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Quadrant Knowledge Solutions
India
Registrace 25. 01. 2022
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business, and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environment.
Importance of Implementing Effective CX Solutions to Maximize ROI | @KaptureCX
In this engaging discussion, we explore the transformative impact of customer experience (CX) solutions. Learn from industry experts Vikas Garg, Co-Founder and CPO of Kapture CX, Shruti Jadhav, Vice President and Principal Analyst for Customer Experience at Quadrant Knowledge Solutions, and Abhishek Dubey, Analyst at Quadrant Knowledge Solutions.
Key Topics Covered:
Importance of cost savings and ROI in CX solutions
Enhancing customer experience with Generative AI
The significance of indirect and inferred data for a 360-degree feedback understanding.
Watch this insightful discussion to understand the rapidly evolving field of customer experience management.
Subscribe to our channel for more Expert Edge sessions and industry insights.
#ExpertEdge #CustomerExperience #CX #GenerativeAI #DigitalTransformation #TechInsights #KaptureCX #QKS #QuadrantKnowledgeSolutions
Key Topics Covered:
Importance of cost savings and ROI in CX solutions
Enhancing customer experience with Generative AI
The significance of indirect and inferred data for a 360-degree feedback understanding.
Watch this insightful discussion to understand the rapidly evolving field of customer experience management.
Subscribe to our channel for more Expert Edge sessions and industry insights.
#ExpertEdge #CustomerExperience #CX #GenerativeAI #DigitalTransformation #TechInsights #KaptureCX #QKS #QuadrantKnowledgeSolutions
zhlédnutí: 337
Video
Innovations and Market Drivers of Customer Loyalty Solutions | @Capillarytech
zhlédnutí 493Před 21 dnem
Welcome to our latest Expert Edge session where we delve into the evolving landscape of Customer Loyalty Solutions (CLS). This insightful discussion features esteemed industry leaders who will explore the market dynamics, key technology trends, and future outlook of CLS. Speakers: Jim Sturm - Senior Executive and Advisor at CapillaryTech Shruti Jadhav - Vice President and Principal Analyst for ...
Harnessing DTO, Process Mining and GenAI for achieving Process Excellence | @iGrafxSoftware
zhlédnutí 120Před 21 dnem
🎥 Welcome to our latest Expert Edge session on the transformative synergies of Digital Twin of Organization (DTO), Generative AI, and Process Mining! In this insightful discussion, we explore how these advanced technologies are creating transformative synergies and shaping the future of business processes and digital transformation. Learn from industry experts Shoeb Javed, Chief Product Officer...
Expert Edge | How AI is Revolutionizing the Office of Finance
zhlédnutí 176Před 28 dny
Join Quadrant Knowledge Solutions for a fireside chat on how Artificial Intelligence (AI) is transforming financial planning. VVVD Akhilesh, Analyst and Divya Baranawal, VP & Principal Analyst from Quadrant Knowledge Solutions, alongside Rishi Grover, Co-founder & Chief Solution Architect at Vena Solutions, discuss how AI empowers the Office of Finance: - Real-time scenario planning and faster ...
Conversational AI for Personalized Interaction | @SopraSteriaGroup
zhlédnutí 374Před měsícem
Welcome to our latest Expert Edge session! In this engaging discussion, we explore the evolution and impact of Conversational AI on personalized interactions. Our esteemed panel will delve into how Conversational AI is transforming customer experiences and its crucial role in personalizing interactions. We'll also gain insights into Sopra Steria's strategic roadmap and its innovative IRIS proje...
Key Trends in Voice of Customer (VoC) Landscape for Enhanced CX | @SandsivGroup
zhlédnutí 177Před měsícem
🎥 Welcome to our latest Expert Edge session on the transformative insights of Voice of Customer (VoC) platforms! In this engaging discussion, we explore how AI and ML are revolutionizing real-time feedback collection and personalized marketing campaigns. Learn from industry experts Federico Cesconi, Co-founder and CEO of Sandsiv , Shruti Jadhav, Vice President and Principal Analyst for Customer...
How Factors like IPO and Gen AI are Propelling the iBPMS Trends Ahead | @processmaker
zhlédnutí 114Před měsícem
Welcome to our latest Expert Edge session where we delve into the transformative world of Intelligent Business Process Management Suites (iBPMS). In this insightful discussion, our panel of experts explores how factors like IPO and Generative AI are driving the trends in the iBPMS market. Speakers: - Brian Reale - Founder of ProcessMaker - Apoorva Dawalbhakta - Associate Director of Research fo...
Expert Edge | The Rise of Neo-Banks and How They Act as Catalysts in Reinventing Banking Models
zhlédnutí 99Před měsícem
In this episode of the Expert Edge series, Quadrant Knowledge Solutions goes beyond the headlines to explore the fascinating world of Neo-banks. Join Shahima Khan, Marketing Specialist, as she facilitates a dynamic conversation with industry leaders Antonio Camacho Hubner (GFT) and Divya Baranawal (Quadrant Knowledge Solutions). This in-depth discussion explores: - The Neo-banking revolution: H...
Unlocking Awareness Paradigm for Value Stream Management Platform (VSM) |@allstacks5158
zhlédnutí 143Před měsícem
Welcome to our latest Expert Edge session, "A Strategic Discussion on Unlocking Awareness Paradigm for Value Stream Management Platform." In this discussion, the panel will explore the strategic aspects of Value Stream Management (VSM) and its positioning in the evolving technology landscape. Despite its presence in the market for several years, VSM remains underrecognized. Join us as we explor...
Evolving Dynamics of the Task Mining Market | @epiancesoftware
zhlédnutí 948Před měsícem
Join us for an engaging Expert Edge session where we explore the transformative impact of Generative AI and the evolving dynamics of the Task Mining market. Learn how these technologies are reshaping industries and optimizing business processes for enhanced efficiency and innovation. Featuring experts: - Raghunath Mukundan, Director of Product Management, Epiance Software - Swetha Iyer, Head of...
Exploring the Future of Secure Access Service Edge SASE and AI Integration | Talk Show
zhlédnutí 170Před měsícem
Welcome to another episode of the Talk Show by Quadrant Knowledge Solutions! In this episode, our host Kaushik V and fellow analysts Venkatesh Kopparthi, Riya Tomar, and Karun E S dive into the transformative world of Secure Access Service Edge (SASE). Learn why SASE is gaining attention, its key pillars, and how AI and ML are enhancing its capabilities. Topics Covered: - Introduction to SASE -...
The Transformative Impact of Artificial Intelligence on the Payments Industry | Talk Show
zhlédnutí 180Před měsícem
Join Pradnya and Divya on another episode of the Talk Show by Quadrant Knowledge Solutions as they dive into the world of AI and its impact on payments! This informative discussion explores how AI is transforming the industry, offering insights into: - Increased efficiency and security - Personalized customer experiences - The potential of Generative AI Gain a deeper understanding of this power...
Harness the Power of Value Stream Management in SDLC Optimization & Digital Transformation @plandek
zhlédnutí 233Před 2 měsíci
Welcome to the latest episode of ExpertEdge by Quadrant Knowledge Solutions! In this engaging discussion, we explore the transformative potential of Value Stream Management (VSM) in optimizing the Software Development Life Cycle (SDLC) and driving digital transformation. Speakers: Charlie Ponsonby, Co-Founder and CEO, @plandek Sitaparna Roy, Analyst, @quadrantknowledgesolutions1288 Nikhilesh Na...
Optimizing Inventory in the Age of Gen AI | Expert Edge with ToolsGroup
zhlédnutí 425Před 2 měsíci
Welcome to our insightful discussion on optimizing inventory in the age of Gen AI! This session features Kumar Anand, Principal Industry Analyst at Quadrant Knowledge Solutions, and Kevin Young, Chief Marketing Officer at ToolsGroup. In this video, you'll learn: - Key trends and challenges in inventory optimization. - How AI and machine learning are transforming traditional inventory models. - ...
Key Benefits & Use-Cases for Robotic Process Automation (RPA) Driven Sustainability
zhlédnutí 290Před 2 měsíci
In this video, we explore the transformative power of Robotic Process Automation (RPA) in driving sustainability across key industries. Learn how RPA is making a significant impact in the telecommunications, BFSI (Banking, Financial Services, and Insurance), and energy sectors by enhancing operational efficiency, reducing environmental impact, and supporting sustainability goals. Key Highlights...
Integrating VoC and CJM for Enhanced CX | @QuestionPro
zhlédnutí 96Před 2 měsíci
Integrating VoC and CJM for Enhanced CX | @QuestionPro
Why Cards and Payments Vendors Are Moving Towards Digital Banking Platforms?
zhlédnutí 96Před 2 měsíci
Why Cards and Payments Vendors Are Moving Towards Digital Banking Platforms?
Deconstructing the concept of Shadow API : Intricacies of API Security & consequences of Shadow API
zhlédnutí 88Před 2 měsíci
Deconstructing the concept of Shadow API : Intricacies of API Security & consequences of Shadow API
Understanding the Options: Unified S2P vs Best-of-Breed Solutions
zhlédnutí 211Před 2 měsíci
Understanding the Options: Unified S2P vs Best-of-Breed Solutions
AI Driven Transformative Advancements in SalesTech
zhlédnutí 160Před 2 měsíci
AI Driven Transformative Advancements in SalesTech
Process Mining Promoting the Digital Twin of Organization (DTO) Cause
zhlédnutí 96Před 2 měsíci
Process Mining Promoting the Digital Twin of Organization (DTO) Cause
Intelligent Automation (IA) leveraging Environmental Sustainability
zhlédnutí 97Před 3 měsíci
Intelligent Automation (IA) leveraging Environmental Sustainability
Optimizing IT Performance: How Observability Tools Empower Businesses
zhlédnutí 124Před 3 měsíci
Optimizing IT Performance: How Observability Tools Empower Businesses
Global Perspectives on Credit Card Adoption and Fraud
zhlédnutí 164Před 3 měsíci
Global Perspectives on Credit Card Adoption and Fraud
From Promise to Practice : Realizing GenAI's impact in CCaaS Landscape
zhlédnutí 284Před 3 měsíci
From Promise to Practice : Realizing GenAI's impact in CCaaS Landscape
Harness The Power Of PPM Tool With Prioritization And Collaboration Capability I @meisterplan
zhlédnutí 315Před 3 měsíci
Harness The Power Of PPM Tool With Prioritization And Collaboration Capability I @meisterplan
Unveiling the Technical Depths of Asset Performance Management Software Market
zhlédnutí 163Před 3 měsíci
Unveiling the Technical Depths of Asset Performance Management Software Market
Insightful discussion 👏
Very nice
Good analysis
Such a fun conversation Sofia! Essentially I feel, the process mining technology is the core enabler for building your DTO. Because it uses the data directly from your operational systems to create a visualisation of your process steps, it’s super fast and not at all subject to error or subjectivity like traditional methods, e.g., process mapping and modeling. Stay tuned for more updates and thought leadership talks on such topics in the coming time! #quadrantknowledgesolutions #quadrantresearch #dto #processmining #digitaltwinoforganisation
Even the shadow APIs has more tools
It was a great chat, and thank you QKS & Ajinkya for the same! I feel, that by leveraging intelligent automation, businesses can reallocate critical resources towards more value-added initiatives, enhancing their environmental friendly policy making, and effectively cultivating an enticing work environment, thus fortifying long-term competitiveness and social sustainability amidst evolving workforce dynamics. #quadrantknowledgesolutions #quadrantresearch #sparkresearch #intelligentautomation #sustainability
Great insights Amandeep & Shruti! Looking forward to the other webinars and videos! #quadrantknowledgesolutions #quadrantresearch #ccaas
Useful talk show Sriram & co. 👌👏👏
Fundamentally, RPA scrutinizes processes to enhance efficiency and accuracy, automating key processes and tasks to reduce waste. This optimization if executed aptly, liberates the key resources for greater strategic pursuits, fostering a symbiotic relationship between automation and the overarching business objectives. Would love to know the viewers thoughts on this topic! Feel free to reach out or comment on the video! #quadrantresearch #quadrantknowledgesolutions #rpa #sustainability #rpadrivingsustainability #rpaforsustainability #sustainabilitygoals
Wonderfully explained!
Very well explained..
Embracing sustainability is no longer a choice, fad, or a distant requirement, but rather a crucial and unavoidable aspect of the impending business growth and current enterprise scenario. Thus, organizations shouldn’t just prioritize it on paper, but also lead effective continuous corporate initiatives in this realm on priority, to achieve and balance profits, through and with the very environment that we all exist in! It was great to share my point of view on this! Would love to know your perspective on this as well... #quadrantknowledgesolutions #quadrantresearch #sparkmatrixresearch #sustainability #businessprocessautomation #bpa
Had a Great time interacting with Pranjal, and sharing our experiences and learning in the process of how we came to the point & concept of 'Intelligent Process Excellence (IPE)'. Honestly, we haven't even touched upon the tip of the iceberg properly, and there is still a lot of discussion & sharing from our side in terms of IPE! Stay Tuned for more videos and insights on IPE from the BPM & Process Automation Team at Quadrant Knowledge Solutions! Do let us know your views and opinions on this videos as well! #quadrantresearch #quadrantknowledgesolutions #intelligentprocessexcellence #ipe
Very insightful discussion Apoorva and Pranjal❤.
Thanks for the feedback Arun!
Customer churn prediction and management is a serious concern for SaaS companies in 2024. Data intelligence significantly enhances SaaS companies' ability to predict and manage customer churn through advanced analytics and machine learning. By analyzing customer behavior, usage patterns, and feedback, data intelligence tools can identify early signs of churn, enabling proactive intervention with personalized retention strategies.
Well done Shahima! Very pertinent and relevant in the present.
Thanks Shahima for the in-depth questions! I feel, Business process automation (BPA) is emerging as a powerful tool, enhancing productivity and sustainability. BPA fosters eco-friendly practices, contributing to a sustainable future by reducing energy consumption, optimizing resource management, enabling remote work, curbing e-waste, and promoting green procurement. It's akin to planting seeds for a greener future-nurturing growth while simultaneously mitigating the environmental impact. Embracing sustainability is no longer a choice, but rather a crucial aspect of the impending business growth. Thus, organizations shouldn’t just prioritize it on paper, but also lead effective continuous corporate initiatives in this realm on priority.
Process orchestration entails employing advanced automation tools to seamlessly coordinate and optimize a network of interconnected business processes. This encompasses the automation of tasks, workflows, and decision-making processes, transcending multiple organizational systems and departments. This strategic utilization of technology ensures a synchronized and streamlined orchestration of complex business procedures, enhancing efficiency and fostering a cohesive operational environment. It could be the enablement of unified tool integration, reduced dependence on custom scripts, and optimized resource utilisation. It could further entail enhanced return on investment, drilled down actionable insights and elevated customer success and employee satisfaction - amongst multiple other things! Check out the full video to find out the majority and critical benefits made possible due to the successful implementation of an end-to-end & advanced process orchestration methodology! #quadrantknowledgesolutions #quadrantresearch #processorchestration #processoptimization #processautomation #businessprocessorchestration #businessprocessoptimization #intelligentprocessorchestration
It was a great experience sharing my views and thoughts, and having an in depth discussion regarding the prevalent and upcoming trends for the year 2024 for the BPM & Process Automation market alongside other experts - Pranjal, Kunal and Saranya! We at Quadrant Knowledge Solutions have identified noteworthy trends within the Business Process Management (BPM) and Process Automation (PA) market, highlighting several key developments. Be it the exponentially increasing proliferation of generative AI in daily tasks being carried out by the employees and customers alike, or the integration of digital twins of organisations (DTO) with innovations within the BPM space transforming the process optimisation & automation approach within business processes - the market is shifting at a phenomenal pace, and the times ahead definitely are exciting to say the least. Do check out the entire video to find out what all topics we have touched upon!! #processmining #processautomation #trends2024 #bpm #processorchestration #rpa #generativeai #dto #sustainability #arvr #cloudcontainerization #analytics #restfulapis
Informative and good video!!!
Thank You Quadrant Knowledge Solutions for this opportunity! Propelled by technological advancements, the landscape of process orchestration undergoes continual refinement. Integration of cutting-edge technologies such as Artificial Intelligence and Machine Learning elevates orchestration tools, infusing them with heightened intelligence and efficiency. By analyzing vast datasets and making informed decisions, these technologies amplify the efficacy of process orchestration. Furthermore, the convergence of cloud computing and the Internet of Things (IoT) promises to propel orchestration to unprecedented levels of complexity and efficiency. This synergy facilitates seamless connectivity and coordination across diverse devices and platforms, presenting a promising future for process orchestration marked by enhanced efficiency and continual innovation. #quadrantknowledgesolutions #quadrantresearch #businessprocessorchestration #processorchestration #ai #artificialintelligence #machinelearning #intelligentprocessorchestration
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Within enterprises, process automation has evolved into a business imperative, integral to digital transformation. Its observed that despite ambitious automation goals, a considerable gap persists. While local automation is common, true end-to-end processes involve diverse entities-people in different teams, varied software systems, and diverse processes - each representing a particular endpoint. Process orchestration bridges these endpoints, ensuring seamless coordination and sometimes interlinking multiple processes as per requirement and context. Without this orchestration, organizations grapple with disjointed local tasks and automations, impeding operational cohesion and efficiency. Process orchestration thus emerges as the missing link for realizing comprehensive and streamlined automation across complex enterprise landscapes. #qks #quadrantresearch #sparkmatrix #quadrantknowledgesolutions #talkshow #automation #processorchestration #automation #management #innovation
👍
It was a very engaging discussion, thank you Quadrant Knowledge Solutions & Saranya for the same! I believe, Business Process Orchestration is the strategic coordination of diverse tasks, workflows, and systems to enhance operational efficiency. In today's dynamic landscape, marked by intricate processes and technological integration, orchestration is pivotal. It aligns disparate elements, leveraging automation and integration tools to streamline complex workflows. This not only boosts productivity but also ensures adaptability to evolving market demands. As organizations navigate digital transformation, Business Process Orchestration emerges as a linchpin, orchestrating a harmonious symphony of processes, technologies, and teams to drive agility, innovation, and sustained success in the contemporary business ecosystem. #businessprocessorchestration #processorchestration #processautomation #orchestration #complexworkflows #businesssystemanalyst #businesstransformation #quadrantknowledgesolutions #quadrantresearch
Very informative session @ Apoorva Dawalbhakta 👍
Thank You so much! Glad you liked it.
Thank You Quadrant Knowledge Solutions for providing a platform for unfolding my thoughts! #bpm #processautomation #orchestration #rpa #management #technology #quadrantknowledgesolutions #quadrantresearch
One of the key revelations i came across quite recently, which revolves around information archiving platforms, is that the variety of data that needs to be processed is huge. Organizations are dealing with data flowing from disparate sources and more importantly in many cases, real-time processing of data holds immense significance. It is indeed a mammoth task to stay compliant and risk free in such scenarios, and i believe a robust GRC framework and its implementation definitely serves as a foundation to achieve milestones with agility.
'Promo sm'
Thank You Quadrant Knowledge Solutions for providing a wonderful platform to all of us to speak our minds out! Thank You Pranjal, Vikrant and Sona for the enthusiastic participation, and for making this interaction such a fun and enriching exercise! #quadrantknowledgesolutions #quadrantresearch #processmining #taskmining #businessresilience #processexcellence #operationalresilience #operationalexcellence #datadrivendecisionmaking #processautomation #sparkmatrix
Quadrant's ROI Benchmark Report seems like a comprehensive and valuable resource for organizations looking to make informed decisions about technology adoption. It's great to see that it covers various aspects, including TCO, risks, ROI, and customer perception, making it a well-rounded and insightful analysis.
I appreciate your extensive coverage on trade surveillance and monitoring. Thank you for providing your views on the historical status, current market trends, changing regulatory landscape and future factors that drive trade surveillance and monitoring. I am eagerly waiting to see how trade surveillance technology is evolving to meet the ever-changing regulatory landscape! It's crucial for organizations to maintain transparency, integrity, and compliance in their trading activities. Effective trade surveillance plays a pivotal role in detecting and preventing market abuse, manipulation, and insider trading. By leveraging advanced analytics, artificial intelligence, and machine learning, we can enhance detection capabilities, identify patterns, and flag potential risks in real-time Looking forward to seeing more advancements in this field as we strive for greater market integrity and investor protection
It was a such a wonderful experience to discuss such an important topic with the esteemed panel! Thank You Quadrant Knowledge Solutions for creating this platform, and all the panelists for such a highly engaging and knowledge filled session. #quadrantknowledgesolutions #quadrantresearch #conversationalai #chatgpt #aidevelopments #aiadvancements
Thank You Alan & Mahesh for your valuable time and for sharing your critical insights on this relevant & burning topic! Amandeep & myself had a blast interacting and understanding your perspective on the same. Thank You Quadrant Knowledge Solutions for bringing us all together to interact and build on each other's perspectives. #quadrantknowledgesolutions #quadrantresearch #SPARKMatrix #AISummer #chatgpt #ai #artificialintelligence #aidevelopment #airesearch
Very nice
Kudos Divya for sharing good insights on emerging Fraud trends....
Insightful 👌
Thank You Quadrant Knowledge Solutions for providing a wonderful opportunity to share my thoughts! #quadrantknowledgesolutions #quadrantresearch #automationtrends
Amazing ✨ Happy Women’s Day❤️
Wonderful...like it and well made video
The best corporate event I ever attended. Thank you Quadrant for such great experiance.
Congrats Neelam for this initiative and insightful information.
Great video!! 👏🏻
Thank You so much! :)
Thank You Quadrant Knowledge Solutions (QKS) for presenting me an opportunity to express my thoughts! This video has come out straight from my heart, and I am so grateful and proud to be associated with such a strong, empowering and growth-oriented brand like QKS! Excitedly looking forward to my journey ahead with QKS. :)
Apoorva it's so nice to see an honest and positive review for our organization and you are a friendly and empathetic co-worker one can have.
Thank You so much for the kind words!! Its been an amazing journey for me with Quadrant! :)
Very nice conversation. Please arrange techtalk on latest ICT trends in healthcare & Education system.
😊
Thank You Quadrant Knowledge Solutions for the opportunity for presenting our thoughts!
Such great insights! Thank You Piyush, Barry and Quadrant Knowledge Solutions for the same! Looking forward to the subsequent videos. #quadrantknowledgesolutions #quadrantresearch #cx #nice