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Samsung Care
United States
Registrace 18. 12. 2009
Find tips, tricks, how-to's, and troubleshooting support videos right from Samsung. Learn all about your product with our series of videos for Samsung phones, TV's, washers, dryers, Galaxy watches, Galaxy Buds, and more!
Soundbar Bluetooth Connections | Samsung US
You can pair your Samsung soundbar to any Bluetooth-ready device.
To connect, press the Pair (Bluetooth) button on the soundbar remote to enter Pairing Mode. BT PAIRING will appear on the soundbar display. Now, activate Bluetooth on the device from which you want to send audio to the soundbar. This process will differ depending on the device. Select the soundbar from the Available Devices list to complete pairing. Your device’s name will appear on the soundbar’s display when connected.
It’s possible to connect the TV to the soundbar via Bluetooth as well following a similar process, but for higher quality wireless audio connections, we recommend connecting with Wi-Fi.
To connect, press the Pair (Bluetooth) button on the soundbar remote to enter Pairing Mode. BT PAIRING will appear on the soundbar display. Now, activate Bluetooth on the device from which you want to send audio to the soundbar. This process will differ depending on the device. Select the soundbar from the Available Devices list to complete pairing. Your device’s name will appear on the soundbar’s display when connected.
It’s possible to connect the TV to the soundbar via Bluetooth as well following a similar process, but for higher quality wireless audio connections, we recommend connecting with Wi-Fi.
zhlédnutí: 91
Video
Soundbar Digital Optical Connections | Samsung US
zhlédnutí 41Před 9 hodinami
The optical port provides a simple and high-quality connection between your TV and the soundbar. To connect the optical cable, power off the TV and soundbar. Ensure that you’ve removed the terminal covers on each end of the optical cable. Connect one end of the cable to the Optical Out port on the TV and the other end to the Digital Audio In (Optical) port on the soundbar. You may now power on ...
Soundbar Subwoofer & Surround Speaker Connection | Samsung US
zhlédnutí 53Před 9 hodinami
Out of the box, the subwoofer and any other included wireless speakers will connect to your soundbar automatically. Simply plug in the speakers and power on the soundbar to connect automatically. A successful connection is indicated by a solid blue LINK indicator light. If there is an issue connecting, you may not see a solid blue light. In this case, you’ll need to connect manually. On the rea...
Soundbar HDMI Connections | Samsung US
zhlédnutí 107Před 9 hodinami
There are a few ways to set up your soundbar with HDMI. To free up a port on your TV, you can use the Audio Return Channel (ARC) port. Only ports on your TV and soundbar labeled with ARC or eARC can be used for this purpose. You can connect external devices to the sound bar to pass video through to your soundbar. You can select between these sources using the source button on the soundbar or re...
Soundbar Wi-Fi Setup | Samsung US
zhlédnutí 76Před 9 hodinami
You can set up a Samsung soundbar to work over Wi-Fi for excellent sound with zero extra cable mess! Turn the TV and soundbar on with its source set to WI-FI. In most cases, the TV will prompt you to accept the wireless connection automatically! If you do not receive this prompt, you’ll need to manually register the soundbar with your SmartThings account. You must be logged in to your Samsung a...
Using Q-Symphony with a Soundbar | Samsung US
zhlédnutí 82Před 9 hodinami
Q-Symphony is the way to use your external soundbars and speakers alongside the TV speakers for the best surround sound experience. Q-Symphony is available for speakers connected by: • HDMI • Optical • Wi-Fi With one of these connections established, activate Q-Symphony by opening Settings, then All Settings, then Sound, and selecting the Q-Symphony setup. Select the device or devices you want ...
Increase your Samsung Galaxy battery life: Adaptive Brightness | Samsung US
zhlédnutí 556Před 16 hodinami
If it feels like your Samsung Galaxy phone battery is rapidly losing power, switch on Adaptive brightness so your phone screen will adjust to its environment to preserve battery life. Go to Settings, Display, and switch on Adaptive brightness. Customize your battery preservation settings to maximize your productivity on Samsung Galaxy!
Increase your Samsung Galaxy battery life: Screen Timeout | Samsung US
zhlédnutí 256Před 16 hodinami
If it feels like your Samsung Galaxy phone battery is rapidly losing power, adjust the phone’s screen timeout. You can save battery by using the phone in shorter spurts. Take screen timeout from 30 seconds all the way down to 15 seconds to save the most battery life. Go to Settings, Display, Screen timeout and set your desired time. Customize your battery preservation settings to maximize your ...
Increase your Samsung Galaxy battery life: Accidental Touch Protection | Samsung US
zhlédnutí 410Před 16 hodinami
If it feels like your Samsung Galaxy phone battery is rapidly losing power, Accidental touch protection provides an extra layer to keep these occurrences to a minimum. Simply switch on in Settings: Display, Accidental touch protection. Customize your battery preservation settings to maximize your productivity on Samsung Galaxy!
Increase your Samsung Galaxy battery life: Power Saving Mode | Samsung US
zhlédnutí 449Před 16 hodinami
If it feels like your Samsung Galaxy phone battery is rapidly losing power, Accidental power saving mode is a great option - especially when you sleep at night. Go to Settings, Battery and switch on your selections. Customize your battery preservation settings to maximize your productivity on Samsung Galaxy!
Increase your Samsung Galaxy battery life: Performance Profile | Samsung US
zhlédnutí 576Před 16 hodinami
If it feels like your Samsung Galaxy phone battery is rapidly losing power, change your Galaxy’s standard performance profile. Go to Settings, Performance profile, Light. Customize your battery preservation settings to maximize your productivity on Samsung Galaxy!
Increase your Samsung Galaxy battery life: Wi-Fi Power Saving | Samsung US
zhlédnutí 415Před 16 hodinami
If it feels like your Samsung Galaxy phone battery is rapidly losing power, change your Galaxy’s Wi-Fil power settings. Go to Settings, tap Connections, Wi-Fi and then More options. Tap Intelligent Wi-Fi and switch on Wi-Fi power saving mode. Customize your battery preservation settings to maximize your productivity on Samsung Galaxy!
Take creative photos and videos with FlexCam on Samsung Galaxy Z Flip6 | Samsung US
zhlédnutí 935Před 21 dnem
FlexCam on Samsung Galaxy Z Flip6 gives you tons of creative control while shooting unique photos and videos. Take advantage of Z Flip6’s camera phone right from the Cover screen - without opening your phone! To shoot photos and videos with the phone closed, launch the camera and swipe left to take a portrait picture or left for Video. Pinch to zoom in and out or tap the icon. Better yet, go ha...
Washing Machine Error Codes (Panel Lights): Door Lock | Samsung US
zhlédnutí 1,6KPřed 21 dnem
Washing machine error codes vary based on model. On models without a numeric display, these lights blinking together indicate that your washer’s door is unable to lock: • Hot • Hot and Extra High • Hot and High • Hot and Extra Large • Hot and Large To resolve the error, make sure the door can open and close freely by removing any laundry in the way. Also, inspect the latch for damage if any is ...
Washing Machine Error Codes (Panel Lights): Jammed Button | Samsung US
zhlédnutí 845Před 21 dnem
Washing machine error codes vary based on model. On models without a numeric display, these lights blinking indicate that your washer’s control panel is receiving continuous input from one or more buttons. • Eco Warm • Cold To resolve the error, power off the washer and touch and gently rock each physical button. Give the panel a gentle clean if it’s dirty - residue on soft keys can also cause ...
Washing Machine Error Codes (Panel Lights): Water Overflow | Samsung US
zhlédnutí 595Před 21 dnem
Washing Machine Error Codes (Panel Lights): Water Overflow | Samsung US
Washing Machine Error Codes (Panel Lights): Draining Issues | Samsung US
zhlédnutí 1,5KPřed 21 dnem
Washing Machine Error Codes (Panel Lights): Draining Issues | Samsung US
Washing Machine Error Codes (Panel Lights): Hot/Cold Issues | Samsung US
zhlédnutí 439Před 21 dnem
Washing Machine Error Codes (Panel Lights): Hot/Cold Issues | Samsung US
Washing Machine Error Codes (Panel Lights): Water Not Filling | Samsung US
zhlédnutí 594Před 21 dnem
Washing Machine Error Codes (Panel Lights): Water Not Filling | Samsung US
Use Multi Window on the Samsung Galaxy Z Fold6 to increase productivity | Samsung US
zhlédnutí 2,4KPřed 28 dny
Use Multi Window on the Samsung Galaxy Z Fold6 to increase productivity | Samsung US
Customize email accounts in the Gmail app on Samsung Galaxy | Samsung US
zhlédnutí 785Před 28 dny
Customize email accounts in the Gmail app on Samsung Galaxy | Samsung US
Customize Notifications on Samsung Galaxy | Samsung US
zhlédnutí 694Před 28 dny
Customize Notifications on Samsung Galaxy | Samsung US
Translate languages in real-time with Interpreter on Samsung Galaxy Z Fold6 | Samsung US
zhlédnutí 2,8KPřed 28 dny
Translate languages in real-time with Interpreter on Samsung Galaxy Z Fold6 | Samsung US
Increase your Samsung Galaxy battery life | Samsung US
zhlédnutí 926Před 28 dny
Increase your Samsung Galaxy battery life | Samsung US
Installing Knob Locks (Slide-in Electric Range) | Samsung US
zhlédnutí 12KPřed 28 dny
Installing Knob Locks (Slide-in Electric Range) | Samsung US
Installing Knob Covers (Slide-in Electric Range) | Samsung US
zhlédnutí 11KPřed 28 dny
Installing Knob Covers (Slide-in Electric Range) | Samsung US
Use Circle to Search on the Galaxy Z Fold for in-depth searching | Samsung US
zhlédnutí 2,6KPřed měsícem
Use Circle to Search on the Galaxy Z Fold for in-depth searching | Samsung US
Generate unique, stylish AI wallpaper suggestions on the Samsung Galaxy Flip | Samsung US
zhlédnutí 883Před měsícem
Generate unique, stylish AI wallpaper suggestions on the Samsung Galaxy Flip | Samsung US
How to handle your Samsung Galaxy built-in screen protector | Samsung US
zhlédnutí 1,1KPřed měsícem
How to handle your Samsung Galaxy built-in screen protector | Samsung US
Create concise transcripts and summaries with Note assist on the Samsung Galaxy Fold | Samsung US
zhlédnutí 1,4KPřed měsícem
Create concise transcripts and summaries with Note assist on the Samsung Galaxy Fold | Samsung US
Imagine buying a washing machine just to have it get bricked on bad software.
I purchased a Samsung washer & dryer.Washer stopped working. Called customer service at Lowes they said to contact Samsung, you can never speak with anyone for over 5 minutes you are routed to a text message support system. The messages go on and on from 1 person to another. 2 hours later then i was told a dongle would be sent. Received with no instructions. The dongle set up is easy but didn't update my washer failed 5 times. So once again getting in contact with Samsung customer service, they are sending repair person, it's through Sears. I scheduled with them then they cancelled on me, so we rescheduled. The day of the appoinment the Sears service guy quotes me higher than the price given. I told him to find out the issue the dongle is not updating software. He told me i WOULD HAVE TO PAY FOR EVERYTHING. tHIS IS A RECALL ISSUE I told him, please don't say another word about cost just find out what it is.
What and how do you get this dangle thing? I’ve never got one
You have to contact the customer service. Usually, you'll get this dongle, as your machine has been recalled due to a firmware issue which can lead in overheating and burning
WHAT DOES D3 MEANS THE MANUAL TROUBLE SHOOTING DOES NOT SAY
I randomly received the dongle and thought it was really weird and threw it in a drawer, expecting to actually contact someone and find out what's what after not being able to find anything online at the time. Now I can't remember where it is 🤣. My bad.
Stupid. This doesn't look like my machine's panel at all.
57 in Sept of 2023 😢
I don't want the whole unit. I just need 1 part
MDNURLlSLAm
this is the worse machine i have had in 60 yrs of my life cant get co. to help u make it work right refuse to have anyone come out will not stay balanced and shuts of have trouble getting clothes out because of child lock bad thing on a machine. wait till warrenty ran out trying to get samsung to hepl. so not more samsung og digetile Going back to the old machine never a problem. Hope noone else buys your machines
I am soo upset...I got a washer and dryer a few years ago. Now the washer is not working and of course it's out of the warranty. I lost my job a little less then a year ago and there is no way I can buy a new one. This is what will take me over the edge! 😢 why I just want to lay down and cry! I am done fight to keep my head above water done!
If the washer is not working and on a recall list, then it's allready affected to the issue. Samsung will then repair your washer at no cost even if it's out of warranty. That video here is for these washers who got recalled
After replace the part, how long to wait till refrigerator making the ice again?
56 in 2023 🤬
Literally spent around 2 hours trying to connect my washer to wifi and it won’t register, they suggest I go through a bunch of bs to try and get it to work. Yeah how I wanted to spend my day
Samsung blows. This is the second model I've purchased from them that has had a recall. I'll never buy their brand again. Total junk.
It has been 4 weeks and still waiting for the update message to appear. Current FW version is 53.
56
I ordered the Dongle on 2/2 23, they said they would send it out right away . Today is 2/9, haven't received it. I hope my washer doesn't blow up.
Samsung has made it ridiculous to update. I have the app, added the washer, and it doesn't update even after following all the instructions on their site. You have to turn off for 30 minutes then wait another 60 minutes according to their site. Wtf. Why can't it just be simple like all my other home appliances. Alao the app you are forced to use has ridiculous permissions. Why do you need a full list of my contacts???? So unhappy with Samsung even after paying a premium to avoid crap like this 😪
This is a fkn joke. My washer won’t even get past step ONE of the manual/software fix so I HAVE to have a dongle. But they are making this a complete PITA. Obviously, I will never buy another Samsung washer good grief. Never had a problem with any of my other washers before like this. And just so you know SamSucks, if my fkn house catches fire I WILL OWN YOU.
The Samsung recall web page links to this video. However the recall page nor this video have any link to where you can actually order the dongle. They are happy to try to get you to use a Samsung account to get an app and hook to some server in the cloud to get the update. Washing machine talking to server? Open to who knows what? I don't think so. Samsung - Make this dongle available to owners who need the update. Can we all say "Class Action Law Suit"?
I understand where you are coming from, and I want a Dongle too. On Samsung's website look below the videos. It will have two options to contact them via email or chat. I emailed them a couple of hours ago and gave them my information. They sent a quick reply saying they will be sending a Dongle, but needed more information. I skipped a letter in the serial number, so make sure to check everything. Here is the list they sent me that they need to send you a Dongle, so have the information ready: Model #, Serial#, First Name, Last name, Address, City, State, Zip code, Phone #, and Email.
@@paullastnamehere3295 you literally just posted BS info just like Samsung. “Below the videos”? Lol. You aren’t helping anyone
@@handyman4048 I added a new comment. Hope this helps. CZcams doesn't like adding hyperlinks, so I took them out. The videos I was referring to are the videos in the website that is in the original Samsung Recall email notice; the same video links that brought people like me here. Perhaps if you added some more information, I wouldn't have had to spend more time here, but I have time to spare. It didn't take me much time to reason this out and it took longer to get a comment to go through CZcams's censors than it did requesting a Dongle through Samsung.
Samsung mailed me the dongle and that’s how I found out about the recall.
You just have to contact the customer support, then they will send you the dongle right away
I am stuck at the connecting to WiFi the washer wants to connect to washer wifi and not my home wifi
This is my second samsung washer that has had a recall. What a piece of junk.
HOW DO I GET THIS DANGLE and it says that I got a notice I did not. How do I get this dongle and I spent over $1000 on this XIDJDK!!! washing machine and you have the nerve to make me fix it myself. I have four Samsung Smart TVs and a $800 and a Smart Phonhe, I am serious if this happens again another I am OUT OF SAMSUNG forever. I guess I'll buy a Sony TV and my washer and dryers will be Top of the Line Whirlpool.
Spent hours trying to get this to work and troubleshooting why I kept getting errors. And since I had never connected to WIFI before this was foreign when asked to join e washer network versus my own. Instructions Not easy to follow. Now that I thought I was finally there I still know if went through. It would be nice to see download completed or something.
I cannot figure out how to do this, I never connected my washer to WiFi
This is not working. How about Samsung sends out people to do this update? This washer was not cheap.
I have updated my washer, how do I know if it is updated?
Watch the video again starting here at 2:23 . If software version is 85 or higher, you're good.
I got mine July 2022. Mine was JT-55. looks like i need to update
How can this app not be compatible with my Samsung A11 phone?
Same here. So are we just doomed I guess?
@@lauren2102 Ok I just downloaded the app from Samsung site and everything worked fine.
C'mon Samsung. You have to do better! This is nowhere near user-friendly.
for anyone stuck on “update available” not showing up the same thing happened to me but when i went to the planner tab in the washing machine tab the update option should be there. the instruction screen won’t pop up unless you click it, then once you click start you’ll have to start the machine the “dn” showed up for me then disappeared without flashing. but once it disappeared completely i couldn’t turn it on so i waited the 15 minutes then after i could turn it on again when i went to the information tab it had the 91 so i’m assuming that it worked.
Thanks, I got confused by the stops and starts
@@jeangordon5503 no problem jean!
Thank you for this video - update went like a champ. It was much easier than I first imagined it would be! Now the refrigerator wants to chat me up. I'm guessing the dryer is next. I'm trying to decide if I like having all these smart appliances. I suppose I shouldn't have watched the latest Terminator movie before doing the update. 😳
Just checked mine. It's on software 91. All good
Kathy, texting works, although you're trading thoughts with a computer. I guess it's what the world's coming to. Nobody wants to work anymore and big companies are the worst. I did discover after a couple of days of frustration that our machine already had the update. apparently the machines delivered in the last months of 2022 had the fix. If you haven't already, just turn on the machine and press the following button in this order: Temp-Spin-Rinse-Spin. The number 001 will appear followed by the software version number. Mine was 91, which is greater than 85, making it good to go. Sure hope I never have to visit a Samsung issue again,
Mine was delivered in November 22 - software version was in the thirties. Can't depend on date of delivery when deciding if the update is needed or not. You definitely need to go through the steps and verify, even if you think it may be unnecessary.
Would be nice if the update also didn’t delete the washer from the smart things app. Can’t reestablish a connection with washer and app because the error code 9c8 won’t allow you to get the Smart Control to go to ap mode to connect. Anyone have a work around this issue? Had to call out service
Worked like a charm! Thank you!
Mine is only version 53, so needs the update, but even when I got to the information tab from the menu, I’m not getting any option for the update? So confused.
I'm having the same issue
What a hassle! But, finally, here's a quick way to see whether your machine even needs an update. Mine didn't. czcams.com/video/jptZW_YDufk/video.html
Mine threw an error code mid-cycle when the software updated. Now it's totally unresponsive.
2:33 For everyone that is unable to see the update. I would check to see if it has already been updated. 3:00 just like it states in line 7, software version 85 or higher means it’s updated.
I'm getting stuck at the part where it says update is available for washer. But when I click that tab it doesn't bring up the update, it only goes to the screen to start the washer. Anyone know what I need to do to get the update started?
Necro reply but any updates to this?
Mine stays in registering mode for eternity and never flipping registers. How about Samsung just sends me a new washer because this is bullshit! Move the device closer to the WiFi router, move the obstacles between the two... like what, the wall? This is stupid. So now I’m gonna catch fire. Samsung, do better. Complaints coming your way.
Ashley, After an hour I powered up the washer...nothing about an update. I checked the Information Version Info. Not sure I understand the reference to the numbers. First row of numbers is 02986A221217(A131) Second Row 21093150,22121391, Third Row 21042702,FFFFFFFF Controller Version WW(D).SC.0.473/2.0........ Any Guesses? Frankly, I have no idea where to go from here. I still have a backup plan to have the Samsung Tech pay us a visit.
You're looking for the 91 at the end of the 2nd row. It says anything ending in 85 or higher is the updated software
Thanks, randomly saw an article about a recall. Nice that an update helps keep things safe. Samsung products are very stylish l.
I am able to update samsung washer software. does the dryer need update too?
Washer needs the update. What you have to do that isn't explained so well, is that after you sync to your phone you have to turn off the washer and leave it connected in the App. Then let it sit. In my case I walked away a few hours. Then I came back and turned on my washer. The App then alerted me to an update. The problem I'm having is that when I click on the update it brings me to the "Laundry Planner" every single time. Samsung definitely does not get my vote of confidence.
Yes I’m wondering the same. How do you leave it connected in the app?
How about printed step by step instructions??? Nice music, award winning video but unless you're already a Samsung tech it's worthless. AND there is not a single word in the manual about the wifi capabilties.
It was fairly easy once figured out. Keep in mind you need wifi at your home for this to work. (It also says if you dont have wifi contact Samsung for a thing to manially plug in for the update) Just download the ap if you dont have it already, open the ap, and follow the set up steps the ap prompts, then while standing next to your washing machine click add the device and follow the steps the ap prompts you with. It shows scanning the QR code in the video but its not necessary if pressing the smart control button when prompted to do so while standing next to the washer. Then once the device has been successfully added, turn it off, wait a fulll 60 minutes. Turn it back on and while standing next to it, look in the ap and it should say that an update is available. Click the device, and press NEXT, Then press START. Wait a full 15 minutes. Your washer will turn off on its own thats normal just wait the full 15 minutes then turn the washer back on. It should be updated. You can check by clicking the 3 dots in the top right corner and clicking information. If the second number ends in a number 85 or higher youre good.
@@ashleyh7073 Amazing...How long did it take to figure it out? Thanks for the step-by-step explanation. It still sounds too complicated, more complicated than any wifi device I've ever installed. I tried to order the dongle but alas, Samsung says none are available. I downloaded the "one app does everything" SmartThings but no luck, and none of the steps included a QR Code...so far. I'll try again, but there is hope Samsung has arranged for a tech to come by next week. I can cancel if your help reply works. Thanks Ashley
@@shousley5817 It took me a few minutes to figure out since the ap walked me through the steps, but did take a while to do since it requires a lot of wait time. What step are you stuck on?
@@ashleyh7073 Finally got to the point where the phone and washer are talking to each other. now I'm doing the wait and see part. I'll check back in a couple of hours.
Try waiting on hold for 1 hour 10 minutes so far! Terrible customer service!
I checked my serial number and my washer needs the update. I downloaded the app and connected washer. Turned on the washer after hour and forty minutes and I’m not getting the software update notice.
Same here
Same here
Same issue
Same
"If you did not see the pop-up message, or if you accidentally closed it, then you can still check your current firmware version and see if an update is available. Tap More options (the three vertical dots), and then tap Information. If an update is available, the FIRMWARE UPDATE button will be enabled. Tap it, and then tap UPDATE NOW."
whelp, done this 3x and still says same version, 57.....which is less than 85.......ugh.....
Same
Same!
Just did this....My WA51A was brought in November but delivered in December 2022 and it had 91.
91 means software was updated before I received it.
@@katrinacao5797 no need im samsung csr. 85 below needs to be updated
Would you mind share the screenshot of the version. I got WA52A same as you in Nov and I followed above steps but unable to determine which version but unable to figure out.
@@bani20111 I just uploaded a short on my channel to show what it looks like
Service repaired mine and now it says EB 56 as software version. My old control panel was jt 91 but still throwing error code. I can't get answer from Samsung if the EB 56 is correct after parts replaced.
Y2s