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Thanks for your comment. Their audio performance is actually very similar when programmed for a mild-to-moderate hearing loss. You can compare all of their scores and listen to sound files on hearadvisor.com. From a user perspective, Lexie B2 has a very straightforward and easy to use app while Lucid Engage's app feels more antiquated but with more personalization options. - Steve

Was this our website (hearadvisor.com)? What pages were a problem? - Steve

Thanks and glad you enjoyed it. I set Silk IX to the default manufacturer settings without any personalization or real-ear measurements. So what you hear should be pretty close to what most people will experience in the real world. With that said, there are many physical and setting changes that can be made to hearing aids that will generally improve music audio quality. - Steve

I completely agree regarding the annoyance of unwanted emails. Unsubscribing does not seem to work anymore so you probably went the right route sending it to spam. - Steve

Hello David, everything was left manual/automatic after programming them to a common mild sloping to moderate hearing loss. Yes, the volume adjusts based on the environment and sounds present (with both compression and settings). Thanks for watching and good luck with your Pure C&G. -Steve

Sorry to hear that @georgephx, but there are similar styles available that will work for more severe hearing losses. Best of luck! - Steve

I thought so too, especially for a nylon string guitar. - Steve

Hello @donna8407, thanks for your comment. We are currently focused on assessing the audio performance of hearing devices and have not broached tinnitus. I would recommend searching the literature available on Google Scholar regarding the differences between conventional and notch based tinnitus therapies. My understanding is both offer similar benefits. - Steve

Glad we could help! - Steve

There are many considerations with tinnitus that go well beyond the technology (e.g., lifestyle, diet, medical history). Due to the complexity of tinnitus and unique considerations, we are not currently assessing tinnitus features. However, I always like to mention that there are free apps such as Resound Relief that offers fantastic guidance and maskers. If you do not already have a provider to assist you, I'd also recommend reaching out to the specialist audiologists through Tunedcare.com. Best of luck. - Steve

Thank you for your comment, glad to hear they have worked well for you and client support helped. - Steve

Hi, you may be able to sign into your friend's Jabra account and upload a new audiogram for reprogramming. I would reach out to their team as you may be able to purchase their Premium services a la carte and getter better overall assistance for your hearing needs. Best of luck. - Steve

Thanks for your comment. We have unfortunately not been able to obtain Costco devices for testing yet. What did you end up going with and how have they worked for you? Improving speech in noise is a difficult technical challenge, but good hearing aids programmed properly can definitely help. Have you tried remote microphones? These pair with your hearing aids and are a great solution to improve speech clarity in challenging environments. - Steve

Many Widex hearing aids are IP68 which is currently the highest rating for hearing aids. - Steve

Thanks for watching.

Thanks for your comment @miracoli16. These devices were adjusted for speech clarity, not music sound quality. With that said, their sound quality is much improved from older generations which is great to hear. - Steve

@@hearadvisor Are there programs in the app to switch to a music program when needed?

Thanks for your comment, have you had a chance to try the newer Jabra devices? The "hissing" can be caused by either environmental factors or device settings, I would speak to your audiologist about it and make sure real-ear measurements have been performed. - Steve

Thanks for sharing @RichardCatalanoNY, we’ll be testing the 300 shortly! - Steve

Hi @richdiorio3650, I do not know the exact dimensions. However, they are very close in size and regarded as "nearly-invisible" in ear. - Steve

Happy to hear that @RogierYou. I just ordered a pair of 300's for testing so we'll be able to compare these soon! - Steve

Glad to hear that @RogierYou. What were you using before them? -Steve

@@hearadvisor these are my first. I went to an audiologist and did not want to get ripped off. And gave these OTC a try for ⅓ of the price with the same or more features.

Hello, our testing focuses on a mild-to-moderate sloping hearing loss. However, most traditional hearing aids have a CROS option, where the signal can be transferred from one ear to the other. - Steve

We use an N3 configuration which is a mild-to-moderate sloping hearing loss (Bisgaard, 2010). You can find an image of the specific thresholds around 2:30 in this video. - Steve

​​​@@hearadvisor Here you can see it: 1:11

Thanks for watching and the kind words @chrisdoe6890! Best of luck with the Silk, I'm currently working on testing those now. - Steve

Thanks for your comment @robertmorley9121! I'm glad to hear your experiences with their customer support/specialists have been positive and timely. - Steve

Hello Reteph, Both Widex Moment and Signia C&G scored similarly for streamed audio. Here is a link to HearingTracker's comparison page where you can more easily see the stats and hear the audio files for each (www.hearingtracker.com/hearing-aids/compare/widex-moment-sheer-440-vs-signia-pure-ix-charge-go-t-ix-7ix). Regarding the distortion you hear, a few things come to mind. It is worth noting that hearing aids are generally programmed for speech clarity. These settings tend to differ from those best for music sound quality. Id speak with your audiologist and see if they can provide a dedicated music program with specialized settings (e.g. broader frequency response, reduced compression, increased max power output, disabled frequency lowering/compression). These adjustments are very specific to your listening situations (streamed music, you playing acoustic guitar, live performances, etc.). For example, It louder situations like live performances it is generally better to remove your hearing aids and use quality musician's hearing protection. Hope that helps and good luck! - Steve

@@hearadvisor Thx, esp. for the link! It seems the Widex is some better!? How come? The Signia goes to 12 kHz and has 48 channels and 20 bands. So much more than the Signia. For me direct listening to an excellent soundsystem is the most important, esp. hearing true focus, space and depth in the sound. So what would be your advise? The Signia has 'Sound Smoothing' does that influence.the general sound e.g. maybe the somewhat rough sound on voices that i experience? PS: It is strange the difference in loudness in the last 2 soundsamples of streaming (initial and tuned).

@Reteph58, as I'm sure you know there are many variables that influence music sound quality. Bass response is a major one that may outweigh the impact of extended high-frequencies and extra channels. You can find perceptual studies assessing this across both normal hearing individuals and those with hearing loss. Again, I would find an audiologist who specializes in music and have them program your devices. I'd wager this would make the biggest improvement in sound quality regardless of the company you go with. SoundSmoothing is Signia's lingo for transient noise reduction algorithms which attempts to reduce the annoyance of sudden loud and or impact sounds. It is commonly best to have this turned off for music. Any loudness difference are the result of changes to the frequency spectrum (the volumes are matched at 1 kHz during calibration). - Steve

Thanks for your feedback. We do provide closed captions for our videos and you can also change the playback speed by clicking the "gear" icon towards the bottom right of the video. I hope your new hearing aids are helping! - Steve

Thank you! - Steve

Hello Maury and thanks for the kind words. The microphones of behind-the-ear hearing aids are located on the top of the device. This may cause slight "scratching" or "clicking" noises if your hat or classes come in contact with the hearing aid body. However, this is generally not a big issue in general use. In short, many people successfully wear behind-the-ear style devices with both glasses and hats. You can wear either style while watching television. However, you will likely experience a whistling sound (feedback) and discomfort if you are laying on your side with your ear pressed against a pillow. It can also put undue stress on the earwire of behind-the-ear hearing aids leading to premature malfunction. If it's an in-the-ear style you may be able to make it work by muting the device so long as it doesn't cause pressure points when in your ear. We have found many viable OTC rechargeable products. You can find a list of our 2023 Expert Choice winners which is our "Good Housekeeping Seal of Approval" here: hearadvisor.com/2023-winners Hope that helps! - Steve

Thanks for your comment and sorry to hear customer service has been poor for you. This is good feedback though so thank you for sharing. - Steve

Admittedly, this is a small sample, but of the six comments shown on this thread, two of them report poor service. I see a similar consensus on more broad-based websites. The take-away is that Jabra Enhance has a good product but poor service. And with the company’s telehealth model, poor service causes an unsatisfactory customer experience.

Great point, I have also seen similar comments regarding their customer service elsewhere. - Steve

I'm on my second pair. My first pair was when they were called ListenLively. Then, I bought a pair of 200's after Jabra bought ListenLively. Both the hearing aids AND the customer service have been great experiences for me. Customer service is best utilized within the phone app.

Thanks for your comments Brien, other people have noted poor customer service too. Also, streaming can be tinny especially with more "open" ear tips. There are specific changes that can be made to improve music, maybe worth bringing this up when you finally get through to there audiologist. Best of luck! - Steve

​@@hearadvisorWhat hearing aid do you recommended for those who demand the highest quality music streaming with a solid, deep bass response, balanced mids, and clear, but not overly bright highs? I'm having a hard time finding anything that'll help with *both* my hearing loss, *and* satisfy my demand for audiophile-quality sound (without spending thousands).

I wonder the same thing, as well as if ANY hearing aids are capable of being used as hearing protection while at work in very loud environments.

Hi @Psythik, I responded to a similar question of yours in another comment thread. Better music sound quality commonly can be found in advanced earbuds or in-the-ear style devices due to the occlusion they provide and style of speaker used. For example, Apple Airpods Pro will often provide outstanding music quality compared to an "open-fit" traditional hearing aid. - Steve

Hi @only1humann, it really depends on the situation and it is difficult as the goals are opposing (reduce sound vs amplifying it to compensate for hearing loss). In hazardous sound settings such as industry or loud venues it is generally best to discontinue use of hearing aids and rely on hearing protection. Certain earplugs can offer you protection without completely muffling speech. There are also forms of active hearing protection, such as Etymotic Research MusicPro, that can work well in these situations. It's best to speak with an audiologist who specializes in this area to discuss options that may work for you as well as monitor your hearing to assess the effectiveness of any methods you try. - Steve

Brien, our testing is focused on sound quality/hardware performance. So your real-world feedback regarding use with glasses and their customer support is helpful. Sometimes changing the earwire/receiver wire length can help with glasses. Your hearing care provider should be able to troubleshoot with you when you get through to them. Thanks! - Steve

Thanks for watching and happy to provide the information. I hope you found it useful. - Steve

Thanks for watching. Agreed, advanced earbuds and more occluding devices in general will provide better music quality. Fortunately you can use more plugging ear tips with these to help the music quality! -Steve

@@hearadvisor Which OTC hearing aids do you recommend for the best quality music streaming? I returned a pair of Sennheiser Conversation Clear Plus hearing aids because it couldn't reproduce any sounds about 13kHz, but these Jabras sound even worse! At least the Sennheisers could reproduce bass! Basically I'm looking for something that will not only allow me to actually understand people in loud situations, but also enjoy high-quality music in the background while doing so. What do you suggest?

Hi @Psythik, Apple Airpods Pro, Sony CRE-E10, and Sennheiser Conversation Clear Plus have been some of the highest scoring products for streamed music sound quality. Much of this depends on how the device sits in your ear, you generally want a more occluded, or "plugged", fit to get that rich low-end for music. - Steve

Don't know which route you went as your comment is from two months ago. I bought the Airpod Pro 2 as starter hearing aids due to the low cost ($200 currently). They work well enough for my mild loss at the low end and moderate loss at the high end of the spectrum that I am now wondering just how much better dedicated hearing aids might be. But I love the Bluetooth streaming for music, youtube, audiobooks and the like. That sample from the Jabra was horrible, almost unusable other than maybe a quick phone call. A real turn off. So I am super glad to have heard it, as I would have been very disappointed to spend that kind of money to get that sound. I think for now I will stick to the Airpod Pro 2 - they work well enough as hearing aids to be useful, but also work well as earbuds.

Sorry to hear that Henry. Was this from their customer service, techs, hearing provider? -Steve

I've had a different experience. Other than a long wait for the appointment with the audiologist, they've been very supportive. For example, a couple of times they supplied small parts for free to improve the fit. A remote programming of the devices also improved them. It's not like going to an audiologist in town but neither is the cost.

Glad to hear your experiences have been better @brienmuller! - Steve

Hi Sally, happy to hear they’re working for you. Good point regards being “ready” to hear high frequencies again (if that’s where you’re hearing loss is). Thanks for watching. - Steve

Hi Chris, thanks for watching. I know exactly what you are talking about regarding the Sitar sound. It occurs due to the processing delay in hearing aids. Even though it’s milliseconds, it’s enough to cause phase issues when the hearing aid sound mixes with the direct sound entering your ear. I also found IX to provide a cleaner sound in this regard. A few thoughts come to mind. Newer hearing aids have lower processing delays which may reduce the phase issues. I was also using “sleeve” domes which are slightly more occluding than your traditional open domes. The more plugged your ear, the less mixing between processed and direct sound. Do you mind sharing what devices you wear and what the ear tips look like? I do plan to create more vids like this so thanks for the recommendation! - Steve

@@hearadvisor No problem, I had come to the same conclusion regarding processing delay. In fact I was able to reproduce the sound via my recording studio. I used my audiogram as a template for an E.Q. filter, copied the upper frequencies and pasted them back in with a 2ms delay. My audiologist agreed with the processing delay diagnosis. I have tried Resound One and am currently using the Jabra Enhance Pro hearing aids with open domes. I have other domes I can experiment with, but haven't had much time yet. I'll be testing them out as soon as I can! Thanks for the tip! I am fortunate that I have a good knowledge of audio signal processing, as well as having over 35 years in I.T. behind me. There isn't much I cannot figure out. My hearing requirements aren't something that audiologists come across every day, so finding someone who can work with me has been a bit of a challenge. I now have my own fitting software and NOAH link so I can play with my settings, then when I return to my audiologist, we can tweak them even further.

I got distracted when you mentioned recording studio (I’m an audio engineer as well 😃). Really interesting to hear your experimentation, engineers make excellent audiologists because they know audio, DSP, signal flow well. So definitely glad you have that background to support what you’re doing. - Steve

Also note that the guitar you're hearing in the video is only the direct audio feed from the aids (I assume) therefore you're not hearing a delay relative to the direct/live sound from the guitar. I.e. this video only plays one audio stream so there is no original audio and therefore no delay.

The eartips were not completely plugging the ear so this audio is actually the combination of both pathways (natural audio from guitar to eardrum/mic and the processed hearing aid signal to eardrum/mic). I would generally expect a more "phasey" sound due to comb filtering so this was a bit shocking to me. - Steve

Thank you Abram!

Thanks for your comment Michman, excited for you to try them! Please let us know how they’re working once you give them a test run. - Steve

Hello Eddieashley, thanks for your comment. I know there’s lots of mistrust surrounding hearing health, hopefully we can help change that in the long run. Feel free to read through our white paper on HearAdvisor.com. It discusses in greater detail what objective tests we’re using to assess these products. -Steve

Thanks for the recommendation Corbin. We are currently updating our website to provide more clear information like this. Thanks for watching and check back in the coming weeks. - Steve

Great question Christopher. Much of our work has been internally funded. Shortly after launching in January, companies began reaching out for product testing so we make money through lab evaluations vetting products (such as devices not yet on the market looking to benchmark). We also license use of the Expert Choice award to companies that receive it and wish to use it on their website or other marketing materials. We have been fortunate in keeping costs down by already owning much of the equipment used and not relying on a commercial facility for testing. - Steve

Thanks for your comment, you bring up a valid point. We are strong advocates for hearing care and “best-practices” audiologists. In a perfect world everyone would be able to receive quality care, in a timely manner, without extreme costs. Unfortunately this is not what most people experience. In that light, we’ve been very relieved to find that there are viable OTC products available. Further, we’re finding that these OTC products can be “tuned” by audiologists in most cases to offer better performance. So the two do not have to be mutually exclusive which is a win for everyone. P.s. I did C&P examinations for years for the VA through a nonprofit, thank you for your service! - Steve

Thanks for your comment! - Steve

Thanks for watching Carltonry. - Steve