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StrataCom Inc.
Registrace 17. 02. 2017
StrataCom is an IT Service Management professional services and consulting firm providing graceful solutions to enterprise-level clients since 1997. Our mastery of this technology greatly benefits our clients who look to us to successfully move their visions from concept to reality.
Contact StrataCom today if you are interested in engaging our experts to lead your new implementation, effortlessly upgrade your environment to the latest version, provide exceptional managed services, author a seamless integration, or maximize your investment by customizing the application to match your business processes.
Jira Service Management and Cherwell
Contact StrataCom today if you are interested in engaging our experts to lead your new implementation, effortlessly upgrade your environment to the latest version, provide exceptional managed services, author a seamless integration, or maximize your investment by customizing the application to match your business processes.
Jira Service Management and Cherwell
Unlocking IT Success: Wex's Journey with Jira Service Management
Unlocking IT Success: Wex's Journey with Jira Service Management showcases how Wex harnessed the power of Jira Service Management (JSM) to streamline workflows and enhance service delivery. Join us as we explore the key features of JSM, including asset management, ticket management, and data import processes that transformed Wex's IT operations.
In this engaging webinar, Paul Buffington, along with Brian Taylor from Wex and Tony Mottes from StrataCom, share insights on the challenges Wex faced with their legacy ITSM solution and how they successfully migrated to JSM. Discover how they improved accuracy and completeness in their service requests, automated over 1,000 access requests monthly, and revitalized their knowledge base, creating a culture of continuous improvement.
Don't miss this opportunity to learn about the innovative capabilities of Jira Service Management and how it can enhance your organization's service management practices. Watch now to unlock your team's potential and drive IT success!
#JiraServiceManagement #CustomerExperience #IncidentManagement #ModernSupport #LiveWebinar
CHAPTERS:
00:00 - Welcome
00:38 - Atlassian System of Work Overview
05:31 - Companies Switching to Jira Service Management
07:21 - Introductions
10:15 - Wax’s ITSM Journey Background
11:08 - Challenges with Legacy ITSM Solutions
18:42 - What Stood Out to Wax about JSM
20:38 - Working with Stratacom
20:50 - Choosing the Right Vendor
22:50 - Transitioning to Jira Service Management
30:10 - JSM Implementation Journey
31:07 - Benefits of Jira Service Management
34:30 - Future Plans for the WAX Team
37:07 - Advice for JSM Implementation
44:20 - AI and Reporting in JSM
47:02 - Service Catalog and Portal Features
50:07 - Future of Jira Service Management
51:11 - AI Integration in JSM
52:20 - Using JSM with Other ITSM Tools
54:12 - Multi-Tenant Support in JSM
59:34 - Thank You to Tony and Brian
59:49 - Closing Remarks
In this engaging webinar, Paul Buffington, along with Brian Taylor from Wex and Tony Mottes from StrataCom, share insights on the challenges Wex faced with their legacy ITSM solution and how they successfully migrated to JSM. Discover how they improved accuracy and completeness in their service requests, automated over 1,000 access requests monthly, and revitalized their knowledge base, creating a culture of continuous improvement.
Don't miss this opportunity to learn about the innovative capabilities of Jira Service Management and how it can enhance your organization's service management practices. Watch now to unlock your team's potential and drive IT success!
#JiraServiceManagement #CustomerExperience #IncidentManagement #ModernSupport #LiveWebinar
CHAPTERS:
00:00 - Welcome
00:38 - Atlassian System of Work Overview
05:31 - Companies Switching to Jira Service Management
07:21 - Introductions
10:15 - Wax’s ITSM Journey Background
11:08 - Challenges with Legacy ITSM Solutions
18:42 - What Stood Out to Wax about JSM
20:38 - Working with Stratacom
20:50 - Choosing the Right Vendor
22:50 - Transitioning to Jira Service Management
30:10 - JSM Implementation Journey
31:07 - Benefits of Jira Service Management
34:30 - Future Plans for the WAX Team
37:07 - Advice for JSM Implementation
44:20 - AI and Reporting in JSM
47:02 - Service Catalog and Portal Features
50:07 - Future of Jira Service Management
51:11 - AI Integration in JSM
52:20 - Using JSM with Other ITSM Tools
54:12 - Multi-Tenant Support in JSM
59:34 - Thank You to Tony and Brian
59:49 - Closing Remarks
zhlédnutí: 65
Video
Create a Dynamic IT Dashboard: Step-by-Step Guide
zhlédnutí 59Před 2 měsíci
How to Create a Dynamic IT Dashboard in Jira Service Management: Step-by-Step Guide Dive into our comprehensive, step-by-step guide on how to create a dynamic IT dashboard in Jira Service Management! Join Eric Krueger from StrataCom as he walks you through setting up a powerful dashboard gadget to streamline your workflows, improve accuracy and completeness, and gain valuable insights into your...
Boost Your CMDB Strategy with Virima: A Must-See Demo
zhlédnutí 57Před 2 měsíci
🚀 Boost Your CMDB Strategy with Virima: A Must-See Demo Discover how Virima can elevate your CMDB strategy in this comprehensive demo! Join Laura Walker, ITSM Advocacy Director at StrataCom, and Will Johnson, Director of Strategic Alliances at Virima, as they explore the key features of Virima's CMDB solution, from discovery to service mapping. Learn how to streamline your workflows, improve ac...
Comparing Workflow Management: Cherwell vs. Jira Service Management
zhlédnutí 137Před 2 měsíci
Welcome to "Cherwell vs. Jira: The Ultimate Workflow Showdown"! In this comprehensive webinar hosted by Stratacom, a Platinum Atlassian partner specializing in IT Service Management (ITSM), we dive deep into the world of workflow management software, comparing Cherwell and Jira Service Management (JSM) side by side. Join our ITSM experts as we explore the key features of both platforms, helping...
Barcode Scanner Update: Mass Update for Jira Service Management
zhlédnutí 133Před 4 měsíci
Transform your asset management effortlessly with these innovative GSM tricks, brought to you by Eric Krueger from StrataCom. Dive into the latest functionalities of our GSM assets mobile client, now available on both desktop and mobile. Discover how to streamline your workflows by scanning directly into actions, allowing for quicker edits and updates. Explore the key features that enable you t...
Portfolio and Program Management (PPM) for Jira Service Management
zhlédnutí 214Před 6 měsíci
Looking for a Simplified but Comprehensive Portfolio and Program Management (PPM) option for Jira Service Management? Look no further! Portfolio and Program Managers face a unique set of challenges when attempting to track goals, progress, and spend. Standard Project Management techniques don’t align. The StrataCom solution answers the call by calibrating the delivery of both Operations and Pro...
Fall in Love with Jira Service Management Demo
zhlédnutí 1,4KPřed 6 měsíci
Discover how Jira Service Management is revolutionizing IT cost management in our latest webinar. We dive deep into the real ROI insights that Jira Service Management offers, exploring the key features that streamline your workflows, improve accuracy and completeness, and ultimately reduce your IT expenses. Our experts at Stratacom, a platinum Atlassian partner, share their extensive experience...
Jira Service Management Roadmap Webinar
zhlédnutí 378Před 8 měsíci
Welcome to the latest video from StrataCom, where we bring you insights from the Jira Service Management Roadmap Webinar of December 2023. Join host Laura Walker and special guest Ken Connally as they delve into the in-depth discussion, announcements, challenges, and advancements shared during the webinar. From highlighting the capabilities of the Atlassian platform to the roadmap for Jira Serv...
Hardware Asset Management in Jira Service Management (JSM) by Atlassian
zhlédnutí 1,9KPřed 9 měsíci
Join us for an informative webinar on hardware asset management in Jira Service Management (JSM) featuring industry experts Rod Schmidt from Atlassian, Steve Jones (President), and Eric Krueger from StrataCom. In this session, we explore the key features and benefits of JSM's asset module, how it integrates with the asset system, and its capabilities for tracking and managing assets. Discover h...
Enhancing Hardware Asset Management Using Barcode Scanning in Jira Service Management
zhlédnutí 460Před 11 měsíci
In this video, Eric Krueger, will be sharing his insights on the topic of Jira Service Management and hardware asset management. Eric takes us through a demo of StrataCom's native mobile client, showcasing its powerful barcode scanning capabilities for managing assets. From scanning barcodes and QR codes to NFC tags and even OCR scanning, Eric demonstrates how easy and efficient it is to add la...
Cherwell to Jira Service Management Migration Deep Dive Webinar Sept 2023
zhlédnutí 445Před 11 měsíci
Change doesn’t need to be hard: How to migrate from Cherwell to Jira Service Management With little new development and an outdated user interface, Cherwell's hard-to-navigate platform is stuck in the past. Now is the time to consider moving to Atlassian’s Jira Service Management. JSM offers a robust, modern alternative with a user-friendly interface that connects Dev, IT Ops, and business team...
Creating and Managing Tickets in Microsoft Teams for Jira Service Management in 4 minutes
zhlédnutí 2,7KPřed rokem
Eric Krueger introduces us to the amazing world of the the power of Microsoft Teams integration with Jira Service Management. Developed by Atlassian, this bot brings together the power of Jira and Microsoft Teams, making collaboration and project management a breeze. Eric will walk us through the various functionalities of this incredible tool, from creating incidents and adding comments in Jir...
Streamlining Ticket Management with Jira Service Management: Tips and Tricks
zhlédnutí 9KPřed rokem
In this video we will be diving into the world of ticket management and problem resolution within the powerful automation platform, Jira Service Management. We discuss the various options for handling tickets, such as assigning them based on workload or routing them into specific queues based on their attributes. We'll also explore how different types of requests and VIP users can be given cust...
Streamlining Your Migration to Jira Service Management StrataCom's Migration Toolkit Unveiled #JSM
zhlédnutí 65Před rokem
If you're considering a move to Jira Service Management (JSM), you're in luck. Our knowledgeable panel will walk you through the process and delve into the intricacies of StrataCom's migration toolkit. Have questions about how to seamlessly transition from your current platform? The custom mapping tool within the toolkit has got you covered. This toolkit is a game-changer, providing pre-built m...
Streamlining Workflows: Unlocking Efficiency with the Jira Service Management Automation Platform
zhlédnutí 85Před rokem
In this video we share insights on how to effectively automate using the Jira Service Management (JSM) automation platform. We walk through the simplicity of defining new service requests and automation rules within the platform. We explain how actions, such as issue creations or field changes, can trigger automation. We also explore the different ways automation can be triggered, whether it's ...
Streamlining Asset Management: Importing & Maintaining Data in the CMDB for Jira Service Management
zhlédnutí 593Před rokem
Streamlining Asset Management: Importing & Maintaining Data in the CMDB for Jira Service Management
Streamlining Asset Management: Customizable Object Schemas & Data Import in Jira Service Management
zhlédnutí 3KPřed rokem
Streamlining Asset Management: Customizable Object Schemas & Data Import in Jira Service Management
Empowering Teams with Automation for Onboarding and DevOps using Jira Service Management
zhlédnutí 130Před rokem
Empowering Teams with Automation for Onboarding and DevOps using Jira Service Management
Unleashing the Power of Dashboards: Creating, Customizing & Sharing Insights Jira Service Management
zhlédnutí 320Před rokem
Unleashing the Power of Dashboards: Creating, Customizing & Sharing Insights Jira Service Management
Support Desks vs Operations Teams: Finding Harmony in Incident Management w/ Jira Service Management
zhlédnutí 61Před rokem
Support Desks vs Operations Teams: Finding Harmony in Incident Management w/ Jira Service Management
Enhancing User Experience: Exploring the Self-Service Portal in Jira Service Management
zhlédnutí 574Před rokem
Enhancing User Experience: Exploring the Self-Service Portal in Jira Service Management
Streamlining Customer Interactions: Initiating and Tracking Tickets on Slack or Microsoft Teams
zhlédnutí 58Před rokem
Streamlining Customer Interactions: Initiating and Tracking Tickets on Slack or Microsoft Teams
Visualizing Workflows and Tracking SLAs: Jira Service Management Data Center vs. Cloud
zhlédnutí 343Před rokem
Visualizing Workflows and Tracking SLAs: Jira Service Management Data Center vs. Cloud
Why Jira Service Management is a Great Alternative to Cherwell
zhlédnutí 61Před rokem
Why Jira Service Management is a Great Alternative to Cherwell
Routing Tickets and Accelerating Response in Jira Service Management
zhlédnutí 322Před rokem
Routing Tickets and Accelerating Response in Jira Service Management
Create a Cherwell Ticket with StrataCom's Microsoft Teams SmartBot
zhlédnutí 149Před rokem
Create a Cherwell Ticket with StrataCom's Microsoft Teams SmartBot
Jira Service Management Demonstration Meeting Recording
zhlédnutí 659Před rokem
Jira Service Management Demonstration Meeting Recording
An introduction to Jira Service Management - a recorded demo.
zhlédnutí 839Před rokem
An introduction to Jira Service Management - a recorded demo.
Create a ticket in Cherwell or Ivanti ISM from Microsoft Teams
zhlédnutí 977Před rokem
Create a ticket in Cherwell or Ivanti ISM from Microsoft Teams
Die spinnen die Römerinnen. 😊
Does the DC version have the "Services" in the Operations section? I read on Atlassian "Manage services using the Services schema." is only available on the cloud version not the DC version. thx
Como uso los AQL para que en el import me cree la relación con los objetos??
Your project is awesome ! Actually we are doing a project similar to this so can you share the Source code ?
Hello , Can we migrate CMDB to JIRA cloud site, please tell us about jira discovery used for ?
Thanks for the question. This is a bigger topic and would be difficult to explain here. Would you be interested in a quick call? Shoot us an email at info@stratacom.com and we'll get it scheduled.
One thing I can't figure out is how to remap the data coming in from auto discovery in order to feed it into another object type. Generally we noticed that it creates it's own, and then we can't move it. We wanted to separate the Windows and Linux hosts in their own object type then import the host information there. Any idea?
Good afternoon cool presentation, I would also like to see how you create 1. VIP clients as it is interesting how their applications are processed 2. How to properly maintain an insider inventory 3. new interesting plugins for ITSM Thank you I will be glad
'promosm'
Hey there first at all great video 👍🤟 I have one question, is it possible to get also the HTML Value of a field over the API or is it possible to get the field id of the field for example "Description_HTML". In the Database i found the field Description_HTML, but everything i tried (Header: Accept: text/html || parameter: ?format=html || Body: includeAllFields: true) doesn't give me the html code of the field. Thank you in advance. 😊
hi @StrataCom Inc , I need your help in Outlook Actonble messges survey . could you please paste your email ID , i will paste my question
😍
Great video - I had a question, how are you able to pull the replies into the team history. The problem that I’m having is that when someone replies to a message it does not show in the Microsoft teams window but if they create a new message that does show, also I see that you created a Teams history tab would you be able to share the logic on how that is created and also the onesies?