are experiencing an issue with your services. We would be more than happy to assist and help troubleshoot this issue with you. Please send us a Private Message with your 13-Digit Account Number. Thanks!--Angi
It's zero. Eero is junk. I had to constantly reset my eero router until I got mad and bought a nice asus rog rapture router. No issues since
Hogwash. Leaving this outfit
Hello! We would be happy to help. Please send us a Direct Message with your 13-digit account number. Thanks! Angi
Where was this filmed?
So what is the erro for if this already gives you WiFi?
Hello! The Eero gateway would provide your wifi network and connection. Thanks! Angi
Awesome work, you all should be proud ❤😊
Does the Tivo device come preinstalled with other streaming services besides Netflix?
Hello! Apps can be selected during set up, and can always be added manually later. Thanks! Angi
Does the Tivo device come preinstalled with streaming services besides Netflix?
So I am going to pay extra each month, I have to install my new equipment and then I have to return the old equipment or be charged. Does anyone besides me think this is ridiculous? And who is going to teach us how to use it? Me, that's what I thought. Great customer service.
Hello, We would be happy to help! Please send us a Private Message with your 13-digit account number. Thank you! Angi
This is ridiculously too complicated for the older generations. Being able to click record and record an entire series was so much easier. Now I’m going to have to teach my parents how to use this and I’m not even sure I know how!
Hello! We are sorry to hear this and would be happy to help. Please send us a DM, and we would be happy to help troubleshoot the issue with you! Thanks! Angi
agree. i am 75 and having a terrible time
Hello Cindy, We are sorry to learn this and would be happy to help. Please reach out to us at SocialMedia@altafiber.com with your 13-digit account number and description of the issues you are encountering. Thank you! Angi
There are perspectives that happen, it is always an Asset supply that reconciles the inventories. NON Reverse or reversal.
Thank you
Can not find data jack or ONT
Hi - We are sorry to learn that you are experiencing an issue with your services. We would be more than happy to assist and help troubleshoot this issue with you. Please send us a PM with your 13-Digit Account Number. Thanks!--Angi
How do I retrieve my favorites list
Hello! In Settings Menu, under User Preferences, you will find Favorite Channels. If you need further assistance, please send us a Private message with your 13-digit account number. Thank You! Angi
Wanted to check this place out since I live in town...until I heard the "woke talk" one minute in...no thanks.
Hi Ms Kathy Wade ❤
How’s life?~ you uploaded nice view~ goodbye,Altafiber!
Worked for Rico Grant as a bouncer for one of his clubs for a hot minute, well educated and professional individual. Glad to have met him, it’s funny because i work at Alta fiber now💯.
Where do I drop off equipment
Locations please
I paid my final bill yesterday where can I drop off equipment
Hello Brenda! Thank you! The equipment can be returned to any altafiber retail location. If we can assist further, please let us know! Thanks! Angi
Hello Brenda! Here are our Retail locations: West Chester 7731 Tylersville Rd, Lebanon 1525 Genntown Dr Suite A7, Western Hills 5579 Glenway Ave, Florence 7688 Mall Rd., Anderson 7642 Beechmont Ave, Kenwood 7565 Kenwood Rd, Fairfield - Jungle Jims 5440 Dixie Hwy, and Dayton 230 Webster St Thank you! Angi
Where do I drop off equipment