Tech Life Stories
Tech Life Stories
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Valerie Wilson – Managing Different Tech Cultures
Valerie is an ITIL Strategic Leader and currently working as Service Operations Director for BT. She has had a squiggly career working at BT for the past 22 years. She is a board member at ITSMF and is currently launching ‘Women in ITSM’ community of practice.
Top 3 takeaways
1. Managing different tech cultures 19:00
2. ITSMF involvement 29:09
3. Women in Tech 39:40
Guest LinkedIn profile - www.linkedin.com/in/valerie-wilson-5a207b118/
Sponsored by Russell King Associates - www.russellkingassociates.com/
Find Kaan Azmi on LinkedIn - www.linkedin.com/in/kaanazmi/
Find the latest news - www.techlifestories.com
zhlédnutí: 6

Video

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Sara Beyer - The Success of Work-Life Balance
zhlédnutí 170Před 21 hodinou
Sara works for a software house as Head of Business Process & Intelligence. She discusses her varied career before entering the tech world. She is an American working in Spain and is passionate about work-life balance. Top 3 takeaways 1. Business Process Triangle 24:12 2. Success of Work-Life Balance 34:21 3. Working in another country 54:40 Guest LinkedIn profile - www.linkedin.com/in/sarabeye...
Greg Riddle - Recharging the Batteries1:02:33Greg Riddle - Recharging the Batteries
Greg Riddle - Recharging the Batteries
zhlédnutí 102Před 14 dny
Greg is an experienced IT Service Operations and IT Service Management Leader with certifications in ITIL and Prince2. He has worked in the MSP sector for 17 years however last year moved to a software house where he managed to refresh his career. Top 3 takeaways 1. Apprenticeships over a degree 19:25 2. Recharging the batteries 41:58 3. Frameworks that offer value 55:38 Guest LinkedIn profile ...
Simon Kent - Stroke Survival: From Recovery to Thriving1:23:51Simon Kent - Stroke Survival: From Recovery to Thriving
Simon Kent - Stroke Survival: From Recovery to Thriving
zhlédnutí 10Před 21 dnem
Simon is an expert in IT Service Management and currently runs his practice with his wife and focuses on personal, business, and digital transformation. He experienced a life-changing brain haemorrhage stroke in 2021 and wrote a book called ‘The Gift’ talking through his experience of stroke survival. Top 3 takeaways 1. The role of BRM 08:20 2. Stroke survival 44:45 3. Disability acceptance 01:...
Patrycja Sobera - Developing an Experience Management Office1:10:33Patrycja Sobera - Developing an Experience Management Office
Patrycja Sobera - Developing an Experience Management Office
zhlédnutí 6Před 28 dny
Patrycja is an award-winning Service Delivery Professional who thrives in highly pressurised situations and runs high-profile teams, projects and services. Patrycja is currently the Global Vice President of Digital Workplace at Unisys and has certifications in ITIL, Price2 and Six Sigma. Top 3 takeaways 1. Leading by example 11:23 2. The value that tech delivers 27:33 3. Developing an experienc...
Megan Leadbetter - Succeeding and failing in front of your team1:07:33Megan Leadbetter - Succeeding and failing in front of your team
Megan Leadbetter - Succeeding and failing in front of your team
zhlédnutí 26Před měsícem
Megan is an ITILv4 Strategic Leader and currently working as Head of IT Operations at SoftCat, a leading IT infrastructure provider. She’s a rare breed loyal to SoftCat in various roles over the past 11 years. She is skilled in strategy development, vendor management, budget control, and optimising IT operations for organisation success. She has exceptional communication skills, building strong...
Simon Gale - The impact of leadership and culture59:51Simon Gale - The impact of leadership and culture
Simon Gale - The impact of leadership and culture
zhlédnutí 14Před měsícem
Simon is an experienced IT Service Manager passionate about leadership and culture. ITIL certified and led ITIL adoption within his previous businesses allowing IT services to be delivered consistently. A Lean Six-Sigma certification has allowed him to work on projects to drive efficiencies and cost savings to the business. Show description. Top 3 takeaways 1. Change of leadership style 16:43 2...
Iain Russell - The importance of building a tech network1:04:42Iain Russell - The importance of building a tech network
Iain Russell - The importance of building a tech network
zhlédnutí 6Před měsícem
Iain is an experienced Tech Leader with over 20 years of experience in software and service delivery. He is passionate about mentoring high-performing teams which comes across passionately in this episode. Iain holds multiple certifications including ITIL4, Lean, Scrum Master & Product Owner. Iain talks about the importance of building a tech network and how you can use personal hobbies to do t...
Tim Mills - Back to basics with ITIL31:06:05Tim Mills - Back to basics with ITIL3
Tim Mills - Back to basics with ITIL3
zhlédnutí 51Před měsícem
Tim has over 25 years experience in IT Service Management, managing and transforming IT Services. Tim is the Founder of ITSM People a team of consultants supporting clients across IT and Enterprise Service Management with accreditations across ITIL, SIAM, DevOps and Agile. Top 3 takeaways 1. What is IR35? 25:14 2. Back to basics with ITIL3 51:12 3. Encouraging the next generation into ITSM 55:1...
Weston Morris - Utilising Data in Experience Level Agreements1:03:09Weston Morris - Utilising Data in Experience Level Agreements
Weston Morris - Utilising Data in Experience Level Agreements
zhlédnutí 71Před 2 měsíci
Weston is the Global Strategy Director for Digital Workplace at Unisys. He is a rare breed as he has worked there his entire career. Weston is passionate about end users and finds ways to apply disruptive trends and efficiencies for their happiness. Weston is no stranger to podcasts as he runs his own show called ‘Digital Workplace Deep Dive’. Top 3 takeaways 1. Dex tools and data 38:07 2. Chal...
Mark Boyer - Less is More1:00:03Mark Boyer - Less is More
Mark Boyer - Less is More
zhlédnutí 234Před 2 měsíci
Mark has over 30 years experience working in the technology sector. He is a dynamic & visionary IT Leader driving transformation & organisational change. An expert in Operating Model Implementation and an influential people leader with exceptional presentation skills. Top 3 takeaways 1. Less is More 09:12 2. Can businesses keep up with technology 26:10 3. Will AI be the end of Service Desks 52:...
Gemma Lavin - The future of AI in the education sector1:08:10Gemma Lavin - The future of AI in the education sector
Gemma Lavin - The future of AI in the education sector
zhlédnutí 25Před 2 měsíci
Gemma is a Prince2 Practitioner who leads digital transformations, change management, system integrations, implementations and automation. She has spent most of her career in the education sector and is currently Director of Strategy and Innovation for Haberdashers Academies Trust South. Top 3 takeaways 1. Growing a network of thought leaders through networking 36:00 2. Using a coach to help wi...
Georgina Otubela - Beating Imposter Syndrome1:00:04Georgina Otubela - Beating Imposter Syndrome
Georgina Otubela - Beating Imposter Syndrome
zhlédnutí 20Před 2 měsíci
Georgina is an ITIL4, Prince2 certified IT Service Delivery Manager. She has proven throughout her career how ambitious she is with natural progression and promotion. She is the Co-Founder of ‘Women of ITSM’ an initiative to support a growing community of women in the ITSM world. She has mentored many women as part of the Reed Women in Tech programme. Top 3 take aways 1. Beating imposter syndro...
Alan Nance - The emergence of XLA's56:45Alan Nance - The emergence of XLA's
Alan Nance - The emergence of XLA's
zhlédnutí 15Před 3 měsíci
Alan is a Strategic Technology Leader and the pioneer of ITIL and ITSM. He has successfully launched XLA’s (experience level agreements) that have been adopted by major organisations globally. His work has been recognised with awards such as the "Most Promising Digital Experience Consulting Company" in 2021. HDI recognized Alan as a top-25 Thought Leader in 2023. Top 3 takeaways 1. You either h...
Charlotte Picker - being a generalist in tech1:03:54Charlotte Picker - being a generalist in tech
Charlotte Picker - being a generalist in tech
zhlédnutí 31Před 3 měsíci
Charlotte Picker is a self-confessed generalist across operations and technology. A Prince2 and Scrum Master certified individual with extensive experience across PMO, Programme, Project & Product Management. She is a regular guest on podcasts and co-hosts ‘Careers & Coffee’ podcast where she is a creative career conversationalist. Top 3 takeaways 1. Being a generalist in tech 01:20 2. The secr...
Sophie Hussey - recruiting women in tech1:04:27Sophie Hussey - recruiting women in tech
Sophie Hussey - recruiting women in tech
zhlédnutí 19Před 3 měsíci
Sophie Hussey - recruiting women in tech
Lucy Grimwade - allyship for women in the workplace1:05:34Lucy Grimwade - allyship for women in the workplace
Lucy Grimwade - allyship for women in the workplace
zhlédnutí 27Před 3 měsíci
Lucy Grimwade - allyship for women in the workplace
Indy Bhamber - Is there a place for micro management in tech?1:00:00Indy Bhamber - Is there a place for micro management in tech?
Indy Bhamber - Is there a place for micro management in tech?
zhlédnutí 32Před 3 měsíci
Indy Bhamber - Is there a place for micro management in tech?
Daniel Breston - The importance of tackling Mental Health1:10:30Daniel Breston - The importance of tackling Mental Health
Daniel Breston - The importance of tackling Mental Health
zhlédnutí 11Před 4 měsíci
Daniel Breston - The importance of tackling Mental Health
David Barrow - why listening to your service desk will fix tech in your organisation.1:05:15David Barrow - why listening to your service desk will fix tech in your organisation.
David Barrow - why listening to your service desk will fix tech in your organisation.
zhlédnutí 66Před 4 měsíci
David Barrow - why listening to your service desk will fix tech in your organisation.

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