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Hi there, we are always looking to develop new products, but currently we don't make an AP battery-powered rear roller mower. Many thanks, STIHL GB

@@STIHLGB I know ha, that's why I commented saying that!

@@boo-urnsthesecond Thank you for commenting, it shows there is a demand for it which helps us make the argument for developments. Many thanks, STIHL GB

Hi there, the MS 881 is the most powerful chainsaw in the market with the highest displacement of 121.6 cc and engine power of 6.4 kW. Many thanks, STIHL GB

Absolutely! Such an exciting approach to doing things differently!

Thanks for the feedback, I've passed that on to our product team. Thanks, STIHL GB

Hi, thank you for your message. You can find the Recommended Retail Price in Great Britain for all of our petrol lawn mowers here: www.stihl.co.uk/en/c/lawn-mowers-97983?facets=drive%3APetrol We would recommend speaking to your nearest STIHL Approved Dealer for more information. Thanks, STIHL GB

Hi, thanks for your comment. This is the channel for STIHL Great Britain and I'm afraid we don't know when products will launch in other countries. To find out, we suggest you get in contact with STIHL India. You can find their contact details here: www.stihl.in/en Thanks, STIHL GB

Hi, thanks for your comment. Yes, as described in the video a horizontal cut is safely achievable with this machine. We recommend that you read the Instruction manual before starting work to cover other aspects such as the reactive forces. The most important considerations with this cut is that the kick back areas of the blade, and side loading is avoided. Thanks, STIHL GB

Glad to hear it! Enjoy using it!

Hi, thank you for your comment and sorry to hear about the issues you have had. We do understand the feedback about the tip protector, and we'd like to help resolve the issue. Please could you email technical@stihl.co.uk and let them know about the tip protector problem, as well as any other feedback you have about the HSA 100 and they can look into it for you. Thanks, STIHL GB

Hi there, thank you for your comment. As you set up the machine in the connected App it will tell you where to position the device on the tool. On the MSA 220 it goes on the opposite side of the casing to the guide bar, on the side of the battery compartment. On the BGA 86, it goes above the 'BGA 86' badge on the grey part of the casing, just in front of the handle. We hope this helps, many thanks, STIHL GB

Thanks for your comment. I think you've tried all of the obvious solutions, so I'm afraid I think taking it back to your nearest STIHL Approved Dealer is the best option at this stage. Thanks, STIHL GB

Hi, thanks for your comment. If your friend has had the FSA 57 for a while, it's possible they may have the old version of the head, which uses 2.0mm line. The new version of the head only takes 1.6mm line, I'm afraid. However, if it doesn't seem to be working properly, we would recommend taking it back to a STIHL Approved Dealer and they can take a look at it for you. Thanks, STIHL GB

Thanks for your comment and I'm sorry to hear about this. We always recommend soaking the line in water for 24 hours before first use as that will help soften the line, make it less brittle and last for longer. Thanks, STIHL GB

Thanks for your comment. As STIHL Great Britain, I'm afraid we don't know availability in India. If you contact STIHL India, they will be able to help you. You can find their contact details here: www.stihl.in/en/service-events/contact Thanks, STIHL GB

Thanks for your comment. It's due to be available in Great Britain in autumn. Thanks, STIHL GB

Thanks for your comment. The white cover is mainly to stop the line unravelling before it gets used - it's not actually necessary once the spool is on the tool, and it works just as fine without it on, which is why we say it can be discarded in the video. I hope that helps, thanks, STIHL GB

Thank you for your comment and I'm sorry to hear about the issues you have been experiencing. Have you spoken to our Customer Services team at all? You can adjust the rain sensors so that it will still mow in the rain, although we wouldn't recommend having it mowing the lawn if it is really heavy rain or the lawn is sodden. Thanks, STIHL GB

Thanks for your comment. Do you have the AutoCut 3-2 mowing head on your grass trimmer? If so, it should have the orange fan wheel on it. If not, then you may have a different mowing head - which grass trimmer model do you have? Thanks, STIHL GB

@@STIHLGB Thanks for the reply. I have a FSA57 but it has an AutoCut 2-2. How can I change this mowing head.

@@johnmuscedere5767 thank you for your comment. I think you might have an FSA 56 rather than an FSA 57 (the FSA 56 was the predecessor to the 57 and came with an AutoCut 2-2 head as standard). There are some instructions in this video here showing you how to change the line spool in the AutoCut 2-2. Does this help at all? Thanks, STIHL GB

@@STIHLGB Hello. No, I definitely have a FSA57 with a Auto-cut 2-2. I verified this in the instruction manual. I just would like to replace the Auto-cut 2-2 since it is damaged. There is no mention of this in the instruction manual. I have no trouble spooling the line. Thanks.

@@johnmuscedere5767 are you based in Great Britain? We definitely don't sell the FSA 57 with the AutoCut 2-2 here in GB, so unfortunately we don't have any video instructions for it. If it's not clear in the instruction manual, and you don't want to take it back to a dealer, then we would suggest you contact STIHL Customer Services and they may be able to provide some additional support. If you are based in Great Britain, then you can do that by emailing enquiries@stihl.co.uk, but if you are based outside of GB, then you can find contact details for the other STIHL subsidiaries around the world here: corporate.stihl.com/en/footer/contact/distribution-worldwide Thanks, STIHL GB

Thanks for your comment. One thing to try would be to re-wind the spool less tightly, even if it means making the length of line shorter to accommodate this. I hope this helps, thanks, STIHL GB

Hi, thanks for your comment. The tool only versions have just arrived in our Distribution Centre, so they will start to be sent to our dealer network later this week. Thanks, STIHL GB

@@STIHLGB so the STHL RM 453.3 PV. Will be in the uk this week? Why is my supplier saying end of July??? Do you guys actually know what you’re doing?

@@user-fv8rn4gi3x sorry, but I assumed you were talking about the ASA 20 in the video. Your STIHL dealer is correct - the RMA 453.3 PV is due in at the end of July. Thanks, STIHL GB

Hi there, thank you very much. Unfortunately, we don't have any insight into the making of the Ad. Many thanks, STIHL GB

Hi there, we're really sorry to hear that. Unfortunately, we can't speak to how support works in the US, but from the sound of the issue the best thing you could do is take it to a dealer. The STIHL Approved Dealer network is there to provide support with exactly this type of problem where a physical repair is needed. I am sure our colleagues at STIHL USA will get back to you as soon as possible, many thanks STIHL GB

Hi, thanks for your comment. If you can't take the head apart as shown in the video, we would recommend taking it to your nearest STIHL Approved Dealer for them to take a look at? Thanks, STIHL GB

Hi Brian, thank you for your comment. AutoCut C 3-2 is compatible with the FSA 30, but it will dramatically reduce the operating time compared to using the standard PolyCut head with blades (included with the tool). We would only recommend using the AutoCut head if you have multiple spare batteries. And, thank you for pointing out the error on the website. The FSA 30 is a new tool and the compatible accessories have not been updated yet, but this will be amended very soon. Many thanks, STIHL GB

​@@STIHLGB Hello Stihl GB. Thank you for the very quick reply and advice. I decided to buy the package since i can use the extra batteries on my GTA 26. Thanks. Brian.

Hi Craig, sorry to hear that. If you are finding that the line is constantly breaking, it may be worth looking into a grass trimmer that can take a thicker line or a duro-cut mowing head. You can find out more about which type of line is best in which situations, on our website here www.stihl.co.uk/en/garden-ideas-and-advice/power-tool-maintenance/grass-trimmer-tips/replacing-trimmer-line#choosing-trimmer-line

Hi there, unfortunately the plastic sleeve on the replacement pre-wound line spool is not designed to be removed. Our technical team would normally cut it to remove it, and replace with a new spool. Many thanks, STIHL GB

Hi Craig, thank you for your comment. A good trick to make your blades less brittle is to soak them in water overnight. It will make them more supple and help them to last longer. Many thanks, STIHL GB

Thanks for your comment, and we're sorry to hear you feel this way. I will pass this feedback on to our Product team. Thanks, STIHL GB